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Merge pull request #223033 from Justinha/issue-102989
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articles/active-directory/authentication/troubleshoot-sspr-writeback.md

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ms.service: active-directory
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ms.subservice: authentication
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ms.topic: troubleshooting
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ms.date: 02/22/2022
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ms.date: 01/05/2023
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ms.author: justinha
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author: justinha
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| Federated, pass-through authentication, or password-hash-synchronized users who attempt to reset their passwords, see an error after they submit their password. The error indicates that there was a service problem. <br> <br> In addition to this problem, during password reset operations, you might see an error in your event logs from the Azure AD Connect service indicating an "Object could not be found" error. | This error usually indicates that the sync engine is unable to find either the user object in the Azure AD connector space or the linked metaverse (MV) or Azure AD connector space object. <br> <br> To troubleshoot this problem, make sure that the user is indeed synchronized from on-premises to Azure AD via the current instance of Azure AD Connect and inspect the state of the objects in the connector spaces and MV. Confirm that the Active Directory Certificate Services (AD CS) object is connected to the MV object via the "Microsoft.InfromADUserAccountEnabled.xxx" rule.|
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| Federated, pass-through authentication, or password-hash-synchronized users who attempt to reset their passwords see an error after they submit their password. The error indicates that there was a service problem. <br> <br> In addition to this problem, during password reset operations, you might see an error in your event logs from the Azure AD Connect service that indicates that there's a "Multiple matches found" error. | This indicates that the sync engine detected that the MV object is connected to more than one AD CS object via "Microsoft.InfromADUserAccountEnabled.xxx". This means that the user has an enabled account in more than one forest. This scenario isn't supported for password writeback. |
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| Password operations fail with a configuration error. The application event log contains Azure AD Connect error 6329 with the text "0x8023061f (The operation failed because password synchronization is not enabled on this Management Agent)". | This error occurs if the Azure AD Connect configuration is changed to add a new Active Directory forest (or to remove and readd an existing forest) after the password writeback feature has already been enabled. Password operations for users in these recently added forests fail. To fix the problem, disable and then re-enable the password writeback feature after the forest configuration changes have been completed.
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| SSPR_0029: We are unable to reset your password due to an error in your on-premises configuration. Please contact your admin and ask them to investigate. | Problem: Password writeback has been enabled following all of the required steps, but when attempting to change a password you receive "SSPR_0029: Your organization hasn’t properly set up the on-premises configuration for password reset." Checking the event logs on the Azure AD Connect system shows that the management agent credential was denied access.Possible Solution: Use RSOP on the Azure AD Connect system and your domain controllers to see if the policy "Network access: Restrict clients allowed to make remote calls to SAM" found under Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options is enabled. Edit the policy to include the MSOL_XXXXXXX management account as an allowed user. |
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| SSPR_0029: We are unable to reset your password due to an error in your on-premises configuration. Please contact your admin and ask them to investigate. | Problem: Password writeback has been enabled following all of the required steps, but when attempting to change a password you receive "SSPR_0029: Your organization hasn’t properly set up the on-premises configuration for password reset." Checking the event logs on the Azure AD Connect system shows that the management agent credential was denied access.Possible Solution: Use RSOP on the Azure AD Connect system and your domain controllers to see if the policy "Network access: Restrict clients allowed to make remote calls to SAM" found under Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options is enabled. Edit the policy to include the MSOL_XXXXXXX management account as an allowed user. For more information, see [Troubleshoot error SSPR_0029: Your organization hasn't properly set up the on-premises configuration for password reset](/troubleshoot/azure/active-directory/password-writeback-error-code-sspr-0029).|
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## Password writeback event log error codes
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