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Copy file name to clipboardExpand all lines: articles/active-directory/device-management-faq.md
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**Q: I registered the device recently. Why can’t I see the device under my user info in the Azure portal?**
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**A:** Windows 10 devices that are hybrid Azure AD joined do not show up under the USER devices.
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You need to use PowerShell to see all devices.
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You need to use All devices view in Azure portal. You can also use PowerShell [Get-MsolDevice](/powershell/module/msonline/get-msoldevice?view=azureadps-1.0) cmdlet.
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Only the following devices are listed under the USER devices:
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- All personal devices that are not hybrid Azure AD joined.
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- All non-Windows 10 / Windows Server 2016 devices.
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- All non-Windows devices
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**Q: Why can I not see all the devices registered in Azure Active Directory in the Azure portal?**
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**A:** You can now see them under Azure AD Directory -> all devices menu.
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You can also use Azure PowerShell to find all devices.
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For more details, see the [Get-MsolDevice](/powershell/module/msonline/get-msoldevice?view=azureadps-1.0) cmdlet.
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**Q: How do I know what the device registration state of the client is?**
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**A:** For Windows 10 and Windows Server 2016 or later devices, run dsregcmd.exe /status.
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**A:** You can use the Azure portal, go to All devices and search for the device using device ID. Check the value under the join type column.
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If you want to check the local device registration state from a registered device:
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For down-level OS versions, run "%programFiles%\Microsoft Workplace Join\autoworkplace.exe"
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- For Windows 10 and Windows Server 2016 or later devices, run dsregcmd.exe /status.
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- For down-level OS versions, run "%programFiles%\Microsoft Workplace Join\autoworkplace.exe"
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**Q: Why is a device I have deleted in the Azure portal or using Windows PowerShell still listed as registered?**
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**Q: I have deleted in the Azure portal or using Windows PowerShell, but the local state on the device says that it is still registered?**
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**A:** This is by design. The device will not have access to resources in the cloud.
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If you want to re-register again, a manual action must be to be taken on the device.
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To clear the join state from Windows 10 and Windows Server 2016 that are on-premises AD domain-joined:
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**Q: I see the device record under the USER info in the Azure portal and can see the state as registered on the client. Am I setup correctly for using conditional access?**
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**Q: I see the device record under the USER info in the Azure portal and can see the state as registered on the device. Am I setup correctly for using conditional access?**
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**A:** The device join state, reflected by deviceID, must match with that on Azure AD and meet any evaluation criteria for conditional access.
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For more details, see [Get started with Azure Active Directory Device Registration](active-directory-device-registration.md).
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**Q: Why did my attempt to join a PC fail although I didn't get any error information?**
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**A:** A likely cause is that the user is logged in to the device using the built-in administrator account.
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**A:** A likely cause is that the user is logged in to the device using the local built-in administrator account.
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Please create a different local account before using Azure Active Directory Join to complete the setup.
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