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Copy file name to clipboardExpand all lines: articles/virtual-machines/troubleshooting/troubleshoot-directory-service-initialization-failure.md
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## Solution
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### Process Overview:
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### Process overview:
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1. Create and Access a Repair VM.
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1. Free space on disk.
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> [!NOTE]
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> When encountering this error, the Guest OS isn't operational. You will be troubleshooting in offline mode to resolve the issue.
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### Create and Access a Repair VM
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### Create and access a repair VM
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1. Use [steps 1-3 of the VM Repair Commands](https://docs.microsoft.com/azure/virtual-machines/troubleshooting/repair-windows-vm-using-azure-virtual-machine-repair-commands#repair-process-example) to prepare a Repair VM.
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1. Using Remote Desktop Connection connect to the Repair VM.
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### Free Up Space on Disk
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### Free up space on disk
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As the disk is now attached to a repair VM, verify that the disk holding the Active Directory internal database has enough space to perform correctly.
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If there's enough space on the disk, continue to the next task.
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### Check that the Drive containing the Active Directory database is attached
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### Check that the drive containing the Active Directory database is attached
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1. Open an elevated CMD instance and run the following commands:
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### Recommended: Before you rebuild the VM, enable serial console and memory dump collection
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### Recommended: before you rebuild the VM, enable serial console and memory dump collection
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To enable memory dump collection and Serial Console, run the following script by opening an elevated command prompt session (Run as administrator), and run the following commands.
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To change the location, replace `%SystemRoot%` with the drive letter (such as, `F:`) of the data disk in the following commands.
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#### The following configuration is suggested to enable OS Dump:
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#### The following configuration is suggested to enable OS dump:
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**Load Broken OS Disk**:
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1. Use [step 5 of the VM Repair Commands](https://docs.microsoft.com/azure/virtual-machines/troubleshooting/repair-windows-vm-using-azure-virtual-machine-repair-commands#repair-process-example) to reassemble the VM.
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### Reconfigure the Storage Area Network Policy
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### Reconfigure the Storage Area Network policy
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1. When booting in DSRM mode, the only user available to log in is the recovery administrator, which was used when the VM was promoted to a domain controller. All other users will show an authentication error.
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