Separate UK from EU in both DB articles

Author: v-dalc

articles/databox/data-box-deploy-export-picked-up.md

@@ -43,17 +43,25 @@ The next steps are determined by where you are returning the device.
 
 Ensure that the data copy from the device is complete and **Prepare to ship** run is successful.
 
-Based on the region where you're shipping the device, the procedure is different.
+Based on the region where you're shipping the device, the procedure is different. In many countries/regions, you can use Microsoft managed shipping or self-managed shipping.
+
+### Microsoft managed shipping
+
+Follow the guidelines for the region you're shipping from if you're using Microsoft managed shipping.
 
 ## [US & Canada](#tab/in-us-canada)
 
 [!INCLUDE [data-box-shipping-in-us-canada](../../includes/data-box-shipping-in-us-canada.md)]
 
-## [Europe](#tab/in-eu)
+## [EU](#tab/in-eu)
 
 [!INCLUDE [data-box-shipping-in-eu](../../includes/data-box-shipping-in-eu.md)]
 
- **If you're shipping from Germany or Switzerland,** you can also use self-managed shipping.<!--Restor internal link after Self-Managed tab is converted to a subsection.-->
+**If you're shipping from Germany or Switzerland,** you can also [use self-managed shipping](#self-managed-shipping).
+
+## [UK](#tab/in-uk)
+
+[!INCLUDE [data-box-shipping-in-uk](../../includes/data-box-shipping-in-uk.md)]
 
 ## [Australia](#tab/in-australia)
 
@@ -83,12 +91,10 @@ Based on the region where you're shipping the device, the procedure is different
 
 [!INCLUDE [data-box-shipping-in-uae](../../includes/data-box-shipping-in-uae.md)]
 
-## [Self-Managed](#tab/in-selfmanaged)
+### Self-managed shipping
 
 [!INCLUDE [data-box-shipping-self-managed](../../includes/data-box-shipping-self-managed.md)]
 
-<!--Final note in Include is part of Data Box import shipping instructions but not in Data Box export shipping instructions. Verify whether it's applicable to both. If not, move the note to Data Box import.-->
-
 ---
 
 ## Erasure of data from Data Box

articles/databox/data-box-deploy-picked-up.md

@@ -83,12 +83,16 @@ Follow the guidelines for the region you're shipping from if you're using Micros
 
 [!INCLUDE [data-box-shipping-in-us-canada](../../includes/data-box-shipping-in-us-canada.md)]
 
-## [Europe](#tab/in-europe)
+## [EU](#tab/in-europe)
 
 [!INCLUDE [data-box-shipping-in-eu](../../includes/data-box-shipping-in-eu.md)]
 
 **If you're shipping from Germany or Switzerland,** you can also [use self-managed shipping](#self-managed-shipping).
 
+## [UK](#tab/in-uk)
+
+[!INCLUDE [data-box-shipping-in-uk](../../includes/data-box-shipping-in-uk.md)]
+
 ## [Australia](#tab/in-australia)
 
 [!INCLUDE [data-box-shipping-in-australia](../../includes/data-box-shipping-in-australia.md)]

includes/data-box-shipping-in-eu.md

@@ -3,17 +3,17 @@ author: v-dalc
 ms.service: databox  
 ms.subservice: pod
 ms.topic: include
-ms.date: 10/21/2021
+ms.date: 10/22/2021
 ms.author: alkohli
 ---
 
 Take the following steps if you're returning the device in Europe.
 
 1. Make sure that the device is powered off and cables are removed.
 2. Spool and securely place the power cord that was provided with device in the back of the device.
-3. Ensure that the shipping label is displayed on the E-ink display and schedule a pickup with your carrier. If the label is damaged or lost or not displayed on the E-ink display, contact Microsoft Support. If the Support suggests, then you can go to **Overview > Download shipping label** in the Azure portal. Download the shipping label and affix on the device.
+3. Ensure that the shipping label is displayed on the E-ink display and schedule a pickup with your carrier. If the label is damaged or lost or not displayed on the E-ink display, [contact Microsoft Support](data-box-disk-contact-microsoft-support.md). If Support suggests, then you can go to **Overview > Download shipping label** in the Azure portal. Download the shipping label and affix on the device.
 1. **If you're shipping from Germany or Switzerland,** the Azure datacenter requires advance notice of all device returns:
-    1. Email Azure Data Box Operations, using the following template, to receive an Inbound ID. Send email to [[email protected]](mailto:[email protected]).
+    1. Email Azure Data Box Operations at [[email protected]](mailto:[email protected]) to receive an Inbound ID. Send email to [[email protected]](mailto:[email protected]). Use the following template.
 
        ```
        To: [email protected]

includes/data-box-shipping-in-uk.md

@@ -0,0 +1,40 @@
+---
+author: v-dalc
+ms.service: databox  
+ms.subservice: pod
+ms.topic: include
+ms.date: 10/21/2021
+ms.author: alkohli
+---
+
+Take the following steps if you're returning the device in UK.
+
+1. Make sure that the device is powered off and cables are removed.
+2. Spool and securely place the power cord that was provided with device in the back of the device.
+3. Ensure that the shipping label is displayed on the E-ink display and schedule a pickup with your carrier. If the label is damaged or lost or not displayed on the E-ink display, [contact Microsoft Support](data-box-disk-contact-microsoft-support.md). If Support suggests, then you can go to **Overview > Download shipping label** in the Azure portal. Download the shipping label and affix on the device.
+1. Check the shipping label to see which datacenter the device was shipped from: CWL20 or LON24. The LON24 datacenter requires advance notice of all device returns. 
+
+    If the device was shipped from LON24, do the following steps:
+    1. Email Azure Data Box Operations at [[email protected]](mailto:[email protected]) to receive an Inbound ID. Send email to [[email protected]](mailto:[email protected]). Use the following template.
+
+       ```
+       To: [email protected]
+       Subject: Request for Azure Data Box Inbound ID: <orderName> 
+       Body: 
+        
+       I am ready to return an Azure Data Box and would like to request an Inbound ID for the following order:
+       
+       Order Name: <orderName>
+       Return Tracking Number: <returnTracking#>
+       ```
+
+    1. Write down the Inbound ID number provided by Azure Data Box Operations, and paste it onto the unit, where it is clearly visible, near the return label.
+1. Schedule a pickup with UPS if returning the device. To schedule a pickup:
+
+    * Call the local UPS (country/region-specific toll free number).
+    * In your call, quote the reverse shipment tracking number as shown in the E-ink display or your printed label. If you don't quote the tracking number, UPS will require an additional charge during pickup.
+    * If any issues come up while you're scheduling a pickup, or you're asked to pay additional fees, contact Azure Data Box Operations. Send email to [[email protected]](mailto:[email protected]).
+
+    Instead of scheduling the pickup, you can also drop off the Data Box at the nearest drop-off location.
+
+Once the Data Box is picked up and scanned by your carrier, the order status in the portal updates to **Picked up**. A tracking ID is also displayed.