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Copy file name to clipboardExpand all lines: articles/cost-management-billing/manage/ea-portal-agreements.md
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@@ -3,7 +3,7 @@ title: Azure EA agreements and amendments
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description: This article explains how Azure EA agreements and amendments affect your Azure EA portal use.
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author: bandersmsft
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ms.author: banders
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ms.date: 03/04/2020
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ms.date: 04/01/2020
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ms.topic: conceptual
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ms.service: cost-management-billing
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ms.reviewer: boalcsva
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**Step Two: Review and validate**
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Review the markup price in the _Usage Summary_ for the commitment term in the customer view. The Microsoft price will still be available in the partner view. The views can be toggled using the partner markup “people” toggle at the top right.
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Review the markup price in the _Usage Summary_ for the commitment term in the customer view. The Microsoft price will still be available in the partner view. The views can be toggled using the partner markup "people" toggle at the top right.
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1. Review the prices in the price sheet.
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1. Changes can be made before publishing by selecting **Edit** on _View Usage Summary > Customer View_ tab.
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If you have ordered a CPP SKU, it is for a specific type of machine in a specific data center. As this feature stands today we do not provide a list of all of the CPP purchases a customer has made so there is no list of awaiting credits; however, when you do configure the purchased machine types in the data center where they were purchased, you will see the monthly allocation in the Usage Summary report on the EA Portal.
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The pre-purchased amount will show up as a credit in the “Included Units” column and usage against it will result in no usage charges until the “Included Units” are consumed. Once they are consumed, additional usage will be at the negotiated rates in the normal EA customer price sheet.
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The pre-purchased amount will show up as a credit in the "Included Units" column and usage against it will result in no usage charges until the "Included Units" are consumed. Once they are consumed, additional usage will be at the negotiated rates in the normal EA customer price sheet.
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The way the credits are purchased are based on number of machines of a class per month. For example: if you purchased 70 A2 VMs per year in US East 2, you would not quite see that in the EA portal in the same way you purchased it.
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Monthly machines are calculated as running 744 hours per month. Converting that to hours would be 70 times 744 or 52,080 purchased hours of A2 VMs per month. Since in the EA Portal Usage Summary A2 VMs are reported in 100-Hours increments what you would see is a credit of 520.8 (52,080/100) “Included Units” per month and you would see the consumed units so far in the month. The usage charges should show as zero until the monthly consumed units exceed the monthly included units.
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Monthly machines are calculated as running 744 hours per month. Converting that to hours would be 70 times 744 or 52,080 purchased hours of A2 VMs per month. Since in the EA Portal Usage Summary A2 VMs are reported in 100-Hours increments what you would see is a credit of 520.8 (52,080/100) "Included Units" per month and you would see the consumed units so far in the month. The usage charges should show as zero until the monthly consumed units exceed the monthly included units.
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Different machine types use different units of measure so for example D3 and D4 VMs use a 10-Hours unit of measure in our Usage Summary report so a purchase of 70 of those would show up a 5208 included units per month (52,080/10).
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In general, the formula below will provide you the number of VMs purchased based on their units of measurement:
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<center><b> (“Included Quantity” * “Units of Measure”) / 744 </b></center>
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<center><b> ("Included Quantity" * "Units of Measure") / 744 </b></center>
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## Plan SKUs
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1. Click **Reports** on the left navigation.
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1. Click the **Price Sheet** tab.
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1. Click the 'Download' icon in the top-right corner.
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1. Find the corresponding Plan SKU part numbers with filter on column “Included Quantity” and select values greater than “0”.
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1. Find the corresponding Plan SKU part numbers with filter on column "Included Quantity" and select values greater than "0".
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### Provision the plan SKUs
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1. Provide a name you would like to use to identify this account in reporting.
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1. Click **Add**.
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1. You can add an additional account by selecting the **+ Add an Account** option again, or return to the homepage by selecting the **Admin** button.
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1. If you click to view the Account page, the newly added account will appear in a "Pending" status. It will change to “Active” status after the Account Owner has logged on to EA portal for the first time.
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1. If you click to view the Account page, the newly added account will appear in a "Pending" status. It will change to "Active" status after the Account Owner has logged on to EA portal for the first time.
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### Existing/New account owners to create new subscriptions
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**Step Two: Update subscription name**
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All new subscriptions will be added with the default “Microsoft Azure Enterprise” subscription name. It's important to update the subscription name to differentiate it from the other subscriptions within your Enterprise Enrollment and ensure that it's recognizable on reports at the enterprise level.
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All new subscriptions will be added with the default "Microsoft Azure Enterprise" subscription name. It's important to update the subscription name to differentiate it from the other subscriptions within your Enterprise Enrollment and ensure that it's recognizable on reports at the enterprise level.
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Click **Subscriptions**, click on the subscription you created, and then click **Edit Subscription Details.**
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**Account owner showing in pending status**
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When new Account Owners (AO) are added to the enrollment for the first time, they'll always show as “pending” under status. Upon receiving the activation welcome email, the AO can sign in to activate their account. This activation will update their account status from “pending” to “active”.
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When new Account Owners (AO) are added to the enrollment for the first time, they'll always show as "pending" under status. Upon receiving the activation welcome email, the AO can sign in to activate their account. This activation will update their account status from "pending" to "active".
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**Usages being charged after Plan SKUs are purchased**
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This scenario occurs when the customer has deployed services under the wrong enrollment number or selected the wrong services.
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To validate if you're deploying under the right enrollment, you can check your included units information via the price sheet. Please sign in as an Enterprise Administrator and click on **Reports** on the left navigation and select **Price Sheet** tab. Click the Download icon in the top-right corner and find the corresponding Plan SKU part numbers with filter on column “Included Quantity” and select values greater than “0”.
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To validate if you're deploying under the right enrollment, you can check your included units information via the price sheet. Please sign in as an Enterprise Administrator and click on **Reports** on the left navigation and select **Price Sheet** tab. Click the Download icon in the top-right corner and find the corresponding Plan SKU part numbers with filter on column "Included Quantity" and select values greater than "0".
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Ensure that your OMS plan is showing on the price sheet under included units. If there are no included units for OMS plan on your enrollment, your OMS plan may be under another enrollment. Please contact Azure Enterprise Portal Support at [https://aka.ms/AzureEntSupport](https://aka.ms/AzureEntSupport).
Copy file name to clipboardExpand all lines: articles/cost-management-billing/manage/ea-portal-get-started.md
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@@ -3,7 +3,7 @@ title: Get started with the Azure Enterprise portal
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description: This article explains how Azure Enterprise Agreement (Azure EA) customers use the Azure Enterprise portal.
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author: bandersmsft
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ms.author: banders
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ms.date: 03/03/2020
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ms.date: 04/01/2020
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ms.topic: conceptual
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ms.service: cost-management-billing
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ms.reviewer: boalcsva
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To activate your service, the initial enterprise administrator opens the [Azure Enterprise portal](https://ea.azure.com) and signs in using the email address from the invitation email.
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If you’ve been set up as the enterprise administrator, you don’t need to receive the activation email. Go to [Azure Enterprise portal](https://ea.azure.com) and sign in with your work, school, or Microsoft account email address and password.
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If you've been set up as the enterprise administrator, you don't need to receive the activation email. Go to [Azure Enterprise portal](https://ea.azure.com) and sign in with your work, school, or Microsoft account email address and password.
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If you have more than one enrollment, choose one to activate. By default, only active enrollments are shown. To view enrollment history, clear the **Active** option in the top right of the Azure Enterprise portal.
Copy file name to clipboardExpand all lines: articles/cost-management-billing/manage/ea-portal-troubleshoot.md
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@@ -3,7 +3,7 @@ title: Troubleshoot Azure EA portal access
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description: This article describes some common issues that can occur with an Azure Enterprise Agreement (EA) in the Azure EA portal.
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author: bandersmsft
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ms.author: banders
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ms.date: 03/03/2020
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ms.date: 04/01/2020
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ms.topic: conceptual
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ms.service: cost-management-billing
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ms.reviewer: boalcsva
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### My enrollment is showing in pending status. How do I activate my enrollment?
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Enrollments will be in pending status if the initial EA administrator has not logged on to the enrollment before. If you are the EA administrator, please sign in to the Azure EA portal. On the landing page with all your enrollment numbers, you may not see your pending enrollment. Please uncheck the “active” box on the top-right corner of your EA portal, this action would display the pending enrollment. Please click on the enrollment to access the information and once you have reached the Manage page of the enrollment, the status will be updated from Pending to Active.
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Enrollments will be in pending status if the initial EA administrator has not logged on to the enrollment before. If you are the EA administrator, please sign in to the Azure EA portal. On the landing page with all your enrollment numbers, you may not see your pending enrollment. Please uncheck the "active" box on the top-right corner of your EA portal, this action would display the pending enrollment. Please click on the enrollment to access the information and once you have reached the Manage page of the enrollment, the status will be updated from Pending to Active.
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### Why is my account stuck in pending status?
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When new Account Owners (AO) are added to the enrollment for the first time, they will always show as “pending” under status. Upon receiving the activation welcome email, AO can sign in to activate their account. Signing in will update the account status from “pending” to “active”.
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When new Account Owners (AO) are added to the enrollment for the first time, they will always show as "pending" under status. Upon receiving the activation welcome email, AO can sign in to activate their account. Signing in will update the account status from "pending" to "active".
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### I received an error when signing in to Azure EA portal
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1. Determine if your access to Azure EA portal is added as a work or school account or Microsoft Live ID. If you are using your work account, please enter your work email and work password. If you are using Microsoft Live ID, please enter your Live ID email and Microsoft Live ID password. If you have forgotten your Microsoft Live ID password, please have it reset at [https://account.live.com/password/reset](https://account.live.com/password/reset).
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1. It is recommended that you use a private browser to sign in so that no cookies or cache from previous/existing sessions are retained. Clear cache, and use private browsing mode/incognito window to open [https://ea.azure.com](https://ea.azure.com).
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1. If you are getting an Invalid User error when using a Microsoft account, it may be because you have multiple Microsoft accounts and the one that you are trying to sign in with is not the primary alias. To check the primary alias, go to account.live.com:
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- Go to “Your Info" > "Manage your sign-in email or phone number".
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- Go to "Your Info" > "Manage your sign-in email or phone number".
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- Follow the prompt on the screen to verify alternate email address and obtain a code to access sensitive information.
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- Enter the security code.
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- If you prefer to set up two-step authentication later, select “Set it up later”.
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- If you prefer to set up two-step authentication later, select "Set it up later".
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- You will land on the "Manage your account aliases" page where you will see the account aliases that you have. Double check that the primary alias is the one that you are using to log into Azure EA portal. If it is not, you can either make it your primary alias, or you will use the primary alias for EA portal instead.
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If the above troubleshooting steps failed, please submit a request at [https://aka.ms/AzureEntSupport](https://aka.ms/AzureEntSupport) with information such as:
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**Microsoft account:** Accounts that have been associate to Live ID on [https://signup.live.com](https://signup.live.com).
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**Work/School account:** Only available to companies that have set up active directory with Federation to the Cloud and all accounts are on a single tenant. Users can be added with work/school authorization type if the company’s internal active directory is federated to the cloud.
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**Work/School account:** Only available to companies that have set up active directory with Federation to the Cloud and all accounts are on a single tenant. Users can be added with work/school authorization type if the company's internal active directory is federated to the cloud.
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From September 2016, Microsoft no longer allows work or school email addressed to be registered as Microsoft accounts. For more details, reference the following materials: [https://blogs.technet.microsoft.com/enterprisemobility/2016/09/15/cleaning-up-the-azure-ad-and-microsoft-account-overlap/](https://blogs.technet.microsoft.com/enterprisemobility/2016/09/15/cleaning-up-the-azure-ad-and-microsoft-account-overlap/).
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If you have forgotten your Microsoft Live ID password, please have it reset at [https://account.live.com/password/reset](https://account.live.com/password/reset).
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If you have forgotten your work password, please contact your company’s IT administrator.
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If you have forgotten your work password, please contact your company's IT administrator.
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### I have a valid work or school account but I can't add it to the EA Portal
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If you have a work or school account under a different tenant, please change the authorization level under enrollment details page to “Work or School Account Cross Tenant” and you will be able to add the account.
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If you have a work or school account under a different tenant, please change the authorization level under enrollment details page to "Work or School Account Cross Tenant" and you will be able to add the account.
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