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articles/communication-services/concepts/call-automation/call-automation-teams-interop.md

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Businesses are looking for innovative ways to increase the efficiency of their customer service operations. Azure Communication Services Call Automation provides developers the ability to build programmable customer interactions using real-time event triggers to perform actions based on custom business logic. For example, with support for interoperability with Microsoft Teams, developers can use Call Automation APIs to add subject matter experts (SMEs). These SMEs, who use Microsoft Teams, can be added to an existing customer service call to provide expert advice and help resolve a customer issue.
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This interoperability with Microsoft Teams over VoIP makes it easy for developers to implement per-region multi-tenant trunks that maximize value and reduce telephony infrastructure overhead. Each new tenant will be able to use this setup in a few minutes after Microsoft Teams admin has granted necessary permissions to the Azure Communication Services resource.
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This interoperability with Microsoft Teams over VoIP makes it easy for developers to implement per-region multitenant trunks that maximize value and reduce telephony infrastructure overhead. Each new tenant will be able to use this setup in a few minutes after Microsoft Teams admin has granted necessary permissions to the Azure Communication Services resource.
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## Use-cases
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