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Copy file name to clipboardExpand all lines: articles/databox/data-box-deploy-export-picked-up.md
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ms.service: databox
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ms.subservice: pod
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ms.topic: tutorial
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ms.date: 10/21/2021
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ms.date: 10/26/2021
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ms.author: alkohli
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# Customer intent: As an IT admin, I need to be able to return Data Box to upload on-premises data from my server onto Azure.
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## Ship Data Box back
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Ensure that the data copy from the device is complete and **Prepare to ship** run is successful. Based on the region where you're shipping the device, the procedure is different.
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Ensure that the data copy from the device is complete and **Prepare to ship** run is successful.
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Based on the region where you're shipping the device, the procedure is different. In many countries/regions, you can use Microsoft managed shipping or self-managed shipping.
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### Microsoft managed shipping
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Follow the guidelines for the region you're shipping from if you're using Microsoft managed shipping.
**If you're shipping from Germany or Switzerland,** you can also use self-managed shipping.<!--Restor internal link after Self-Managed tab is converted to a subsection.-->
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**If you're shipping from Germany or Switzerland,** you can also [use self-managed shipping](#self-managed-shipping).
<!--Final note in Include is part of Data Box import shipping instructions but not in Data Box export shipping instructions. Verify whether it's applicable to both. If not, move the note to Data Box import.-->
Copy file name to clipboardExpand all lines: articles/databox/data-box-deploy-picked-up.md
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ms.service: databox
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ms.subservice: pod
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ms.topic: tutorial
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ms.date: 10/21/2021
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ms.date: 10/26/2021
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ms.author: alkohli
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ms.localizationpriority: high
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## Ship Data Box back
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Make sure the data copy to the device completed and the **Prepare to ship** run was successful. Based on the region where you're shipping the device, the procedure is different.
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Make sure the data copy to the device completed and the **Prepare to ship** run was successful.
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Based on the region where you're shipping the device, the procedure is different. In many countries/regions, you can use Microsoft managed shipping or self-managed shipping.
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### Microsoft managed shipping
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Copy file name to clipboardExpand all lines: articles/databox/data-box-disk-deploy-picked-up.md
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ms.service: databox
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ms.subservice: disk
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ms.topic: tutorial
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ms.date: 05/07/2021
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ms.date: 10/26/2021
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ms.author: alkohli
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ms.localizationpriority: high
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@@ -46,9 +46,13 @@ Before you begin, make sure you've completed the [Tutorial: Copy data to Azure D
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- We recommend that you pack disks using a well-secured bubbled wrap.
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- Make sure the fit is snug to reduce any movements within the box.
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The next steps are determined by where you are returning the device. The instructions are different for US/Canada, European Union (EU), Australia, or countries/regions in Asia.
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The next steps are determined by where you are returning the device. In many countries/regions, you can use [Microsoft managed shipping](#microsoft-managed-shipping)or [self-managed shipping](#self-managed-shipping).
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### [US or Canada](#tab/in-us-or-canada)
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### Microsoft managed shipping
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Follow the guidelines for the region you're shipping from if you're using Microsoft managed shipping.
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### [US & Canada](#tab/in-us-canada)
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Take the following steps if returning the device in US or Canada.
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- If the tracking number isn't quoted, UPS will require you to pay an additional charge during pickup.
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- Instead of scheduling the pickup, you can also drop off the Data Box Disk at the nearest drop-off location.
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### [Europe or UK](#tab/in-europe-or-uk)
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### [EU & UK](#tab/in-europe-uk)
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Take the following steps if returning the device in Europe or the UK.
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3. Hand over to the courier.
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### [South Africa](#tab/in-sa)
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Take the following steps if returning the device in South Africa.
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1. Attach the provided shipping label on the box. This label contains the tracking number. If the shipping label is missing, you can download a new one from **Overview > Download shipping label**.
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2. Seal the shipping box and ensure that the return shipping label is visible.
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3. Request a return code from Azure Data Box Operations. A return code is required for delivering the package back to the datacenter. Send email to [[email protected]](mailto:[email protected]). Note this code on the shipping label next to the return address so it is clearly visible.
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4. Book a pickup with DHL using one of the following methods:
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* Book a pickup online by going to [DHL Express South Africa, **Schedule a Pickup**](https://mydhl.express.dhl/za/en/schedule-pickup.html#/schedule-pickup#label-reference).
* Or drop off the package at the nearest DHL service point.
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5. If you come across any issues, email [[email protected]](mailto:[email protected]) with details of the issue(s), and put the waybill number in the Subject: line. You can also call +27(0)119213902.
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### [China](#tab/in-china)
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Take the following steps if returning the device in China.
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Take the following steps if returning the device in South Africa.
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1. Attach the provided shipping label on the box. This label contains the tracking number. If the shipping label is missing, you can download a new one from **Overview > Download shipping label**.
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2. Seal the shipping box and ensure that the return shipping label is visible.
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3. Request a return code from Azure Data Box Operations. A return code is required for delivering the package back to the datacenter. Send email to [[email protected]](mailto:[email protected]). Note this code on the shipping label next to the return address so it is clearly visible.
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4. Book a pickup with DHL using one of the following methods:
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* Book a pickup online by going to [DHL Express South Africa, **Schedule a Pickup**](https://mydhl.express.dhl/za/en/schedule-pickup.html#/schedule-pickup#label-reference).
* Or drop off the package at the nearest DHL service point.
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5. If you come across any issues, email [[email protected]](mailto:[email protected]) with details of the issue(s), and put the waybill number in the Subject: line. You can also call +27(0)119213902.
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### Self-managed shipping
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If you are using Data Box Disk in US Government, Japan, Singapore, Korea, United Kingdom, West Europe, Australia, South Africa, India, or Brazil, and have selected the self-managed shipping option during order creation, follow these instructions.
Copy file name to clipboardExpand all lines: includes/data-box-shipping-in-eu.md
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---
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Take the following steps if you're returning the device in Europe.
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1. Make sure that the device is powered off and cables are removed.
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2. Spool and securely place the power cord that was provided with device in the back of the device.
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3. Ensure that the shipping label is displayed on the E-ink display and schedule a pickup with your carrier. If the label is damaged or lost or not displayed on the E-ink display, contact Microsoft Support. If the Support suggests, then you can go to **Overview > Download shipping label** in the Azure portal. Download the shipping label and affix on the device.
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3. Ensure that the shipping label is displayed on the E-ink display and schedule a pickup with your carrier. If the label is damaged or lost or not displayed on the E-ink display, [contact Microsoft Support](..\articles\databox\data-box-disk-contact-microsoft-support.md). If Support suggests, then you can go to **Overview > Download shipping label** in the Azure portal. Download the shipping label and affix on the device.
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1.**If you're shipping from Germany or Switzerland,** the Azure datacenter requires advance notice of all device returns:
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1. Email Azure Data Box Operations, using the following template, to receive an Inbound ID. Send email to [[email protected]](mailto:[email protected]).
Take the following steps if you're returning the device in Korea.
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1. Note down the service request number (shown as *reference number* on the **Prepare to Ship** page of the Data Box local web UI).
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1. Make sure the device is powered off and any cables are removed. Spool and securely place the power cord provided with the device in the back compartment.
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1. Package the device using the original box that was used for shipping. Ensure that the return consignment note is included.
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1. To schedule a pickup, call *Quantium Solutions International* hotline at 070-8231-1418 during office hours (10 AM to 5 PM, Monday to Friday). Quote *Microsoft Azure pickup* and the service request number to arrange for a collection.
Subject: Microsoft Azure Pickup | Service Request Number: <ReferenceNumber>
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Body:
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* Service Request Number (reference number): <ReferenceNumber>
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* Requested pickup date: yyyy/mm/dd;time:HH MM
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* <If the consignment note is missing, note that here along with the sender and receiver information. If the consignment note was included, please delete this section.>
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```
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1. If you come across any issues or are asked to pay additional fees when scheduling a pickup, email Azure Data Box Operations at [[email protected]](mailto:[email protected]) for assistance. Please provide the order name and the issue encountered in the **Subject** line.
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Once the device is picked up and scanned by the carrier, the order status in the Azure portal is updated to **Picked up**, and a tracking ID is displayed.
Take the following steps if you're returning the device in UK.
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1. Make sure that the device is powered off and cables are removed.
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2. Spool and securely place the power cord that was provided with device in the back of the device.
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3. Ensure that the shipping label is displayed on the E-ink display and schedule a pickup with your carrier. If the label is damaged or lost or not displayed on the E-ink display, [contact Microsoft Support](..\articles\databox\data-box-disk-contact-microsoft-support.md). If Support suggests, then you can go to **Overview > Download shipping label** in the Azure portal. Download the shipping label and affix on the device.
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1. Check the shipping label to see which datacenter the device was shipped from: Cardiff or London. The London datacenter requires advance notice of all device returns.
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If the device was shipped from London, do the following steps:
Subject: Request for Azure Data Box Inbound ID: <orderName>
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Body:
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I am ready to return an Azure Data Box and would like to request an Inbound ID for the following order:
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Order Name: <orderName>
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Return Tracking Number: <returnTracking#>
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```
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1. Write down the Inbound ID number provided by Azure Data Box Operations, and paste it onto the unit, where it is clearly visible, near the return label.
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1. Schedule a pickup with UPS if returning the device. To schedule a pickup:
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* Call the local UPS (country/region-specific toll free number).
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* In your call, quote the reverse shipment tracking number as shown in the E-ink display or your printed label. If you don't quote the tracking number, UPS will require an additional charge during pickup.
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* If any issues come up while you're scheduling a pickup, or you're asked to pay additional fees, contact Azure Data Box Operations. Send email to [[email protected]](mailto:[email protected]).
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Instead of scheduling the pickup, you can also drop off the Data Box at the nearest drop-off location.
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Once the Data Box is picked up and scanned by your carrier, the order status in the portal updates to **Picked up**. A tracking ID is also displayed.
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