Call automation changes

Call automation changes per discussion and add missing SMS opt-out back

Author: vac0224

articles/communication-services/toc.yml

@@ -292,6 +292,8 @@ items:
     href: concepts/sms/messaging-policy.md
   - name: Short code program brief filling guidelines
     href: concepts/sms/program-brief-guidelines.md
+  - name: Opt-Out management overview
+    href: concepts/sms/opt-out-api-concept.md
   - name: SMS events
     href: ../event-grid/communication-services-telephony-sms-events.md
   - name: Toll-free verification guidelines
@@ -911,8 +913,6 @@ items:
       href: quickstarts/telephony/get-phone-number.md
     - name: Lookup number type and carrier details
       href: quickstarts/telephony/number-lookup.md
-    - name: Make an outbound call
-      href: quickstarts/call-automation/quickstart-make-an-outbound-call.md
     - name: Add a Teams user to an existing call
       href: how-tos/call-automation/teams-interop-call-automation.md
     - name: Add outbound phone calling to your app
@@ -947,24 +947,52 @@ items:
     href: concepts/call-automation/call-automation.md
   - name: Pricing
     href: https://azure.microsoft.com/pricing/details/communication-services/
-  - name: Answer a call
-    href: concepts/call-automation/incoming-call-notification.md
-  - name: Connect to Azure AI
-    href: concepts/call-automation/azure-communication-services-azure-cognitive-services-integration.md
-  - name: Gather user input
-    href: concepts/call-automation/recognize-action.md
-  - name: Play audio
-    href: concepts/call-automation/play-action.md
+  - name: Call management
+    items:
+    - name: Answer a call
+      href: concepts/call-automation/incoming-call-notification.md
+    - name: Make an outbound call
+      href: quickstarts/call-automation/quickstart-make-an-outbound-call.md
+    - name: Control and steer calls
+      href: how-tos/call-automation/actions-for-call-control.md
+    - name: Pass contextual data between calls
+      href: how-tos/call-automation/custom-context.md
+    - name: Ring Teams users
+      href: concepts/call-automation/call-automation-teams-interop.md
+  - name: Interactive voice and AI
+    items:
+    - name: Connect to Azure AI
+      href: concepts/call-automation/azure-communication-services-azure-cognitive-services-integration.md
+    - name: Play audio
+      href: concepts/call-automation/play-action.md
+    - name: Gather user input
+      href: concepts/call-automation/recognize-action.md
+    - name: Control mid call media actions
+      href: how-tos/call-automation/control-mid-call-media-actions.md
+    - name: Customize voice prompts to users with play action
+      href: how-tos/call-automation/play-action.md
+    - name: Gather user input with recognize action
+      href: how-tos/call-automation/recognize-action.md
   - name: Call recording
-    href: concepts/voice-video-calling/call-recording.md
-  - name: Get audio streams from a call
-    href: concepts/call-automation/audio-streaming-concept.md
-  - name: Get real-time audio insights using transcriptions
-    href: concepts/call-automation/real-time-transcription.md
-  - name: Ring Teams users
-    href: concepts/call-automation/call-automation-teams-interop.md
-  - name: Call Automation known issues
-    href: concepts/voice-video-calling/known-issues-call-automation.md
+    items:
+    - name: Call recording overview
+      href: concepts/voice-video-calling/call-recording.md
+    - name: Record a call
+      href: quickstarts/voice-video-calling/get-started-call-recording.md
+    - name: Record every call in the resource
+      href: how-tos/call-automation/record-every-call.md
+  - name: Transcripts
+    items:
+    - name: Get real-time audio insights using transcriptions
+      href: concepts/call-automation/real-time-transcription.md
+    - name: Add real-time transcription
+      href: how-tos/call-automation/real-time-transcription-tutorial.md
+  - name: Audio streaming
+    items:
+    - name: Get audio streams from a call
+      href: concepts/call-automation/audio-streaming-concept.md
+    - name: Implement audio streaming
+      href: how-tos/call-automation/audio-streaming-quickstart.md
   - name: Logging and analytics
     items:
     - name: Call Automation insights
@@ -977,38 +1005,26 @@ items:
       href: concepts/analytics/logs/recording-logs.md
     - name: Call recording insights
       href: concepts/analytics/insights/call-recording-insights.md
+  - name: Troubleshooting and known issues
+    items:
+    - name: Call Automation known issues
+      href: concepts/voice-video-calling/known-issues-call-automation.md
+  - name: Troubleshooting response codes
+    href: resources/troubleshooting/voice-video-calling/troubleshooting-codes.md?pivots=automation
   - name: Samples and tutorials
     items:
-    - name: Control and steer calls
-      href: how-tos/call-automation/actions-for-call-control.md
-    - name: Control mid call media actions
-      href: how-tos/call-automation/control-mid-call-media-actions.md
-    - name: Customize voice prompts to users with play action
-      href: how-tos/call-automation/play-action.md
-    - name: Gather user input with recognize action
-      href: how-tos/call-automation/recognize-action.md
-    - name: Call recording
-      items:
-      - name: Record a call
-        href: quickstarts/voice-video-calling/get-started-call-recording.md
-      - name: Record every call in the resource
-        href: how-tos/call-automation/record-every-call.md
-    - name: Add real-time transcription
-      href: how-tos/call-automation/real-time-transcription-tutorial.md
     - name: Secure webhook endpoints
       href: how-tos/call-automation/secure-webhook-endpoint.md
     - name: Handle Call Automation events with EventProcessor
       href: how-tos/call-automation/handle-events-with-event-processor.md
-    - name: Pass contextual data between calls
-      href: how-tos/call-automation/custom-context.md
-    - name: Implement audio streaming
-      href: how-tos/call-automation/audio-streaming-quickstart.md
     - name: Call Automation Azure OpenAI sample
       href: samples/call-automation-azure-openai-sample.md
     - name: Call Automation AI sample
       href: samples/call-automation-ai.md
   - name: References
     items:
+    - name: Call Automation (REST)
+      href: /rest/api/communication/callautomation/call-connection
     - name: Call Automation (JavaScript)
       href: /javascript/api/overview/azure/communication-call-automation-readme
     - name: Call Automation (.NET)