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articles/iot-edge/support.md

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This article explains what operating system platforms, IoT Edge runtimes, container engines, and components are supported by IoT Edge whether generally available or in preview.
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## Get support
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If you experience problems while using the Azure IoT Edge service, there are several ways to seek support. Try one of the following channels for support:
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**Reporting bugs** - Most development that goes into the Azure IoT Edge product happens in the IoT Edge open-source project. Bugs can be reported on the [issues page](https://github.com/azure/iotedge/issues) of the project. Bugs related to Azure IoT Edge for Linux on Windows can be reported on the [iotedge-eflow issues page](https://github.com/azure/iotedge-eflow/issues). Fixes rapidly make their way from the projects in to product updates.
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**Microsoft Customer Support team** - Users who have a [support plan](https://azure.microsoft.com/support/plans/) can engage the Microsoft Customer Support team by creating a support ticket directly from the [Azure portal](https://portal.azure.com/signin/index/?feature.settingsportalinstance=mpac).
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**Feature requests** - The Azure IoT Edge product tracks feature requests via the product's [User Voice page](https://feedback.azure.com/d365community/forum/0e2fff5d-f524-ec11-b6e6-000d3a4f0da0).
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## Container engines
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Azure IoT Edge modules are implemented as containers, so IoT Edge needs a container engine to launch them. Microsoft provides a container engine, moby-engine, to fulfill this requirement. This container engine is based on the Moby open-source project. Docker CE and Docker EE are other popular container engines. They're also based on the Moby open-source project and are compatible with Azure IoT Edge. Microsoft provides best effort support for systems using those container engines; however, Microsoft can't ship fixes for issues in them. For this reason, Microsoft recommends using moby-engine on production systems.

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