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Hamza Aqel
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articles/postgresql/flexible-server/concepts-business-continuity.md

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@@ -76,6 +76,8 @@ When you create support ticket from **Help + support** or **Support + troublesho
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* **Service Help**
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The **Service Health** page in the Azure portal contains information about Azure data center status globally. Search for "service health" in the search bar in the Azure portal, then view Service issues in the Active events category. You can also view the health of individual resources in the **Resource health** page of any resource under the Help menu. A sample screenshot of the Service Health page follows, with information about an active service issue in Southeast Asia.
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:::image type="content" source="./media/business-continuity/service-health-service-issues-example-map.png" alt-text=" Screenshot showing service outage in Service Health portal.":::
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* **Email notification**
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If you have set up alerts, an email notification will arrive when a service outage impacts your subscription and resource. The emails arrive from "[email protected]". The body of the email would begin with "The activity log alert ... was triggered by a service issue for the Azure subscription...". For more information on service health alerts, see [Receive activity log alerts on Azure service notifications using Azure portal](https://learn.microsoft.com/en-us/azure/service-health/alerts-activity-log-service-notifications-portal).
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> [!IMPORTANT]
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| <b> Availability zone failure | To recover from a zone-level failure, you can perform point-in-time restore using the backup and choosing a custom restore point with the latest time to restore the latest data. A new flexible server will be deployed in another non-impacted zone. The time taken to restore depends on the previous backup and the volume of transaction logs to recover. | Flexible server is automatically failed over to the standby server within 60-120s with zero data loss. For more information, see [HA concepts page](./concepts-high-availability.md). |
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| <b> Region failure | If your server is configured with geo-redundant backup, you can perform geo-restore in the paired region. A new server will be provisioned and recovered to the last available data that was copied to this region. <br /> <br /> You can also use cross region read replicas. In the event of region failure you can perform disaster recovery operation by promoting your read replica to be a standalone read-writeable server. RPO is expected to be up to 5 minutes (data loss possible) except in the case of severe regional failure when the RPO can be close to the replication lag at the time of failure. | Same process. |
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### Configure your database after recovery from regional failure
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* If you are using geo-restore or geo-replica to recover from an outage, you must make sure that the connectivity to the new server is properly configured so that the normal application function can be resumed. You can follow the [Post-restore tasks](https://learn.microsoft.com/en-us/azure/postgresql/flexible-server/concepts-backup-restore#geo-redundant-backup-and-restore).
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* If you've previously set up a diagnostic setting on the original server, make sure to do the same on the target server if necessary as explained in [Configure and Access Logs in Azure Database for PostgreSQL - Flexible Server](https://learn.microsoft.com/en-us/azure/postgresql/flexible-server/howto-configure-and-access-logs).
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* Setup telemetry alerts, you need to make sure your existing alert rule settings are updated to map to the new server. For more information about alert rules, see [Use the Azure portal to set up alerts on metrics for Azure Database for PostgreSQL - Flexible Server](https://learn.microsoft.com/en-us/azure/postgresql/flexible-server/howto-alert-on-metrics).
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> [!IMPORTANT]
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> Deleted servers **cannot** be restored. If you delete the server, all databases that belong to the server are also deleted and cannot be recovered. Use [Azure resource lock](../../azure-resource-manager/management/lock-resources.md) to help prevent accidental deletion of your server.
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> Deleted servers can be restored. If you delete the server, you can follow our guidance [Restore a dropped Azure Database for PostgreSQL Flexible server](https://learn.microsoft.com/en-us/azure/postgresql/flexible-server/how-to-restore-dropped-server) to recover. Use Azure resource lock to help prevent accidental deletion of your server.
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## Next steps
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