Merge pull request #110787 from rboucher/nogaServiceNow

Noga service now article

Author: American-Dipper

articles/azure-monitor/platform/itsmc-resync-servicenow.md

@@ -0,0 +1,51 @@
+---
+title: How to manually fix ServiceNow sync problems 
+description: Reset the connection to ServiceNow so alerts in Microsoft Azure can again call ServiceNow  
+ms.subservice: alerts
+ms.topic: conceptual
+author: nolavime
+ms.author: nolavime
+ms.date: 04/12/2020
+
+---
+
+# How to manually fix ServiceNow sync problems
+
+Azure Monitor can connect to third-party IT Service Management (ITSM) providers. ServiceNow is one of those providers. 
+
+For security reasons, you may need to refresh the authentication token used for your connection with ServiceNow.
+Use the following sync process to reactivate the connection and refresh the token: 
+
+
+1. Search for the solution in the top search banner, then select the relevant solutions
+
+    ![New connection](media/itsmc-resync-servicenow/solution-search-8bit.png)
+
+1. In solution screen, choose "Select All" in the subscription filter and then filter by "ServiceDesk"
+
+    ![New connection](media/itsmc-resync-servicenow/solutions-list-8bit.png)
+
+1. Select the solution of your ITSM connection.
+1. Select ITSM connection in the left banner.
+
+    ![New connection](media/itsmc-resync-servicenow/itsm-connector-8bit.png)
+
+1. Select each connector from the list. 
+    1. Click the Connector name in order to configure it
+    1. Delete any connectors no longer in use
+
+    1. Update the fields according to [these definitions](https://docs.microsoft.com/azure/azure-monitor/platform/itsmc-connections) based on your partner type
+
+    1. Click on sync
+
+       ![New connection](media/itsmc-resync-servicenow/resync-8bit2.png)
+
+    1. Click on save
+
+        ![New connection](media/itsmc-resync-servicenow/save-8bit.png)
+
+f.    Review the notifications to see if the process finished with success 
+
+## Next Steps
+
+Learn more about [IT Service Management Connections](itsmc-connections.md)