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Merge pull request #189872 from Rainier-MSFT/patch-132
Consistency updates
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articles/active-directory/manage-apps/f5-big-ip-oracle-jde-easy-button.md

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@@ -276,7 +276,7 @@ The **Application Pool tab** details the services behind a BIG-IP, represented a
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2. Choose the **Load Balancing Method** as *Round Robin*
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3. Update the **Pool Servers**. Select an existing node or specify an IP and port for the servers hosting the Oracle JDE application.
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3. For **Pool Servers** select an existing node or specify an IP and port for the servers hosting the Oracle JDE application.
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![Screenshot for Application pool](./media/f5-big-ip-easy-button-ldap/application-pool.png)
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## Troubleshooting
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There can be many factors leading to failure to access a published application. BIG-IP logging can help quickly isolate all sorts of issues with connectivity, policy violations, or misconfigured variable mappings.
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Start troubleshooting by increasing the log verbosity level.
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Failure to access a SHA protected application can be due to any number of factors. BIG-IP logging can help quickly isolate all sorts of issues with connectivity, SSO, policy violations, or misconfigured variable mappings. Start troubleshooting by increasing the log verbosity level.
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1. Navigate to **Access Policy > Overview > Event Logs > Settings**
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2. Select the row for your published application then **Edit > Access System Logs**
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3. Select **Debug** from the SSO list then **OK**
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Reproduce your issue, then inspect the logs, but remember to switch this back when finished as verbose mode generates lots of data. If you see a BIG-IP branded error immediately after successful Azure AD pre-authentication, it’s possible the issue relates to SSO from Azure AD to the BIG-IP.
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Reproduce your issue, then inspect the logs, but remember to switch this back when finished as verbose mode generates lots of data.
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If you see a BIG-IP branded error immediately after successful Azure AD pre-authentication, it’s possible the issue relates to SSO from Azure AD to the BIG-IP.
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1. Navigate to **Access > Overview > Access reports**
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2. Run the report for the last hour to see logs provide any clues. The **View session** variables link for your session will also help understand if the APM is receiving the expected claims from Azure AD
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2. Run the report for the last hour to see if the logs provide any clues. The **View session** variables link for your session will also help understand if the APM is receiving the expected claims from Azure AD
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If you don’t see a BIG-IP error page, then the issue is probably more related to the backend request or SSO from the BIG-IP to the application.
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1. In which case you should head to **Access Policy > Overview > Active Sessions** and select the link for your active session
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1. In which case head to **Access Policy > Overview > Active Sessions** and select the link for your active session
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2. The **View Variables** link in this location may also help root cause SSO issues, particularly if the BIG-IP APM fails to obtain the right attributes
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2. The **View Variables** link in this location may also help root cause SSO issues, particularly if the BIG-IP APM fails to obtain the right attributes from Azure AD or another source
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See [BIG-IP APM variable assign examples](https://devcentral.f5.com/s/articles/apm-variable-assign-examples-1107) and [F5 BIG-IP session variables reference](https://techdocs.f5.com/en-us/bigip-15-0-0/big-ip-access-policy-manager-visual-policy-editor/session-variables.html) for more info.

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