Teams Call Queue is a feature in Microsoft Teams that efficiently distributes incoming calls among a group of designated users or agents. It's useful for customer support or call center scenarios. Calls are placed in a queue and assigned to the next available agent based on a predetermined routing method. Agents receive notifications and can handle calls using Teams' call controls. The feature offers reporting and analytics for performance tracking. It simplifies call handling, ensures a consistent customer experience, and optimizes agent productivity. You can select existing or create new Call Queue via [Teams Admin Center](https://aka.ms/teamsadmincenter).
0 commit comments