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# Disaster recovery and failover for Azure Files
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Microsoft strives to ensure that Azure services are always available. However, unplanned service outages might occur, and you should have a disaster recovery (DR) plan in place for handling a regional service outage. An important part of a disaster recovery plan is preparing to fail over to the secondary endpoint in the event that the primary endpoint becomes unavailable. This article describes the concepts and processes involved with disaster recovery (DR) and storage account failover.
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Microsoft strives to ensure that Azure services are always available. However, unplanned service outages might occur, and you should have a disaster recovery (DR) plan in place for handling a regional service outage. An important part of a disaster recovery plan is preparing to fail over to the secondary endpoint when the primary endpoint becomes unavailable. This article describes the concepts and processes involved with disaster recovery (DR) and storage account failover.
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> [!IMPORTANT]
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> Azure File Sync only supports storage account failover if the Storage Sync Service is also failed over. This is because Azure File Sync requires the storage account and Storage Sync Service to be in the same Azure region. If only the storage account is failed over, sync and cloud tiering operations will fail until the Storage Sync Service is failed over to the secondary region. If you want to fail over a storage account containing Azure file shares that are being used as cloud endpoints in Azure File Sync, see [Azure File Sync disaster recovery best practices](../file-sync/file-sync-disaster-recovery-best-practices.md) and [Azure File Sync server recovery](../file-sync/file-sync-server-recovery.md).
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## Customer-managed planned failover (preview)
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Customer-managed planned failover can also be utilized in multiple scenarios, including planned disaster recovery testing, a proactive approach to large scale disasters, or to recover from non-storage related outages.
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Customer-managed planned failover can also be utilized in multiple scenarios, including planned disaster recovery testing, a proactive approach to large scale disasters, or to recover from nonstorage related outages.
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During the planned failover process, the primary and secondary regions are swapped. The original primary region is demoted and becomes the new secondary region. At the same time, the original secondary region is promoted and becomes the new primary. After the failover completes, users can proceed to access data in the new primary region and administrators can validate their disaster recovery plan. The storage account must be available in both the primary and secondary regions before a planned failover can be initiated.
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To formulate an effective DR strategy, an organization must understand:
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- How much data it can afford to lose in case of a disruption (**recovery point objective** or **RPO**)
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- How much data it can afford to lose in a disruption (**recovery point objective** or **RPO**)
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- How quickly it needs to be able to restore business functions and data (**recovery time objective** or **RTO**)
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The cost of DR generally increases with lower or zero RPO/RTO. Companies that need to be up and running in a few seconds after a disaster and can't sustain any data loss will pay more for DR, while those with higher RPO/RTO numbers will pay less. Azure provides solutions that can work with various RPO and RTO requirements.
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The **Last Sync Time (LST)** property indicates the most recent time that data from the primary region is guaranteed to have been written to the secondary region. All data written prior to the last sync time is available on the secondary, while data written after the last sync time might not have been written to the secondary and might be lost. Use this property in the event of an outage to estimate the amount of data loss you might incur by initiating an account failover.
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To ensure file shares are in a consistent state when a failover occurs, a system snapshot is created in the primary region every 15 minutes and is replicated to the secondary region. When a failover occurs to the secondary region, the share state will be based on the latest system snapshot in the secondary region. If a failure happens in the primary region, the secondary region is likely behind the primary region, as all writes to the primary won't yet have been replicated to the secondary. Due to geo-lag or other issues, the latest system snapshot in the secondary region might be older than 15 minutes.
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To ensure file shares are in a consistent state when a failover occurs, a system snapshot is created in the primary region every 15 minutes and is replicated to the secondary region. When a failover occurs to the secondary region, the share state is based on the latest system snapshot in the secondary region. If a failure happens in the primary region, the secondary region is likely behind the primary region, as all writes to the primary won't yet have been replicated to the secondary. Due to geo-lag or other issues, the latest system snapshot in the secondary region might be older than 15 minutes.
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All write operations written to the primary region prior to the LST have been successfully replicated to the secondary region, meaning that they're available to be read from the secondary. Any write operations written to the primary region after the last sync time might or might not have been replicated to the secondary region, meaning that they might not be available for read operations.
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To avoid a major data loss, check the value of the **Last Sync Time** property before failing back. Compare the last sync time to the last times that data was written to the new primary to evaluate expected data loss.
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After a failback operation, you can configure the new primary region to be geo-redundant again. If the original primary was configured for LRS, you can configure it to be GRS. If the original primary was configured for ZRS, you can configure it to be GZRS. For additional options, see [Change how a storage account is replicated](../common/redundancy-migration.md).
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After a failback operation, you can configure the new primary region to be geo-redundant again. If the original primary was configured for LRS, you can configure it to be GRS. If the original primary was configured for ZRS, you can configure it to be GZRS. For other options, see [Change how a storage account is replicated](../common/redundancy-migration.md).
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