Edited article based on Eva's initial request.

Author: Heidilohr

articles/virtual-desktop/troubleshoot-set-up-overview.md

@@ -6,7 +6,7 @@ author: Heidilohr
 
 ms.service: virtual-desktop
 ms.topic: troubleshooting
-ms.date: 02/07/2020
+ms.date: 04/30/2020
 ms.author: helohr
 manager: lizross
 ---
@@ -20,21 +20,22 @@ manager: lizross
 
 This article provides an overview of the issues you may encounter when setting up a Windows Virtual Desktop tenant environment and provides ways to resolve the issues.
 
-## Provide feedback
+## Report issues during public preview
 
-Visit the [Windows Virtual Desktop Tech Community](https://techcommunity.microsoft.com/t5/Windows-Virtual-Desktop/bd-p/WindowsVirtualDesktop) to discuss the Windows Virtual Desktop service with the product team and active community members.
+To report issues or suggest features during public preview for the Spring 2020 release, visit the [Windows Virtual Desktop Tech Community](https://techcommunity.microsoft.com/t5/Windows-Virtual-Desktop/bd-p/WindowsVirtualDesktop). You can use the Tech Community to discuss best practices or suggest and vote for new features.
+
+When you make a post asking for help or propose a new feature, make sure you describe your topic in as much detail as possible. Detailed information can help other users answer your question or understand the feature you're proposing a vote for.
 
 ## Escalation tracks
 
-Use the following table to identify and resolve issues you may encounter when setting up a tenant environment using Remote Desktop client. Once your tenant's set up, you can use our new [Diagnostics service](diagnostics-role-service.md) to identify issues for common scenarios.
+Before doing anything else, make sure to check the [Azure status page](https://status.azure.com/status) and [Azure Service Health](https://azure.microsoft.com/features/service-health/) to make sure your Azure service is running properly.
 
->[!NOTE]
-> We have a Tech Community forum which you can visit to discuss your issues with the product team and active community members. Visit the [Windows Virtual Desktop Tech Community](https://techcommunity.microsoft.com/t5/Windows-Virtual-Desktop/bd-p/WindowsVirtualDesktop) to start a discussion.
+Use the following table to identify and resolve issues you may encounter when setting up a tenant environment using Remote Desktop client. Once your tenant's set up, you can use our new [Diagnostics service](diagnostics-role-service.md) to identify issues for common scenarios.
 
 | **Issue**                                                            | **Suggested Solution**  |
 |----------------------------------------------------------------------|-------------------------------------------------|
-| Creating a Windows Virtual Desktop tenant                                                    | If there's an Azure outage, [open an Azure support request](https://azure.microsoft.com/support/create-ticket/); otherwise [open an Azure support request](https://azure.microsoft.com/support/create-ticket/), select **Windows Virtual Desktop** for the service, select **Deployment** for the problem type, then select **Issues creating a Windows Virtual Desktop tenant** for the problem subtype.|
-| Accessing Marketplace templates in Azure portal       | If there's an Azure outage, [open an Azure support request](https://azure.microsoft.com/support/create-ticket/). <br> <br> Azure Marketplace Windows Virtual Desktop templates are freely available.|
+| Creating a Windows Virtual Desktop tenant                                                    | [Open an Azure support request](https://azure.microsoft.com/support/create-ticket/), select **Windows Virtual Desktop** for the service, select **Deployment** for the problem type, then select **Issues creating a Windows Virtual Desktop tenant** for the problem subtype.|
+| Accessing Marketplace templates in Azure portal       | IAzure Marketplace Windows Virtual Desktop templates are freely available.|
 | Accessing Azure Resource Manager templates from GitHub                                  | See the [Creating Windows Virtual Desktop session host VMs](troubleshoot-set-up-issues.md#creating-windows-virtual-desktop-session-host-vms) section of [Tenant and host pool creation](troubleshoot-set-up-issues.md). If the problem is still unresolved, contact the [GitHub support team](https://github.com/contact). <br> <br> If the error occurs after accessing the template in GitHub, contact [Azure Support](https://azure.microsoft.com/support/create-ticket/).|
 | Session host pool Azure Virtual Network (VNET) and Express Route settings               | [Open an Azure support request](https://azure.microsoft.com/support/create-ticket/), then select the appropriate service (under the Networking category). |
 | Session host pool Virtual Machine (VM) creation when Azure Resource Manager templates provided with Windows Virtual Desktop aren't being used | [Open an Azure support request](https://azure.microsoft.com/support/create-ticket/), then select **Virtual Machine running Windows** for the service. <br> <br> For issues with the Azure Resource Manager templates that are provided with Windows Virtual Desktop, see Creating Windows Virtual Desktop tenant section of [Tenant and host pool creation](troubleshoot-set-up-issues.md). |
@@ -48,6 +49,8 @@ Use the following table to identify and resolve issues you may encounter when se
 | Responsiveness of remote applications or desktop                                      | If issues are tied to a specific application or product, contact the team responsible for that product. |
 | Licensing messages or errors                                                          | If issues are tied to a specific application or product, contact the team responsible for that product. |
 | Issues when using Windows Virtual Desktop tools on GitHub (Azure Resource Manager templates, diagnostics tool, management tool) | See [Azure Resource Manager Templates for Remote Desktop Services](https://github.com/Azure/RDS-Templates/blob/master/README.md) to report issues. |
+| Issues with third-party authentication methods | Verify that your third-party provider supports Windows Virtual Desktop scenarios and approach them regarding any known issues. |
+| Issues using Log Analytics for Windows Virtual Desktop | For issues with the diagnostics schema, [open an Azure support request](https://azure.microsoft.com/support/create-ticket/).<br><br>For queries, visualization, or other issues in Log Analytics, select the appropriate problem type under Log Analytics. |
 
 ## Next steps