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Merge pull request #293179 from AbhishekMallick01/Jan-17-2025-EEE
Addressed EEE doc ask #29871890
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articles/backup/backup-azure-vms-troubleshoot.md

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@@ -3,7 +3,7 @@ title: Troubleshoot backup errors with Azure VMs
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description: In this article, learn how to troubleshoot errors encountered with backup and restore of Azure virtual machines.
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ms.reviewer: srinathv
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ms.topic: troubleshooting
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ms.date: 10/21/2024
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ms.date: 01/21/2025
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ms.service: azure-backup
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author: jyothisuri
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ms.author: jsuri
@@ -354,7 +354,8 @@ Error code: ExtensionVCRedistInstallationFailure <br/> Error message: The snapsh
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Error code: UserErrorRequestDisallowedByPolicy <BR> Error message: An invalid policy is configured on the VM which is preventing Snapshot operation.
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If you have an Azure Policy that [governs tags within your environment](../governance/policy/tutorials/govern-tags.md), either consider changing the policy from a [Deny effect](../governance/policy/concepts/effects.md#deny) to a [Modify effect](../governance/policy/concepts/effects.md#modify), or create the resource group manually according to the [naming schema required by Azure Backup](./backup-during-vm-creation.md#azure-backup-resource-group-for-virtual-machines).
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If you have an Azure Policy that [governs tags within your environment](../governance/policy/tutorials/govern-tags.md), either consider changing the policy from a [Deny effect](/azure/governance/policy/concepts/effect-deny) to a [Modify effect](/azure/governance/policy/concepts/effect-modify), or create the resource group manually according to the [naming schema required by Azure Backup](./backup-during-vm-creation.md#azure-backup-resource-group-for-virtual-machines).
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### UserErrorUnableToOpenMount
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* Ensure you are not restoring to the same source, [Learn more](./backup-azure-restore-files-from-vm.md#step-2-ensure-the-machine-meets-the-requirements-before-executing-the-script).
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### Folder is missing when a Linux VM is recovered as a new VM
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This issue can occur if disks are mounted to a directory using the device name (e.g., /dev/sdc1) instead of UUID. When the VM reboots or when it is recovered as a new VM, the device names are assigned in a random order. To ensure that the right drive is mounted to your directory, always mount drives using UUID obtained from the `blkid` utility. [Learn more](/azure/virtual-machines/linux/attach-disk-portal).
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This issue can occur if disks are mounted to a directory using the device name (e.g., /dev/sdc1) instead of UUID. When the VM reboots or when it is recovered as a new VM, the device names are assigned in a random order. To ensure that the right drive is mounted to your directory, always mount drives using UUID obtained from the `blkid` utility. [Learn more](/azure/virtual-machines/linux/attach-disk-portal#mount-the-disk).
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### UserErrorInstantRpNotFound - Restore failed because the Snapshot of the VM was not found
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