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-[An active Communication Services resource](../create-communication-resource.md).
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## Get a short code
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To begin provisioning a short code, go to your Communication Services resource on the [Azure portal](https://portal.azure.com).
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:::image type="content" source="./media/apply-for-short-code/manage-phone-azure-portal-start1.png"alt-text="Screenshot showing a Communication Services resource's main page.":::
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## Apply for a short code
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Navigate to the **Short codes** panel in the resource menu and click **Get** to launch the short code program brief application wizard. For detailed guidance on how to fill out the program brief application, see the [program brief filling guidelines](../../concepts/sms/program-brief-guidelines.md). This quickstart covers the application for US short code.
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For **UK short code**, fill out [UK short code application form](https://forms.office.com/r/VtfKFenZLF).
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For **CA short code**, download and fill out [CA short code application form](https://www.txt.ca/wp-content/uploads/2022/10/DownloadShortcodeApplicationPdf_100522.pdf) and email the form to [[email protected]](mailto:[email protected]). Include **CA Short Code application** in subject line and details on subscription ID and Azure Communication Services resource ID in the body of the email.
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## Short code prerequisites
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The wizard on the **Short codes** panel presents a series of questions about the program and a description of content to be shared with the carriers for them to review and approve your short code program brief. Review the prerequisites tab for a list of the program content deliverables you need to attach with your application.
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A short code program brief application consists of the following five sections:
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### Program Details
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### Program Details
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You first need to provide the program name and choose the country/region where you want to provision the phone number.
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:::image type="content" source="./media/apply-for-short-code/program-details.png" alt-text="Screenshot showing program details section.":::
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#### Select short code type
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Configuring your short code is broken down into two steps:
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- Select a short code *type*
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- Select the short code *features*
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> Azure Communication Service supports multimedia messaging service (MMS) in private preview. Private preview includes access to SDKs and documentation for testing purposes that are not yet available publicly. Apply to become an early adopter by filling out the form for [preview access to Azure Communication Services](https://aka.ms/acs-tap-invite).
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## Program content details
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This section requires you to provide details about your program. These details include recurrence of the program, program call to action, type and description of program, privacy policy, and terms of the program.
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:::image type="content" source="./media/apply-for-short-code/program-content-01.png" alt-text="Screenshot showing program content 1 section.":::
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:::image type="content" source="./media/apply-for-short-code/program-content-02.png" alt-text="Screenshot showing program content 2 section.":::
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### Contact Details
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This section requires you to provide information about your company and customer care in the case that end users need help or support with the program.
This section requires you to provide an estimate of the number of messages you plan to send per user per month and disclose any expected traffic spikes as part of the program.
This section captures sample messages related to opt-in, opt-out, and other message flows. This tab features a message samples view where you can review sample templates to help you create a template for your use case.
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Azure communication service offers an opt-out management service for short codes that allows customers to configure responses to mandatory keywords STOP/START/HELP. Before provisioning your short code, you need to provide your preference to manage opt-outs. If you opt-in, the opt-out management service automatically uses your responses in the program brief for Opt-in/ Opt-out/ Help keywords in response to STOP/START/HELP keyword.
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Once completed, review the short code request details, fees, SMS laws and industry standards, and submit the completed application through the Azure portal.
The system automatically sends the program brief to the Azure Communication Services service desk for review. The service desk makes sure that the provided information is in the right format before sending it to all US mobile carriers for approval. The carriers then review the details of the short code program, a process that typically takes 8-12 weeks. Once carriers approve the program brief, you're notified via email. You can now start sending and receiving messages on this short code for your messaging programs.
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## Troubleshooting
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#### Common questions and issues:
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#### Common questions and issues
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-**Purchasing short codes is supported in the US only. To purchase phone numbers, ensure that:**
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- The associated Azure subscription billing address is located in the United States. You can't move a resource to another subscription at this time.
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- Your Communication Services resource is provisioned in the United States data location. You can't move a resource to another data location at this time.
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- Your Communication Services resource is provisioned in the United States data location. You can't move a resource to another data location at this time.
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-**Updating a short code application**
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- Once submitted, you can't edit, view, or cancel the short code application. If the Service desk team requires any updates to be made, you're notified via email and you're able to edit the application with the updates.
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- If you'd like a copy of your application or for any issues, [contact us](https://emails-ppe.azure.microsoft.com/redirect/?destination=https%3A%2F%2Fportal.azure.com%2F%23blade%2FMicrosoft_Azure_Support%2FHelpAndSupportBlade%2Foverview&p=bT0wMDAwMDAwMC0wMDAwLTAwMDAtMDAwMC0wMDAwMDAwMDAwMDAmdT1hZW8tcHJldmlldyZsPXBvcnRhbC5henVyZS5jb20%3D).
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-**Cancelling a short code application**
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- Cancelling short code applications in the Azure portal isn't supported. If you'd like to cancel your application after submitting the program brief, [contact us](https://emails-ppe.azure.microsoft.com/redirect/?destination=https%3A%2F%2Fportal.azure.com%2F%23blade%2FMicrosoft_Azure_Support%2FHelpAndSupportBlade%2Foverview&p=bT0wMDAwMDAwMC0wMDAwLTAwMDAtMDAwMC0wMDAwMDAwMDAwMDAmdT1hZW8tcHJldmlldyZsPXBvcnRhbC5henVyZS5jb20%3D)
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- If you'd like a copy of your application or for any issues, [contact us](https://emails-ppe.azure.microsoft.com/redirect/?destination=https%3A%2F%2Fportal.azure.com%2F%23blade%2FMicrosoft_Azure_Support%2FHelpAndSupportBlade%2Foverview&p=bT0wMDAwMDAwMC0wMDAwLTAwMDAtMDAwMC0wMDAwMDAwMDAwMDAmdT1hZW8tcHJldmlldyZsPXBvcnRhbC5henVyZS5jb20%3D).
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-**Cancel a short code application**
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- Azure portal doesn't support canceling a short code application. If you want to cancel your application after submitting the program brief, [contact us](https://emails-ppe.azure.microsoft.com/redirect/?destination=https%3A%2F%2Fportal.azure.com%2F%23blade%2FMicrosoft_Azure_Support%2FHelpAndSupportBlade%2Foverview&p=bT0wMDAwMDAwMC0wMDAwLTAwMDAtMDAwMC0wMDAwMDAwMDAwMDAmdT1hZW8tcHJldmlldyZsPXBvcnRhbC5henVyZS5jb20%3D).
Get started with reliable SMS service using toll-free numbers by submitting a toll-free verification. Toll-free verification maximizes deliverability of messages with low to no traffic filtering.
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## Prerequisites
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-[An active Communication Services resource.](../create-communication-resource.md)
The toll-free verification process ensures that your services running on toll-free numbers (TFNs) comply with carrier policies and [industry best practices](../../concepts/sms/messaging-policy.md). This also provides relevant service information to the downstream carriers, reduces the likelihood of false positive filtering and wrongful spam blocks. For detailed process and timelines toll-free verification process check the [toll-free verification FAQ](../../concepts/sms/sms-faq.md#toll-free-verification).
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The toll-free verification process ensures that your services running on toll-free numbers (TFNs) comply with carrier policies and [industry best practices](../../concepts/sms/messaging-policy.md). Toll-free verification also provides relevant service information to the downstream carriers, reduces the likelihood of false positive filtering and wrongful spam blocks. For detailed process and timelines toll-free verification process, see the [toll-free verification FAQ](../../concepts/sms/sms-faq.md#toll-free-verification).
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Verification is **required** for best SMS delivery experience.
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## Submit a toll-free verification
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To begin toll-free verification, go to your Communication Services resource on the [Azure portal](https://portal.azure.com).
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:::image type="content" source="./media/apply-for-toll-free-verification/manage-phone-azure-portal-start-1.png"alt-text="Screenshot showing a Communication Services resource's main page.":::
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## Apply for a toll-free verification
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Navigate to the Regulatory Documents blade in the resource menu and click on "Add" button to launch the toll-free verification application wizard. For detailed guidance on how to fill out the program brief application check the [toll-free verification filling guidelines](../../concepts/sms/toll-free-verification-guidelines.md).
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Navigate to the Regulatory Documents blade in the resource menu and click **Add** to launch the toll-free verification application wizard. For detailed guidance on how to fill out the program brief application, see [toll-free verification filling guidelines](../../concepts/sms/toll-free-verification-guidelines.md).
A toll-free verification application consists of the following five sections:
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### Application type
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You first need to choose country/region and toll-free numbers you would like to get verified. If you have not acquired a toll-free number, then you need to first acquire the number and then come back to this application. If you have selected more than one toll-free number to verify, you need to provide justification on how the multiple numbers are used for the campaign.
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You first need to choose country/region and toll-free numbers you would like to get verified. If you need a toll-free number, then you must first acquire the number and then come back to this application. If you selected more than one toll-free number to verify, you need to provide justification on how the multiple numbers are used for the campaign.
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:::image type="content" source="./media/apply-for-toll-free-verification/regulatory-screen-2.png" alt-text="Screenshot showing Application type section." lightbox="./media/apply-for-toll-free-verification/regulatory-screen-2.png":::
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### Contact details
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This section requires you to provide information about your company and point of contact in the case we need additional information for this application.
This section requires you to provide description of the SMS campaign, opt-in method (how you plan to get consent from the customer to receive SMS), and screenshots of the selected opt-in method.
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:::image type="content" source="./media/apply-for-toll-free-verification/regulatory-screen-4.png" alt-text="Screenshot showing Program content section." lightbox="./media/apply-for-toll-free-verification/regulatory-screen-4.png":::
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### Volume details
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This section requires you to provide an estimate of the number of messages you plan on sending per month.
This program brief is automatically sent to the toll-free messaging aggregator for review. The toll-free aggregator then reviews the details of the toll-free verification application, a process that can typically take between 5-6 weeks. Once they approve the application, you are notified via application status change in the Azure portal. You can now start sending and receiving messages with low filtering on this toll-free number for your messaging programs.
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This program brief is automatically sent to the toll-free messaging aggregator for review. The toll-free aggregator then reviews the details of the toll-free verification application, a process that can typically take between five to six weeks. Once they approve the application, you receive notification via application status change in the Azure portal. You can now start sending and receiving messages with low filtering on this toll-free number for your messaging programs.
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## Next steps
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> [!div class="nextstepaction"]
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> [Send an SMS](../sms/send.md)
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The following documents may be interesting to you:
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## Related articles
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- Familiarize yourself with the [SMS SDK](../../concepts/sms/sdk-features.md)
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- Familiarize yourself with the [SMS FAQ](../../concepts/sms/sms-faq.md)
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