| Federated, pass-through authentication, or password-hash-synchronized users who attempt to reset their passwords, see an error after they submit their password. The error indicates that there was a service problem. <br> <br> In addition to this problem, during password reset operations, you might see an error in your event logs from the Azure AD Connect service indicating an "Object could not be found" error. | This error usually indicates that the sync engine is unable to find either the user object in the Azure AD connector space or the linked metaverse (MV) or Azure AD connector space object. <br> <br> To troubleshoot this problem, make sure that the user is indeed synchronized from on-premises to Azure AD via the current instance of Azure AD Connect and inspect the state of the objects in the connector spaces and MV. Confirm that the Active Directory Certificate Services (AD CS) object is connected to the MV object via the "Microsoft.InfromADUserAccountEnabled.xxx" rule.|
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