Added new support article

Author: jjaygbay1

articles/oracle/oracle-db/database-overview.md

@@ -33,50 +33,26 @@ To purchase Oracle Database@Azure, contact [Oracle's sales team](https://go.orac
 
 Billing and payment for the service is done through Azure. Payment for Oracle Database@Azure counts toward your Microsoft Azure Consumption Commitment (MACC). Existing Oracle Database software customers can use the Bring Your Own License (BYOL) option or Unlimited License Agreements (ULAs). On your regular Microsoft Azure invoices, you can see charges for Oracle Database@Azure alongside charges for your other Azure Marketplace services.
 
+## Integration with Azure Monitor 
 
+Metrics monitoring for Oracle databases running on dedicated Exadata Infrastructure, Exascale Infrastructure, and Autonomous database service is now available through Azure Monitor. This powerful capability enables comprehensive monitoring and insights to ensure optimal performance and reliability.
+
+For detailed information on the list of supported metrics, please refer to the following:
+- [Oracle Exadata Database Service running on dedicated ExaData Infrastructure](/azure/azure-monitor/reference/supported-metrics/oracle-database-cloudvmclusters-metrics).
+- [Oracle Autonomous Database Service](/azure/azure-monitor/reference/supported-metrics/oracle-database-autonomousdatabases-metrics).
+- [Oracle Exadata Database Service running on Exascale Infrastructure](/azure/azure-monitor/reference/supported-metrics/oracle-database-exadbvmclusters-metrics).
+  
 ## Compliance
 
 Oracle Database@Azure is an Oracle Cloud database service that runs Oracle Database workloads in a customer's Azure environment. Oracle Database@Azure offers various Oracle Database Services through customer’s Microsoft Azure environment. This service allows customers to monitor database metrics, audit logs, events, logging data, and telemetry natively in Azure. It runs on infrastructure managed by Oracle's Cloud Infrastructure operations team who performs software patching, infrastructure updates, and other operations through a connection to Oracle Cloud.  
 All infrastructure for Oracle Database@Azure is co-located in Azure's physical data centers and uses Azure Virtual Network for networking, managed within the Azure environment. Federated identity and access management for Oracle Database@Azure is provided by Microsoft Entra ID.
 
 For detailed information on the compliance certifications please visit [Microsoft Services Trust Portal](https://servicetrust.microsoft.com/)  and [Oracle compliance website](https://docs.oracle.com/en-us/iaas/Content/multicloud/compliance.htm). If you have further questions about OracleDB@Azure compliance please reach out to your account team and/or get information through [Oracle and Microsoft support for Oracle Database@Azure](https://docs.oracle.com/en-us/iaas/Content/multicloud/oaahelp.htm).
 
-## Oracle Support scope and contact information 
-
-Oracle Support is your first line of support for all Oracle Database@Azure issues. Oracle Support can help you with the following types of Oracle Database@Azure issues:
-
-- Database connection issues (Oracle TNS)
-- Oracle Database performance issues
-- Oracle Database error resolution
-- Networking issues related to communications with the OCI tenancy associated with the service
-- Quota (limits) increases to receive more capacity
-- Scaling to add more compute and storage capacity to Oracle Database@Azure
-- New generation hardware upgrades
-- Billing issues related to Oracle Database@Azure
-
-If you contact Oracle Support, be sure to tell your Oracle Support agent that your issue is related to Oracle Database@Azure.  Support requests for this service are handled by a  support team that specializes in these deployments. A member of this specialized team contacts you directly.
-
-1. Call **1-800-223-1711.** If you're outside of the United States, visit [Oracle Support Contacts Global Directory](https://www.oracle.com/support/contact.html) to find contact information for your country or region.
-2. Choose option "2" to open a new Service Request (SR).
-3. Choose option "4" for "unsure".
-4. Enter "#" each time you're asked for your CSI number. At the third attempt, your call is directed to an Oracle Support agent.
-5. Let the agent know that you have an issue with your multicloud system, and the name of the product (for example, or). An internal Service Request is opened on your behalf and a  support engineer contacts you directly.
-
-You can also submit a question to the Oracle Database@Azure forum in Oracle's [Cloud Customer Connect](https://community.oracle.com/customerconnect/categories/oracle-cloud-infrastructure-and-platform) community. This option is available to all customers.
-
-## Azure Support scope and contact information
-
-Azure provides support for the following, collaborating with OCI as needed:
-
-- Virtual networking issues including those involving network address translation (NAT), firewalls, DNS and traffic management, and delegated Azure subnets.
-- Bastion and virtual machine (VM) issues including database host connection, software installation, latency, and host performance.
-- VM metrics, database logs, database events.
-
-See [Contact Microsoft Azure Support](https://support.microsoft.com/topic/contact-microsoft-azure-support-2315e669-8b1f-493b-5fb1-d88a8736ffe4) in the Azure documentation for information on Azure support. For SLA information about the service offering, please refer to the [Oracle PaaS and IaaS Public Cloud Services Pillar Document](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.oracle.com%2Fcontracts%2Fdocs%2Fpaas_iaas_pub_cld_srvs_pillar_4021422.pdf%3Fdownload%3Dfalse&data=05%7C02%7Cjacobjaygbay%40microsoft.com%7Cc226ce0d176442b3302608dc3ed3a6d0%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638454325970975560%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=VZvhVUJzmUCzI25kKlf9hKmsf5GlrMPsQujqjGNsJbk%3D&reserved=0)
-
 ## Next steps
 - [Onboard with Oracle Database@Azure](onboard-oracle-database.md)
-- [Provision and manage Oracle Database@Azure](provision-oracle-database.md)
+- [Exadata Services for Oracle Database@Azure](https://docs.oracle.com/en-us/iaas/Content/database-at-azure-exadata/odexa-exadata-services.html)
+- [Autonomous Database Services for Oracle Database@Azure](https://docs.oracle.com/en-us/iaas/Content/database-at-azure-autonomous/odadb-autonomous-database-services.html)
 - [Oracle Database@Azure support information](oracle-database-support.md)
 - [Network planning for Oracle Database@Azure](oracle-database-network-plan.md)
-- [Groups and roles for Oracle Database@Azure](oracle-database-groups-roles.md)
+- [Groups and roles for Oracle Database@Azure](oracle-database-groups-roles.md)

articles/oracle/oracle-db/oracle-database-support.md

@@ -1,20 +1,20 @@
 ---
-title: Oracle Database@Azure support information 
-description: Learn about how to get support for your Oracle Database@Azure.
+title: Support for Oracle Database@Azure 
+description: Learn about support for Oracle Database@Azure.
 author: jjaygbay1
 ms.service: oracle-on-azure
 ms.collection: linux
-ms.topic: concept-article
-ms.date: 1/24/2024
+ms.topic: overview
+ms.date: 04/15/2025
 ms.custom: engagement-fy23
 ms.author: jacobjaygbay
 ---
 
-# Oracle Database@Azure support information 
+# Support for Oracle Database@Azure
 
-In this article, you learn how to get information and support for Oracle Database@Azure.
+When working with Oracle Database@Azure, it's important to know where to get support. Both Oracle and Azure offer comprehensive support services to help resolve any issues. Below, you'll find information on the scope of support provided by Oracle and Azure, along with contact details and procedures for reaching out to their support teams. This guide will help you efficiently navigate the support process for any Oracle Database@Azure-related concerns.
 
-## Oracle Support scope and contact information 
+## Oracle support scope and contact information 
 
 Oracle Support is your first line of support for all Oracle Database@Azure issues. Oracle Support can help you with the following types of Oracle Database@Azure issues:
 
@@ -37,21 +37,12 @@ If you contact Oracle Support, be sure to tell your Oracle Support agent that yo
 
 You can also submit a question to the Oracle Database@Azure forum in Oracle's [Cloud Customer Connect](https://community.oracle.com/customerconnect/categories/oracle-cloud-infrastructure-and-platform) community. This option is available to all customers.
 
-## Azure Support scope and contact information
+## Azure support scope and contact information
 
 Azure provides support for the following, collaborating with OCI as needed:
 
 - Virtual networking issues including those involving network address translation (NAT), firewalls, DNS and traffic management, and delegated Azure subnets.
 - Bastion and virtual machine (VM) issues including database host connection, software installation, latency, and host performance.
 - VM metrics, database logs, database events.
 
-See [Contact Microsoft Azure Support](https://support.microsoft.com/topic/contact-microsoft-azure-support-2315e669-8b1f-493b-5fb1-d88a8736ffe4) in the Azure documentation for information on Azure support. For SLA information about the service offering, please refer to the [Oracle PaaS and IaaS Public Cloud Services Pillar Document](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.oracle.com%2Fcontracts%2Fdocs%2Fpaas_iaas_pub_cld_srvs_pillar_4021422.pdf%3Fdownload%3Dfalse&data=05%7C02%7Cjacobjaygbay%40microsoft.com%7Cc226ce0d176442b3302608dc3ed3a6d0%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638454325970975560%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=VZvhVUJzmUCzI25kKlf9hKmsf5GlrMPsQujqjGNsJbk%3D&reserved=0)
-
-## Next steps
-
-- [Overview - Oracle Database@Azure](database-overview.md)
-- [Onboard with Oracle Database@Azure](onboard-oracle-database.md)
-- [Provision and manage Oracle Database@Azure](provision-oracle-database.md)
-- [Network planning for Oracle Database@Azure](oracle-database-network-plan.md)
-- [Groups and roles for Oracle Database@Azure](oracle-database-groups-roles.md)
-
+See [Contact Microsoft Azure Support](https://support.microsoft.com/topic/contact-microsoft-azure-support-2315e669-8b1f-493b-5fb1-d88a8736ffe4) in the Azure documentation for information on Azure support. For SLA information about the service offering, see the [Oracle PaaS and IaaS Public Cloud Services Pillar Document](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.oracle.com%2Fcontracts%2Fdocs%2Fpaas_iaas_pub_cld_srvs_pillar_4021422.pdf%3Fdownload%3Dfalse&data=05%7C02%7Cjacobjaygbay%40microsoft.com%7Cc226ce0d176442b3302608dc3ed3a6d0%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638454325970975560%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=VZvhVUJzmUCzI25kKlf9hKmsf5GlrMPsQujqjGNsJbk%3D&reserved=0)

articles/oracle/toc.yml

@@ -19,6 +19,8 @@ items:
     href: oracle-db/oracle-database-network-plan.md
   - name: Known issues
     href: oracle-db/oracle-database-known-issues.md
+  - name: Support for Oracle Database@Azure
+    href: oracle-db/oracle-database-support.md
   - name: Onboarding
     items:
     - name: Onboard Oracle Database@Azure