+| Azure Backup Agent was unable to connect to the Azure Backup service (ID: 100050) | The Azure Backup Agent was unable to connect to the Azure Backup service. | **If the recommended action that's shown in the product doesn't work, take the following steps**: <br>1. Run the following command from an elevated prompt: **psexec -i -s "c:\Program Files\Internet Explorer\iexplore.exe**. This opens the Internet Explorer window. <br/> 2. Go to **Tools** > **Internet Options** > **Connections** > **LAN settings**. <br/> 3. Change the settings to use a proxy server. Then provide the proxy server details.<br/> 4. If your machine has limited internet access, ensure that firewall settings on the machine or proxy allow these [URLs](install-mars-agent.md#verify-internet-access) and [IP address](install-mars-agent.md#verify-internet-access).|
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