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Merge pull request #106658 from miguel-s-ferreira/patch-13
Update current collect logs action inside script
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articles/active-directory/authentication/howto-mfa-nps-extension-errors.md

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@@ -98,37 +98,12 @@ If your users are [Having trouble with two-step verification](https://support.mi
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### Health check script
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The [Azure AD MFA NPS Extension health check script](/samples/azure-samples/azure-mfa-nps-extension-health-check/azure-mfa-nps-extension-health-check/) performs a basic health check when troubleshooting the NPS extension. Run the script and choose option 3.
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The [Azure AD MFA NPS Extension health check script](/samples/azure-samples/azure-mfa-nps-extension-health-check/azure-mfa-nps-extension-health-check/) performs a basic health check when troubleshooting the NPS extension. Run the script and choose option **1** to isolate the cause of the potential issue.
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### Contact Microsoft support
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If you need additional help, contact a support professional through [Azure Multi-Factor Authentication Server support](https://support.microsoft.com/oas/default.aspx?prid=14947). When contacting us, it's helpful if you can include as much information about your issue as possible. Information you can supply includes the page where you saw the error, the specific error code, the specific session ID, the ID of the user who saw the error, and debug logs.
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To collect debug logs for support diagnostics, use the following steps on the NPS server:
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To collect debug logs for support diagnostics, run the [Azure AD MFA NPS Extension health check script](/samples/azure-samples/azure-mfa-nps-extension-health-check/azure-mfa-nps-extension-health-check/) on the NPS server and choose option **4** to collect logs.
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1. Open Registry Editor and browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AzureMfa set **VERBOSE_LOG** to **TRUE**
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2. Open an Administrator command prompt and run these commands:
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```
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Mkdir c:\NPS
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Cd c:\NPS
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netsh trace start Scenario=NetConnection capture=yes tracefile=c:\NPS\nettrace.etl
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logman create trace "NPSExtension" -ow -o c:\NPS\NPSExtension.etl -p {7237ED00-E119-430B-AB0F-C63360C8EE81} 0xffffffffffffffff 0xff -nb 16 16 -bs 1024 -mode Circular -f bincirc -max 4096 -ets
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logman update trace "NPSExtension" -p {EC2E6D3A-C958-4C76-8EA4-0262520886FF} 0xffffffffffffffff 0xff -ets
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```
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3. Reproduce the issue
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4. Stop the tracing with these commands:
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```
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logman stop "NPSExtension" -ets
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netsh trace stop
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wevtutil epl AuthNOptCh C:\NPS\%computername%_AuthNOptCh.evtx
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wevtutil epl AuthZOptCh C:\NPS\%computername%_AuthZOptCh.evtx
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wevtutil epl AuthZAdminCh C:\NPS\%computername%_AuthZAdminCh.evtx
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Start .
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```
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5. Open Registry Editor and browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AzureMfa set **VERBOSE_LOG** to **FALSE**
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6. Zip the contents of the C:\NPS folder and attach the zipped file to the support case.
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At the end, zip the contents of the C:\NPS folder and attach the zipped file to the support case.

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