Merge pull request #105097 from rothja/sqldwquotaincrease

Improving SQL DW support article for quotas

Author: megvanhuygen

articles/sql-data-warehouse/media/sql-data-warehouse-get-started-create-support-ticket/help-plus-support.png

@@ -1,54 +1,106 @@
 ---
-title: How to create a support ticket 
-description: How to create a support ticket in Azure Synapse Analytics.
+title: Request quota increases and get support
+description: How to create a support request in the Azure portal for Azure Synapse Analytics. Request quota increases or get problem resolution support.
 services: sql-data-warehouse
-author: kevinvngo
-manager: craigg
 ms.service: sql-data-warehouse
 ms.topic: conceptual
 ms.subservice: manage
-ms.date: 04/17/2018
+ms.date: 03/10/2020
+author: kevinvngo
 ms.author: kevin
 ms.reviewer: igorstan
 ms.custom: seo-lt-2019, azure-synapse
 ---
 
-# How to create a support ticket for Azure Synapse Analytics
-If you're having any issues with Azure Synapse Analytics, create a support ticket so the engineering support team can assist you.
+# Request quota increases and get support for Azure Synapse Analytics
+
+This article describes how to submit a support ticket in the Azure portal for Azure Synapse Analytics. This process enables you to request a quota increase or to submit a technical support request for the engineering support team.
 
 ## Create a support ticket
-1. Open the [Azure portal](https://portal.azure.com/).
-1. On the Home screen, click the **Help + support** tab.
-   
-    ![Help + support](./media/sql-data-warehouse-get-started-create-support-ticket/main-page.png)
+
+Use the following steps to create a new support request from the Azure portal for Azure Synapse Analytics.
+
+1. On  the [Azure portal](https://portal.azure.com) menu, select **Help + support**.
+
+   ![The Help + support link](./media/sql-data-warehouse-get-started-create-support-ticket/help-plus-support.png)
+
+
+1. In **Help + support**, select **New support request**.
+
+    ![Create a new support request](./media/sql-data-warehouse-get-started-create-support-ticket/new-support-request.png)
 
 1. Review your [Azure support plan](https://azure.microsoft.com/support/plans/?WT.mc_id=Support_Plan_510979/).
-   
+
    * **Billing, quota, and subscription management** support are available at all support levels.
    * **Break-fix** support is provided through [Developer](https://azure.microsoft.com/support/plans/developer/), [Standard](https://azure.microsoft.com/support/plans/standard/), [Professional Direct](https://azure.microsoft.com/support/plans/prodirect/), or [Premier](https://azure.microsoft.com/support/plans/premier/) support. Break-fix issues are problems experienced by customers while using Azure where there is a reasonable expectation that Microsoft caused the problem.
-   * **Developer mentoring** and **advisory services** are available at the [Professional Direct](https://azure.microsoft.com/support/plans/prodirect/) and [Premier](https://azure.microsoft.com/support/plans/premier/) support levels. 
-     
-     If you have a Premier support plan, you can also report SQL Data Warehouse related issues on the [Microsoft Premier online portal](https://premier.microsoft.com/). See [Azure support plans](https://azure.microsoft.com/support/plans/?WT.mc_id=Support_Plan_510979/) to learn more about the various support plans, including scope, response times, pricing, etc.  For frequently asked questions about Azure support, see [Azure support FAQs](https://azure.microsoft.com/support/faq/).
-1. On the **Help + Support** page, select **New support request**. Select an issue type from the drop down menu. Then continue to fill out the information in the **Basics** tab. Enter a **Summary** of your problem and then select a **Problem type** from the menu and select save.
+   * **Developer mentoring** and **advisory services** are available at the [Professional Direct](https://azure.microsoft.com/support/plans/prodirect/) and [Premier](https://azure.microsoft.com/support/plans/premier/) support levels.
 
-    ![Help + support](./media/sql-data-warehouse-get-started-create-support-ticket/issue-type.png)
+   If you have a Premier support plan, you can also report Azure Synapse Analytics issues on the [Microsoft Premier online portal](https://premier.microsoft.com/). See [Azure support plans](https://azure.microsoft.com/support/plans/?WT.mc_id=Support_Plan_510979/) to learn more about the various support plans, including scope, response times, pricing, etc.  For frequently asked questions about Azure support, see [Azure support FAQs](https://azure.microsoft.com/support/faq/).
+
+1. For **Issue type**, select the appropriate issue type. For break-fix problems, select **Technical**. For quota increase requests, select **Service and subscription limits (quotas)**.
+
+   ![Select an issue type](./media/sql-data-warehouse-get-started-create-support-ticket/select-quota-issue-type.png)  
 
    > [!NOTE]
-   > By default, each SQL server (for example, myserver.database.windows.net) has a **DTU Quota** of 45,000. This quota is simply a safety limit. You can increase your quota by creating a support ticket and selecting *Quota* as the request type. To calculate your DTU needs, multiply 7.5 by the total [DWU](sql-data-warehouse-overview-what-is.md) needed. For example, you would like to host two DW6000s on one SQL server, then you should request a DTU quota of 90,000.  You can view your current DTU consumption from the SQL server blade in the portal. Both paused and unpaused databases count toward the DTU quota. 
-   > 
+   > This remainder of this article focusses on quota-increase requests. But you can also select **Technical** here for problem-resolution support requests. If you select **Technical**, you are asked to provide a summary and then identify a problem type by selecting **Select problem type**. You may see solutions to help resolve your issue. If the solutions presented do not resolve your issue, select **Next:Details** and complete the form to submit the support ticket.
+
+1. For quota increase requests, select **Azure Synapse Analytics** for the **Quota type**. Then select **Next: Solutions >>**.
+
+   ![Select a quota type](./media/sql-data-warehouse-get-started-create-support-ticket/select-quota-type.png)
+
+1. In the **Details** window, select **Provide details** to enter additional information.
+
+   ![The "Provide details" link](./media/sql-data-warehouse-get-started-create-support-ticket/provide-details-link.png)
+
+## Quota request types
+
+Clicking **Provide details** displays the **Quota details** window that allows you to add additional information. The following sections describe the different quota requests available for Azure Synapse Analytics.
+
+### Data Warehouse Units (DWUs) per server
 
-1. You may see solutions to help resolve your issue. If the solutions presented do not resolve your issue, select **Next:Details**. Submit the details of your issue and your contact information. Select **Next:Review + create**
-![Details](./media/sql-data-warehouse-get-started-create-support-ticket/details.png)
+Use the following steps to request an increase in the DWUs per server.
 
-    
-1. Review your information and select **Create** at the bottom of the form to submit the support request.
+1. Select the **Data Warehouse Units (DTUs) per server** quota type.
+
+1. In the **Resource** list, select the resource to target.
+
+1. In the **Request quota** field, enter the new DWU limit that you are requesting.
+
+   ![DWU quota details](./media/sql-data-warehouse-get-started-create-support-ticket/quota-details-dwus.png)
+
+### Servers per subscription
+
+Use the following steps to request an increase in the number of servers per subscription.
+
+1. Select the **Servers per subscription** quota type.
+
+1. In the **Location** list, select the Azure region to use. The quota is per subscription in each region.
+
+1. In the **New quota** field, enter your request for the maximum number of servers in that region.
+
+   ![Servers quota details](./media/sql-data-warehouse-get-started-create-support-ticket/quota-details-servers.png)
+
+### Enable subscription access to a region
+
+Some offer types are not available in every region. You may see an error such as the following:
+
+`This location is not available for subscription`
+
+If your subscription needs access in a particular region, please use the **Other quota request** option to request access. In your request, specify the offering and SKU details that you want to enable for the region. To explore the offering and SKU options, see [Azure Synapse Analytics pricing](https://azure.microsoft.com/pricing/details/synapse-analytics/).
+
+![Other quota details](./media/sql-data-warehouse-get-started-create-support-ticket/quota-details-whitelisting.png)
+
+## Submit your request
+
+The final step is to fill in the remaining details of your SQL Database support request. Then select **Next: Review + create>>**, and after reviewing the request details, click **Create** to submit the request.
 
 ## Monitor a support ticket
+
 After you've submitted the support request, the Azure support team will contact you. To check your request status and details, click **All support requests** on the dashboard.
 
 ![Check status](./media/sql-data-warehouse-get-started-create-support-ticket/monitor-ticket.png)
 
 ## Other resources
-You can also connect with the SQL Data Warehouse community on [Stack Overflow](https://stackoverflow.com/questions/tagged/azure-sqldw/) or through the [Azure SQL Data Warehouse MSDN forum](https://social.msdn.microsoft.com/Forums/home?forum=AzureSQLDataWarehouse/).
 
- 
+You can also connect with the Azure Synapse Analytics community on [Stack Overflow](https://stackoverflow.com/questions/tagged/azure-synapse+or+azure-sql-data-warehouse) or through the [Azure SQL Data Warehouse MSDN forum](https://social.msdn.microsoft.com/Forums/home?forum=AzureSQLDataWarehouse/).
+