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Azure Communication Services enables you to send and receive WhatsApp messages using the Azure Communication Services Messaging SDK. You can use this SDK to engage in conversations with customers for product inquiry and customer service scenarios. You can also use it to send messages such as appointment reminders, shipping updates, two-factor authentication, and other notification scenarios.
Copy file name to clipboardExpand all lines: articles/communication-services/concepts/email/email-overview.md
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With Azure Communication Services, you can speed up your market entry with scalable and reliable email features by using your own SMTP domains. As with other communication channels, when you use Azure Communication Services to send email, you pay for only what you use.
For each area, we have external pages to track and review our SDKs. You can consult the table below to find the matching page for your SDK of interest.
Copy file name to clipboardExpand all lines: articles/communication-services/concepts/sms/concepts.md
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Azure Communication Services enables you to send and receive SMS text messages using the Communication Services SMS SDKs. These SDKs can be used to support customer service scenarios, appointment reminders, two-factor authentication, and other real-time communication needs. Communication Services SMS allows you to reliably send messages while exposing deliverability and response metrics.
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## Sender types supported
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Sending SMS to any recipient requires getting a phone number. Choosing the right number type is critical to the success of your messaging campaign. Some factors to consider when choosing a number type include destination(s) of the message, throughput requirement of your messaging campaign, and the timeline when you want to start sending messages. Azure Communication Services enables you to send SMS using a variety of sender types - toll-free number (1-8XX), short codes (12345), and alphanumeric sender ID (CONTOSO). The following table walks you through the features of each number type:
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Sending SMS to any recipient requires getting a phone number. Choosing the right number type is critical to the success of your messaging campaign. Some factors to consider when choosing a number type include destination(s) of the message, throughput requirement of your messaging campaign, and the timeline when you want to start sending messages. Azure Communication Services enables you to send SMS using various sender types - toll-free number (1-8XX), short codes (12345), and alphanumeric sender ID (CONTOSO). The following table walks you through the features of each number type:
|**Description**|Toll free numbers are telephone numbers with distinct three-digit codes that can be used for business to consumer communication without any charge to the consumer| Short codes are 5-6 digit numbers used for business to consumer messaging such as alerts, notifications, and marketing | Alphanumeric Sender IDs are displayed as a custom alphanumeric phrase like the company’s name (CONTOSO, MyCompany) on the recipient handset. Alphanumeric sender IDs can be used for a variety of use cases like one-time passcodes, marketing alerts, and flight status notifications. Dynamic alphanumeric sender ID is supported in countries that do not require registration for use.| Alphanumeric Sender IDs are displayed as a custom alphanumeric phrase like the company’s name (CONTOSO, MyCompany) on the recipient handset. Alphanumeric sender IDs can be used for a variety of use cases like one-time passcodes, marketing alerts, and flight status notifications. Pre-registered alphanumeric sender ID is supported in countries that require registration for use. |
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|**Description**|Toll free numbers are telephone numbers with distinct three-digit codes that can be used for business to consumer communication without any charge to the consumer| Short codes are 5-6 digit numbers used for business to consumer messaging such as alerts, notifications, and marketing | Alphanumeric Sender IDs are displayed as a custom alphanumeric phrase like the company’s name (CONTOSO, MyCompany) on the recipient handset. Alphanumeric sender IDs can be used for various use cases like one-time passcodes, marketing alerts, and flight status notifications. Dynamic alphanumeric sender ID is supported in countries that do not require registration for use.| Alphanumeric Sender IDs are displayed as a custom alphanumeric phrase like the company’s name (CONTOSO, MyCompany) on the recipient handset. Alphanumeric sender IDs can be used for a variety of use cases like one-time passcodes, marketing alerts, and flight status notifications. Pre-registered alphanumeric sender ID is supported in countries that require registration for use. |
Copy file name to clipboardExpand all lines: articles/communication-services/concepts/telephony/telephony-concept.md
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Azure Communication Services Calling SDKs enable you to add telephony and Public Switched Telephone Network (PSTN) access to your applications. This page summarizes key telephony concepts and capabilities. See the [calling library](../../quickstarts/voice-video-calling/getting-started-with-calling.md) to learn more about specific SDK languages and capabilities.
Whenever your users interact with a traditional telephone number, the Public Switched Telephone Network (PSTN) voice calling handles the call. To make and receive PSTN calls, you need to add telephony capabilities to your Azure Communication Services resource. In this case, signaling and media use a combination of IP-based and PSTN-based technologies to connect your users. Communication Services provides two discrete ways to reach the PSTN network: Voice Calling (PSTN) and Azure direct routing.
Copy file name to clipboardExpand all lines: articles/communication-services/concepts/voice-video-calling/calling-sdk-features.md
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Azure Communication Services allows end-user browsers, apps, and services to drive voice and video communication. This page focuses on Calling client SDK, which can be embedded in websites and native applications. This page provides detailed descriptions of Calling client features such as platform and browser support information. Services programmatically manages and access calls using the [Call Automation APIs](../call-automation/call-automation.md). The [Rooms API](../rooms/room-concept.md) is an optional Azure Communication Services API that adds additional features to a voice or video call, such as roles and permissions.
To build your own user experience with the Calling SDK, check out [Calling quickstarts](../../quickstarts/voice-video-calling/getting-started-with-calling.md) or [Calling hero sample](../../samples/calling-hero-sample.md).
Azure Communication Services offers multichannel communication APIs for adding voice, video, chat, text messaging/SMS, email, and more to all your applications.
> SMS capabilities depend on the phone number you use and the country/region that you're operating within as determined by your Azure billing address. For more information, see [Subscription eligibility](../../concepts/numbers/sub-eligibility-number-capability.md).
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## Toll-free verification
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To utilize a new toll-free number for sending SMS messages, it is mandatory to undergo a toll-free verification process. For guidance on how to complete the verification of your toll-free number, please refer to the [Quickstart for submitting a toll-free verification](./apply-for-toll-free-verification.md). Note that only toll-free numbers that have been fully verified are authorized to send out SMS traffic. Any SMS traffic from unverified toll-free numbers directed to US and CA phone numbers will be blocked.
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To use a new toll-free number for sending SMS messages, you must complete a toll-free verification process. For guidance on how to complete the verification of your toll-free number, see the [Quickstart for submitting a toll-free verification](./apply-for-toll-free-verification.md). Only fully verified toll-free numbers are authorized to send out SMS traffic. Any SMS traffic from unverified toll-free numbers directed to US and CA phone numbers are blocked.
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