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description: This article tells how to troubleshoot and resolve issues with the Azure Arc resource bridge (preview) when trying to deploy or connect to the service.
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ms.date: 07/14/2022
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ms.date: 08/24/2022
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ms.topic: conceptual
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---
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@@ -136,6 +136,16 @@ URLS:
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|`https://*.dp.prod.appliances.azure.com`|Resource bridge data plane service|
|`https://login.microsoftonline.com`|Azure Active Directory|
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### Azure Arc resource bridge is unreachable
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There are only two certificates that should be relevant when deploying the Arc resource bridge behind an SSL proxy: the SSL certificate for your SSL proxy (so that the host and guest trust your proxy FQDN and can establish an SSL connection to it), and the SSL certificate of the Microsoft download servers. This certificate must be trusted by your proxy server itself, as the proxy is the one establishing the final connection and needs to trust the endpoint. Non-Windows machines may not trust this second certificate by default, so you may need to ensure that it's trusted.
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### KVA timeout error
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Azure Arc resource bridge is a Kubernetes management cluster that is deployed in an appliance VM directly on the on-premises infrastructure. While trying to deploy Azure Arc resource bridge, a "KVA timeout error" may appear if there is a networking problem that doesn't allow communication of the Arc Resource Bridge appliance VM to the host, DNS, network or internet. This error is typically displayed for the following reasons:
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- The appliance VM IP address doesn't have DNS resolution.
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- The appliance VM IP address doesn't have internet access to download the required image.
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- The host doesn't have routability to the appliance VM IP address.
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To resolve this error, ensure that all IP addresses assigned to the Arc Resource Bridge appliance VM can be resolved by DNS and have access to the internet, and that the host can successfully route to the IP addresses.
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## Azure-Arc enabled VMs on Azure Stack HCI issues
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For general help resolving issues related to Azure-Arc enabled VMs on Azure Stack HCI, see [Troubleshoot Azure Arc-enabled virtual machines](/azure-stack/hci/manage/troubleshoot-arc-enabled-vms).
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