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articles/communication-services/concepts/chat/concepts.md

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@@ -40,7 +40,7 @@ Chat conversations happen within **chat threads**. Chat threads have the followi
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Typically the thread creator and participants have same level of access to the thread and can execute all related operations available in the SDK, including deleting it. Participants don't have write access to messages sent by other participants, which means only the message sender can update or delete their sent messages. If another participant tries to do that, they get an error.
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### Chat Data
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Azure Communication Services stores chat messages for 90 days. Chat thread participants can use `ListMessages` to view message history for a particular thread. However, the API does not return messages once the 90 day period has passed. Users that are removed from a chat thread will be able to view previous message history for 90 days but cannot send or receive new messages. To learn more about data being stored in Azure Communication Services chat service, refer to the [data residency and privacy page](../privacy.md).
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Azure Communication Services stores chat messages for 90 days. Chat thread participants can use `ListMessages` to view message history for a particular thread. However, the API does not return messages once the 90 day period has passed. Users that are removed from a chat thread are able to view previous message history for 90 days but cannot send or receive new messages. To learn more about data being stored in Azure Communication Services chat service, refer to the [data residency and privacy page](../privacy.md).
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For customers that use Virtual appointments, refer to our Teams Interoperability [user privacy] (../interop/guest/privacy#chat-storage) for storage of chat messages in Teams meetings.
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:::image type="content" source="../../media/chat-architecture.png" alt-text="Diagram showing Communication Services' chat architecture.":::
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- **Trusted service:** To properly manage a chat session, you need a service that helps you connect to Communication Services by using your resource connection string. This service is responsible for creating chat threads, adding and removing participants, and issuing access tokens to users. More information about access tokens can be found in our [access tokens](../../quickstarts/access-tokens.md) quickstart.
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- **Client app:** The client application connects to your trusted service and receives the access tokens that are used by users to connect directly to Communication Services. After you have has created the chat thread and added users as participants, they can use the client application to connect to the chat thread and send messages. Use real-time notifications feature, which we discuss below, in your client application to subscribe to message & thread updates from other participants.
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- **Client app:** The client application connects to your trusted service and receives the access tokens that are used by users to connect directly to Communication Services. After creating the chat thread and adding users as participants, they can use the client application to connect to the chat thread and send messages. Use real-time notifications feature, which we discuss below, in your client application to subscribe to message & thread updates from other participants.
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## Message types

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