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Merge pull request #299534 from craigshoemaker/sre/overview-updates
[Container Apps] Update: Overview updates
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articles/app-service/sre-agent-overview.md

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author: craigshoemaker
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ms.service: azure-container-apps
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ms.topic: conceptual
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ms.date: 05/06/2025
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ms.date: 05/08/2025
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ms.author: cshoe
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| Scenario | Possible cause | Agent mitigation |
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|---|---|---|
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| Application down |**Application code issues**: Bugs or errors in the application code can lead to crashes or unresponsiveness.<br><br>▪ **Bad deployment**: Incorrect configurations or failed deployments can cause the application to go down.<br><br>▪ **High CPU/memory/thread issues**: Resource exhaustion due to high CPU, memory, or thread usage can affect application performance. | The SRE Agent can detect these issues and provide actionable insights or fixes. For example, it can identify a decrease in web app availability that coincides with a recent slot swap and recommend swapping back slots as first step of mitigation. |
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| Virtual machine RDP issues |**NSG rules**: Misconfigured NSG rules on the NIC or Subnet can block RDP access. | The SRE Agent can monitor virtual machine health and network configurations, providing alerts and recommendations to resolve RDP issues. Agents can also automate the application of correct firewall rules to restore access. |
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| Container image pull failures |**Registry authentication issues**: Problems with authentication to the container registry can prevent image pulls.<br><br> **Network connectivity**: Network issues can disrupt the connection to the container registry.<br><br>▪ **Image availability**: The requested image might not be available or could be missing. | The SRE Agent can detect container image pull failures and provide detailed diagnostics. It can recommend solutions such as verifying registry credentials, checking network connectivity, or ensuring the image is available. |
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| Virtual machine RDP issues |**NSG rules**: Misconfigured NSG rules on the NIC or Subnet can block RDP access. | The SRE Agent can detect misconfigurations of NSG rules that block RDP access. Agents can also apply the correct NSG rules to restore access. |
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| Container image pull failures |**Image availability**: The requested image might not be available or could be missing.<br><br>▪ **Network connectivity**: Network issues can disrupt the connection to the container app.<br><br>▪ **Registry connectivity issues**: Problems with connecting to the container registry can prevent image pulls. | The SRE Agent can detect container image pull failures and provide detailed diagnostics. It can recommend solutions such as rolling back to the last known healthy revision and updating the image reference. |
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An agent can provide detailed information about different aspects of your apps and resources. The following examples demonstrate the types of questions you could pose to your agent:
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