You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
description: In this article, learn how to troubleshoot errors encountered with backup and restore of Azure virtual machines.
4
4
ms.reviewer: srinathv
5
5
ms.topic: troubleshooting
6
-
ms.date: 06/02/2021
6
+
ms.date: 05/13/2022
7
7
---
8
8
9
9
# Troubleshooting backup failures on Azure virtual machines
@@ -23,12 +23,12 @@ This section covers backup operation failure of Azure Virtual machine.
23
23
* Verify that the VM has internet connectivity.
24
24
* Make sure another backup service isn't running.
25
25
* From `Services.msc`, ensure the **Windows Azure Guest Agent** service is **Running**. If the **Windows Azure Guest Agent** service is missing, install it from [Back up Azure VMs in a Recovery Services vault](./backup-azure-arm-vms-prepare.md#install-the-vm-agent).
26
-
* The **Event log** may show backup failures that are from other backup products, for example, Windows Server backup, and aren't due to Azure Backup. Use the following steps to determine whether the issue is with Azure Backup:
26
+
* The **Event log** may show backup failures that are from other backup products, for example, Windows Server backuparen't happening due to Azure Backup. Use the following steps to determine whether the issue is with Azure Backup:
27
27
* If there's an error with the entry **Backup** in the event source or message, check whether Azure IaaS VM Backup backups were successful, and whether a Restore Point was created with the desired snapshot type.
28
28
* If Azure Backup is working, then the issue is likely with another backup solution.
29
29
* Here is an example of an Event Viewer error 517 where Azure Backup was working fine but "Windows Server Backup" was failing:
30
30

31
-
* If Azure Backup is failing, then look for the corresponding Error Code in the section Common VM backup errors in this article.
31
+
* If Azure Backup is failing, then look for the corresponding error code in the section Common VM backup errors in this article.
32
32
* If you see Azure Backup option greyed out on an Azure VM, hover over the disabled menu to find the reason. The reasons could be "Not available with EphemeralDisk" or "Not available with Ultra Disk".
33
33

0 commit comments