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Copy file name to clipboardExpand all lines: articles/import-export/storage-import-export-encryption-key-portal.md
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title: Use the Azure portal to configure customer-managed keys for Import/Export service
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description: Learn how to use the Azure portal to configure customer-managed keys with Azure Key Vault for Azure Import/Export service. Customer-managed keys enable you to create, rotate, disable, and revoke access controls.
The following are questions and answers that you may have when you use your Azure Import/Export service to transfer data into Azure storage.
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The following are questions and answers that you might have when you use your Azure Import/Export service to transfer data into Azure storage.
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sections:
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- name: About Import/Export service
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questions:
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- question: |
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Can I copy to Azure Files storage using the Azure Import/Export service?
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answer: |
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Yes. The Azure Import/Export service supports import into Azure Files storage. It does not support export from Azure Files at this time.
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Yes. The Azure Import/Export service supports import into Azure Files storage, but it doesn't support data export from Azure Files at this time.
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Is the Azure Import/Export service available for CSP subscriptions?
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- question: |
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Do I need to perform any disk preparation when creating an export job?
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answer: |
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No. Some prechecks are recommended. To check the number of disks required, use the WAImportExport tool's PreviewExport command. For more information, see [Previewing Drive Usage for an Export Job](/previous-versions/azure/storage/common/storage-import-export-tool-previewing-drive-usage-export-v1). The command helps you preview drive usage for the selected blobs, based on the size of the drives you are going to use. Also check that you can read from and write to the hard drive that is shipped for the export job.
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No. Some prechecks are recommended. To check the number of disks required, use the WAImportExport tool's PreviewExport command. For more information, see [Previewing Drive Usage for an Export Job](/previous-versions/azure/storage/common/storage-import-export-tool-previewing-drive-usage-export-v1). The command helps you preview drive usage for the selected blobs, based on the size of the drives you're going to use. Also check that you can read from and write to the hard drive that is shipped for the export job.
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- name: Import/Export jobs
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questions:
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- name: Shipping disks
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questions:
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- question: |
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What is the maximum number of HDDs for in one shipment?
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What is the maximum number of hard disk drives in one shipment?
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There is no limit to the number of HDDs in one shipment. If the disks belong to multiple jobs, we recommend that you:
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There's no limit to the number of hard disk drives (HDDs) in one shipment. If the disks belong to multiple jobs, we recommend that you:
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- label the disks with corresponding job names.
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- update the jobs with a tracking number suffixed with -1, -2 etc.
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- Label the disks with corresponding job names.
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- Update the jobs with a tracking number suffixed with -1, -2, etc.
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- question: |
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Should I include anything other than the HDD in my package?
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answer: |
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Ship only your hard drives in the shipping package. Do not include items like power supply cables or USB cables.
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Ship only your hard drives in the shipping package. Don't include items like power supply cables or USB cables.
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Do I have to ship my drives using FedEx or DHL?
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- A DHL account number in the Asia and Australia regions.
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> [!NOTE]
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> The datacenters in India require a declaration letter on your letterhead (delivery challan) to return the drives. To arrange the required entry pass, you must also book the pick up with your selected carrier and share the details with the datacenter.
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> The datacenters in India require a declaration letter on your letterhead (delivery challan) to return the drives. To arrange the required entry pass, you must also book the pickup with your selected carrier and share the details with the datacenter.
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- question: |
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Are there any restrictions with shipping and returning my drive internationally?
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answer: |
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Please note that the physical media that you are shipping may need to cross international borders. You are responsible for ensuring that your physical media and data are imported and/or exported in accordance with the applicable laws. Before shipping the physical media, check with your advisors to verify that your media and data can legally be shipped to the identified data center. Checking in advance will help to ensure that it reaches Microsoft in a timely manner.
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Note that the physical media you're shipping might need to cross international borders. You're responsible for ensuring that your physical media and data are imported and/or exported in accordance with the applicable laws. Before shipping the physical media, check with your advisors to verify that your media and data can legally be shipped to the identified data center. Checking in advance helps ensure that it reaches Microsoft in a timely manner.
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After the upload is complete, the process to return drive(s) to an international address can take longer than the typical 2-3 days needed for local shipping. During the stage listed in the Azure portal as Packaging, the Data Box team is ensuring that the correct documentation is provided to ensure the shipment complies with the various international import and export requirements.
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After the upload is complete, the process to return drives to an international address can take longer than the typical 2-3 days needed for local shipping. During the stage listed in the Azure portal as Packaging, the Data Box team is ensuring that the correct documentation is provided to ensure the shipment complies with the various international import and export requirements.
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- question: |
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Are there any special requirements for delivering my disks to a datacenter?
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answer: |
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The requirements depend on the specific Azure datacenter restrictions.
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- There are a few sites, like Australia, Germany, and UK South, that require a Microsoft datacenter Inbound ID number to be written on the parcel for security reasons. Before you ship your drives or disks to the datacenter, contact Azure DataBox Operations ([email protected]) to get this number. Without this number, the package will be rejected.
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- There are a few sites, like Australia, Germany, and UK South, that require a Microsoft datacenter Inbound ID number to be written on the parcel for security reasons. Before you ship your drives or disks to the datacenter, contact Azure DataBox Operations ([email protected]) to get this number. Without this number, the package is rejected.
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- The datacenters in India require the personal details of the driver, such as the Government ID Card or Proof No. (for example, PAN, AADHAR, DL), name, contact, and the car plate number to get a gate entry pass. To avoid delivery delays, inform your carrier about these requirements.
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- question: |
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Why is my order status still Shipping when my device has already been delivered?
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answer: |
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After the carrier delivers a physical device, it takes 1 to 3 business days for the delivery to be processed in Azure Import/Export. When processing completes, the order's status will change to Received.
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After the carrier delivers a physical device, it takes 1 to 3 business days for the delivery to be processed in Azure Import/Export. When processing completes, the order's status changes to Received.
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- name: Miscellaneous
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questions:
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- question: |
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What happens if I accidentally send an HDD that does not conform to the supported requirements?
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What happens if I accidentally send an HDD that doesn't conform to the supported requirements?
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answer: |
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The Azure data center will return the drive that does not conform to the supported requirements to you. If only some of the drives in the package meet the support requirements, those drives will be processed, and the drives that do not meet the requirements will be returned to you.
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The Azure data center returns the drive that doesn't conform to the supported requirements to you. If only some of the drives in the package meet the support requirements, those drives are processed, and the drives that do not meet the requirements will be returned to you.
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- question: |
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If I ship the drive in custom packaging, will Microsoft return the drive in the same packaging I sent it in?
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