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articles/backup/azure-kubernetes-service-backup-troubleshoot.md

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@@ -142,26 +142,18 @@ The upgrade CRDs pre-install job is failing in the cluster.
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**Debug**
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1. check for any events in the cluster related to pod spawn issue
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1. Check for any events in the cluster related to pod spawn issue.
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```azurecli-interactive
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kubectl events -n dataprotection-microsoft
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```
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2. check the pods for dataprotection crds
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```azurecli-interactive
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kubectl get pods -A | grep "dataprotection-microsoft-kubernetes-agent-upgrade-crds"
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```
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3. check the pods logs
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```azurecli-interactive
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kubectl logs -f --all-containers=true --timestamps=true -n dataprotection-microsoft <pod-name-from-prev-command>
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```
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Example log message:
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```Error
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2024-08-09T06:21:37.712646207Z Unable to connect to the server: dial tcp: lookup aks-test.hcp.westeurope.azmk8s.io: i/o timeout
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2024-10-01T11:26:17.498523756Z Unable to connect to the server: dial tcp 10.146.34.10:443: i/o timeout
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```
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**Resolution**:
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In this case, the there is Network/Calico policy or NSG that did not allow dataprotection-microsoft pods to communicate with the API server.
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You should allow the dataprotection-microsoft namespace ,and then reinstall the extension.
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In this case, there is a Network/Calico policy or NSG that didn't allow dataprotection-microsoft pods to communicate with the API server.
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You should allow the dataprotection-microsoft namespace, and then reinstall the extension.
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## Backup Extension post installation related errors

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