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ms.date: 11/26/2024
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# Gathering Important Virtual Machine (VM) Console Data
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# Gather important Virtual Machine (VM) console data
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The article provides generic guidance on how to collect data necessary for diagnosing VM console-related issues.
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## Prerequisites to complete these procedures
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In order to `ssh` to a virtual machine, you must have:
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1. Created a `Private endpoint` connecting to the Cluster Manager's `Private link service`
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1. Virtual machine instance with a given name
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1. Created the corresponding Console with same name used for the virtual machine
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- Created a `Private endpoint` connecting to the Cluster Manager's `Private link service`
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- Virtual machine instance with a given name
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- Created the corresponding Console with same name used for the virtual machine
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## Data Collection
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## Data collection
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### Data needed by the VM Console service team for troubleshooting
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If there's a problem that needs to further investigation by the VM Console service team, collect the following information to help them get started:
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1. A detailed description of the problem and its affect to the customer.
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1. Screenshots. The Azure portal is obviously a visual component. Try to get as much visual data as possible to describe the problem happening. Screenshots are often the best way to show the problem or how to reproduce the problem.
- A detailed description of the problem and its effect to the customer.
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- Screenshots. The Azure portal is obviously a visual component. Try to get as much visual data as possible to describe the problem happening. Screenshots are often the best way to show the problem or how to reproduce the problem.
1. Confirm with the customer that `Private endpoint` is referencing the correct `Private Link Service`, as it's possible that customer might be using the wrong PLE when trying to `ssh` to a virtual machine.
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2. Select the Private endpoint resource used for `ssh` to the virtual machine
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:::image type="content" source="media/vm-console-ple-ip-1.png" alt-text="Screenshot that shows the Private endpoint in its Resource Group.":::
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3. In the Private endpoint screen, select the `Private link resource`
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:::image type="content" source="media/vm-console-ple-connectivity-1.png" alt-text="Screenshot that shows the link to the Private link resource.":::
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4. Capture screenshot of `Private link resource` screen. Example of screenshot provided.
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:::image type="content" source="media/vm-console-ple-connectivity-2.png" alt-text="Screenshot that shows the details of the Private link resource.":::
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5. Confirm with the customer that `Private endpoint` is referencing the correct `Private Link Service`, as it's possible that customer might be using the wrong PLE when trying to `ssh` to a virtual machine.
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### Determining the private endpoint IP address
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### Determine the private endpoint IP address
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1. Navigate to the Azure portal where customer's work environment is located.
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1. Select the Private endpoint resource used for `ssh` to the virtual machine
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