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Merge pull request #110030 from curtand/mfa0402
[Azure AD user-help] note about security defaults
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articles/active-directory/user-help/multi-factor-authentication-end-user-troubleshoot.md

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@@ -10,7 +10,7 @@ ms.workload: identity
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ms.service: active-directory
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ms.subservice: user-help
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ms.topic: conceptual
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ms.date: 02/20/2020
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ms.date: 04/02/2020
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ms.author: curtand
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ms.reviewer: kexia
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---
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If you're using two-factor verification with your work or school account (for example, [email protected]), it most likely means that your organization has decided you must use this added security feature. Because your organization has decided you must use this feature, there is no way for you to individually turn it off. If, however, you're using two-factor verification with a personal account, like [email protected], you have the ability to turn the feature on and off. For instructions about how to control two-factor verification for your personal accounts, see [Turning two-factor verification on or off for your Microsoft account](https://support.microsoft.com/help/4028586/microsoft-account-turning-two-step-verification-on-or-off).
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If you can't turn off two-factor verification, it could also be because of the security defaults that have been applied at the organization level. For more information about security defaults, see [What are security defulta?](../fundamentals/concept-fundamentals-security-defaults.md)
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## I didn't find an answer to my problem
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If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance.

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