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Copy file name to clipboardExpand all lines: articles/azure-arc/resource-bridge/troubleshoot-resource-bridge.md
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@@ -13,7 +13,7 @@ This article provides information on troubleshooting and resolving issues that c
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### Logs
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For issues encountered with Arc resource bridge, collect logs for further investigation using the Azure CLI [`az arcappliance logs`](/cli/azure/arcappliance/logs) command. This command needs to be run from the same management machine that was used to run commands to deploy the Arc resource bridge. If there is a problem collecting logs, most likely the management machine is unable to reach the Appliance VM, and the network administrator needs to allow communication between the management machine to the Appliance VM.
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For issues encountered with Arc resource bridge, collect logs for further investigation using the Azure CLI [`az arcappliance logs`](/cli/azure/arcappliance/logs) command. This command needs to be run from the same management machine that was used to run commands to deploy the Arc resource bridge. If there's a problem collecting logs, most likely the management machine is unable to reach the Appliance VM, and the network administrator needs to allow communication between the management machine to the Appliance VM.
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The `az arcappliance logs` command requires SSH to the Azure Arc resource bridge VM. The SSH key is saved to the management machine. To use a different machine to run the logs command, make sure the following files are copied to the machine in the same location:
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Using `az arcappliance` commands from remote PowerShell isn't currently supported. Instead, sign in to the node through Remote Desktop Protocol (RDP) or use a console session.
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### Resource bridge configurations cannot be updated
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### Resource bridge configurations can't be updated
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In this release, all the parameters are specified at time of creation. To update the Azure Arc resource bridge, you must delete it and redeploy it again.
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### Appliance Network Unavailable
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If Arc resource bridge is experiencing a network communication problem or is offline, you may see an "Appliance Network Unavailable" error when trying to perform an action that interacts with the resource bridge or an extension operating on top of the bridge. In general, any network or infrastructure connectivity issue to the appliance VM may cause this error. This error can also surface as "Error while dialing dial tcp xx.xx.xxx.xx:55000: connect: no route to host" and this is typically a network communication problem. The problem could be that communication from the host to the Arc resource bridge VM needs to be opened with the help of your network administrator. It could be that there was a temporary network issue not allowing the host to reach the Arc resource bridge VM and once the network issue is resolved, you can retry the operation. You may also need to check that the appliance VM for Arc resource bridge is not stopped. In the case of Azure Stack HCI, the host storage may be full which has caused the appliance VM to pause and the storage will need to be addressed.
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If Arc resource bridge is experiencing a network communication problem or is offline, you may see an "Appliance Network Unavailable" error when trying to perform an action that interacts with the resource bridge or an extension operating on top of the bridge. In general, any network or infrastructure connectivity issue to the appliance VM may cause this error. This error can also surface as "Error while dialing dial tcp xx.xx.xxx.xx:55000: connect: no route to host" and this is typically a network communication problem. The problem could be that communication from the host to the Arc resource bridge VM needs to be opened with the help of your network administrator. It could be that there was a temporary network issue not allowing the host to reach the Arc resource bridge VM and once the network issue is resolved, you can retry the operation. You may also need to check that the appliance VM for Arc resource bridge isn't stopped. In the case of Azure Stack HCI, the host storage may be full which has caused the appliance VM to pause and the storage will need to be addressed.
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### Connection closed before server preface received
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When using the `az arcappliance createConfig` or `az arcappliance run` command, there will be an interactive experience which shows the list of the VMware entities where user can select to deploy the virtual appliance. This list will show all user-created resource pools along with default cluster resource pools, but the default host resource pools aren't listed.
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When the appliance is deployed to a host resource pool, there is no high availability if the host hardware fails. Because of this, we recommend that you don't try to deploy the appliance in a host resource pool.
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When the appliance is deployed to a host resource pool, there's no high availability if the host hardware fails. Because of this, we recommend that you don't try to deploy the appliance in a host resource pool.
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### Resource bridge status "Offline" and `provisioningState` "Failed"
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To resolve the error, one or more network misconfigurations might need to be addressed. Follow the steps below to address the most common reasons for this error.
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1. When there is a problem with deployment, the first step is to collect logs by Appliance VM IP (not by kubeconfig, as the kubeconfig could be empty if the deploy command didn't complete). Problems collecting logs are most likely due to the management machine being unable to reach the Appliance VM.
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1. When there's a problem with deployment, the first step is to collect logs by Appliance VM IP (not by kubeconfig, as the kubeconfig could be empty if the deploy command didn't complete). Problems collecting logs are most likely due to the management machine being unable to reach the Appliance VM.
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Once logs are collected, extract the folder and open kva.log. Review the kva.log for more information on the failure to help pinpoint the cause of the KVA timeout error.
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