Merge pull request #217144 from v-jbasden/jbasden-replace-ITSM-screenshots

Replacing ITSM screenshots

Author: Maggiemouse1

articles/azure-monitor/alerts/itsmc-connector-deletion.md

@@ -14,39 +14,33 @@ The process of deleting unused IT service management (ITSM) connectors has two p
 
 ## Delete associated actions
 
-1. In the Azure portal, select **Monitor**.
-  
-    ![Screenshot of the Monitor selection.](media/itsmc-connector-deletion/itsmc-monitor-selection.png)
+1. In the Azure portal, select Monitor, then **Alerts** and **Action groups**.
 
-2. Select **Alerts**.
-   
-    ![Screenshot of the Alerts selection.](media/itsmc-connector-deletion/itsmc-alert-selection.png)
+    :::image type="content" source="media/itsmc-connector-deletion/monitor-alerts-page.png" lightbox="media/itsmc-connector-deletion/monitor-alerts-page.png" alt-text="Screenshot of the Alerts page in the Azure portal. Monitor in the portal menu, Alerts on the left pane, and Action groups button are highlighted.":::
 
-3. Select **Manage Actions**.
-   
-    ![Screenshot of the Manage Actions selection.](media/itsmc-connector-deletion/itsmc-actions-selection.png)
+1. Select the action group associated with the ITSM Connector you want to delete.
 
-4. Select an action group that's associated with the ITSM connector that you want to delete. This article uses the example of a Cherwell connector.
-   
-    ![Screenshot of actions that are associated with the Cherwell connector.](media/itsmc-connector-deletion/itsmc-actions-screen.png)
+    :::image type="content" source="media/itsmc-connector-deletion/select-action-group.png" lightbox="media/itsmc-connector-deletion/select-action-group.png" alt-text="Screenshot of the Action groups page in the Azure portal.":::
 
-5. Review the information, and then select **Delete action group**.
+1. In the action group window, review the information and make sure this is the action group you want to delete. Then, select **Delete**.
 
-    ![Screenshot of action group information and the button for deleting the group.](media/itsmc-connector-deletion/itsmc-action-deletion.png)
+    :::image type="content" source="media/itsmc-connector-deletion/delete-action-group.png" lightbox="media/itsmc-connector-deletion/delete-action-group.png" alt-text="Screenshot of the Action groups page in the Azure portal with an action group selected. The Delete button for deleting an action group is highlighted.":::
 
 ## Delete the connector
 
-1. On the search bar, search for **servicedesk**. Then select **ServiceDesk** in the list of resources.
+1. In the Azure portal, select **All resources**, then find and select your Service Desk.
 
-    ![Screenshot of search for and selecting ServiceDesk.](media/itsmc-connector-deletion/itsmc-connector-selection.png)
+    :::image type="content" source="media/itsmc-dashboard/select-service-desk.png" lightbox="media/itsmc-dashboard/select-service-desk.png" alt-text="Screenshot of the All resources page in the Azure portal. Only resources whose name includes the ServiceDes filter criteria are listed.":::
 
-2. Select **ITSM Connections**, and then select the Cherwell connector.
+1. In the Service Desk window, select **ITSM Connections** from the **Workspace Data Sources** section on the left pane.
 
-    ![Screenshot of the Cherwell I T S M connector.](media/itsmc-connector-deletion/itsmc-cherwell-connector.png)
+    :::image type="content" source="media/itsmc-resync-servicenow/select-itsm-connections.png" lightbox="media/itsmc-resync-servicenow/select-itsm-connections.png" alt-text="Screenshot of a Solution resource in the Azure portal. ITSM Connections on the left pane is highlighted.":::
 
-3. Select **Delete**.
+1. Select the connector you want to delete.
 
-    ![Screenshot of the delete button for the I T S M connector.](media/itsmc-connector-deletion/itsmc-connector-deletion.png)
+1. In the **Edit ITSM** window, select **Delete**.
+
+    :::image type="content" source="media/itsmc-connector-deletion/delete-itsm-connector.png" lightbox="media/itsmc-connector-deletion/delete-itsm-connector.png" alt-text="Screenshot of the Edit ITSM window in the Azure portal with the Delete button highlighted.":::
 
 ## Next steps
 

articles/azure-monitor/alerts/itsmc-dashboard.md

@@ -17,25 +17,19 @@ This article contains information about the IT Service Management Connector (ITS
 
 To view errors in the dashboard:
 
-1. Select **All resources**, and then find **ServiceDesk(*your workspace name*)**.
+1. In the Azure portal, select **All resources**, then find and select your Service Desk.
 
-   ![Screenshot that shows the resources in Azure services.](media/itsmc-definition/create-new-connection-from-resource.png)
+   :::image type="content" source="media/itsmc-dashboard/select-service-desk.png" lightbox="media/itsmc-dashboard/select-service-desk.png" alt-text="Screenshot of the All resources page in the Azure portal. Only resources whose name includes the ServiceDes filter criteria are listed.":::
 
-2. Under **Workspace Data Sources** on the left pane, select **ITSM Connections**:
+1. In the Service Desk window, select **View Summary**.
 
-   ![Screenshot that shows selecting ITSM Connections under Workplace Data Sources.](media/itsmc-overview/add-new-itsm-connection.png)
+   :::image type="content" source="media/itsmc-dashboard/view-summary.png" lightbox="media/itsmc-dashboard/view-summary.png" alt-text="Screenshot of a Solution resource in the Azure portal. The View Summary button is highlighted.":::
 
-3. Under **Summary**, in the **IT Service Management Connector** area, select **View Summary**:
+1. Select the graph that appears in the **IT Service Management Connector** section.
 
-   ![Screenshot that shows the View Summary button.](media/itsmc-resync-servicenow/dashboard-view-summary.png)
+1. The IT Service Management Connector Dashboard opens with information about status and errors.
 
-4. When a graph appears in the **IT Service Management Connector** area, select it:
-
-   ![Screenshot that shows selection of a graph.](media/itsmc-resync-servicenow/dashboard-graph-click.png)
-
-5. The dashboard appears. Use it to review the status and the errors in your connector.
-   
-   ![Screenshot that shows connector status on the dashboard.](media/itsmc-resync-servicenow/connector-dashboard.png)
+   :::image type="content" source="media/itsmc-resync-servicenow/connector-dashboard.png" lightbox="media/itsmc-resync-servicenow/connector-dashboard.png" alt-text="Screenshot that shows connector status on the dashboard.":::
 
 ## Understand dashboard elements
 

articles/azure-monitor/alerts/itsmc-definition.md

@@ -56,15 +56,13 @@ After you've installed ITSMC, and prepped your ITSM tool, create an ITSM connect
 
 1. Select **Add Connection**.
 
-1. Specify the connection settings for the ITSM product that you're using:
+1. Specify the ServiceNow connection settings.
 
     - [ServiceNow](./itsmc-connections-servicenow.md)
-    - [System Center Service Manager](./itsmc-connections.md)
 
-   > [!NOTE]
-   > By default, ITSMC refreshes the connection's configuration data once every 24 hours. To refresh your connection's data instantly to reflect any edits or template updates that you make, select the **Sync** button on your connection's pane.
-   >
-   > ![Screenshot that shows the Sync button on the connection's pane.](media/itsmc-overview/itsmc-connections-refresh.png)
+1. By default, ITSMC refreshes the connection's configuration data once every 24 hours. To refresh your connection's data instantly to reflect any edits or template updates that you make, select the **Sync** button on your connection's pane.
+
+    ![Screenshot that shows the Sync button on the connection's pane.](media/itsmc-overview/itsmc-connections-refresh.png)
 
 ## Create ITSM work items from Azure alerts
 

articles/azure-monitor/alerts/itsmc-resync-servicenow.md

@@ -15,31 +15,21 @@ Azure Monitor can connect to third-party IT Service Management (ITSM) providers.
 For security reasons, you may need to refresh the authentication token used for your connection with ServiceNow.
 Use the following synchronization process to reactivate the connection and refresh the token:
 
-1. Search for the solution in the top search banner, then select the relevant solutions
+1. In the Azure portal, select **All resources**, then find and select your Service Desk.
 
-    ![Screenshot that shows the top search banner and where to select the relevant solutions.](media/itsmc-resync-servicenow/solution-search-8-bit.png)
+   :::image type="content" source="media/itsmc-dashboard/select-service-desk.png" lightbox="media/itsmc-dashboard/select-service-desk.png" alt-text="Screenshot of the All resources page in the Azure portal. Only resources whose name includes the ServiceDes filter criteria are listed.":::
 
-1. In solution screen, choose "Select All" in the subscription filter and then filter by "ServiceDesk"
+1. In the Service Desk window, select **ITSM Connections** from the **Workspace Data Sources** section on the left pane.
 
-    ![Screenshot that shows where to choose Select All and where to filter by ServiceDesk.](media/itsmc-resync-servicenow/solutions-list-8-bit.png)
+    :::image type="content" source="media/itsmc-resync-servicenow/select-itsm-connections.png" lightbox="media/itsmc-resync-servicenow/select-itsm-connections.png" alt-text="Screenshot of a Solution resource in the Azure portal. ITSM Connections on the left pane is highlighted.":::
 
-1. Select the solution of your ITSM connection.
-1. Select ITSM connection in the left banner.
+1. Select each connector in the list to edit the connector as necessary.
 
-    ![Screenshot that shows where to select ITSM Connections.](media/itsmc-resync-servicenow/itsm-connector-8-bit.png)
+1. In the **Edit ITSM** window,
 
-1. Select each connector from the list. 
-    1. Click the Connector name in order to configure it
-    1. Delete any connectors no longer in use
+    1. If this ITSM connector isn’t being used, delete the connector.
+    1. Make sure that all of the fields are configured correctly. See the instructions [here](./itsmc-overview.md) for the correct settings. 
+    1. Select **Sync**.
+    1. Select **Save**.
 
-    1. Update the fields according to [these definitions](./itsmc-connections.md) based on your partner type
-
-    1. Click on sync
-
-       ![Screenshot that highlights the Sync button.](media/itsmc-resync-servicenow/resync-8-bit-2.png)
-
-    1. Click on save
-
-        ![New connection](media/itsmc-resync-servicenow/save-8-bit.png)
-
-f.    Review the notifications to see if the process started.
+    :::image type="content" source="media/itsmc-resync-servicenow/edit-itsm-connector.png" lightbox="media/itsmc-resync-servicenow/edit-itsm-connector.png" alt-text="Screenshot of the Edit ITSM window in the Azure portal.":::