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2 | 2 | title: Troubleshoot the Azure Monitor agent on Windows virtual machines and scale sets
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3 | 3 | description: Guidance for troubleshooting issues on Windows virtual machines, scale sets with Azure Monitor agent and Data Collection Rules.
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4 | 4 | ms.topic: conceptual
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5 |
| -ms.date: 6/9/2022 |
| 5 | +ms.date: 01/09/2024 |
6 | 6 | ms.custom: references_region
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7 | 7 | ms.reviewer: shseth
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8 | 8 | ---
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@@ -40,8 +40,8 @@ Follow the steps below to troubleshoot the latest version of the Azure Monitor a
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40 | 40 | 2. On your virtual machine, verify the existence of the file `C:\WindowsAzure\Resources\AMADataStore.<virtual-machine-name>\mcs\mcsconfig.latest.xml`. If this file doesn't exist:
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41 | 41 | - The virtual machine may not be associated with a DCR. See step 3
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42 | 42 | - The virtual machine may not have Managed Identity enabled. [See here](../../active-directory/managed-identities-azure-resources/qs-configure-portal-windows-vm.md#enable-system-assigned-managed-identity-during-creation-of-a-vm) on how to enable.
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43 |
| - - IMDS service is not running/accessible from the virtual machine. [Check if you can access IMDS from the machine](../../virtual-machines/windows/instance-metadata-service.md?tabs=windows). If not, [file a ticket](#file-a-ticket) with **Summary** as 'IMDS service not running' and **Problem type** as 'I need help configuring data collection from a VM'. |
44 |
| - - AMA cannot access IMDS. Check if you see IMDS errors in `C:\WindowsAzure\Resources\AMADataStore.<virtual-machine-name>\Tables\MAEventTable.tsf` file. If yes, [file a ticket](#file-a-ticket) with **Summary** as 'AMA cannot access IMDS' and **Problem type** as 'I need help configuring data collection from a VM'. |
| 43 | + - IMDS service isn't running/accessible from the virtual machine. [Check if you can access IMDS from the machine](../../virtual-machines/windows/instance-metadata-service.md?tabs=windows). If not, [file a ticket](#file-a-ticket) with **Summary** as 'IMDS service not running' and **Problem type** as 'I need help configuring data collection from a VM'. |
| 44 | + - AMA can't access IMDS. Check if you see IMDS errors in `C:\WindowsAzure\Resources\AMADataStore.<virtual-machine-name>\Tables\MAEventTable.tsf` file. If yes, [file a ticket](#file-a-ticket) with **Summary** as 'AMA cannot access IMDS' and **Problem type** as 'I need help configuring data collection from a VM'. |
45 | 45 | 3. Open Azure portal > select your data collection rule > Open **Configuration** : **Resources** from the pane on the left > You should see the virtual machine listed here
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46 | 46 | 4. If not listed, click 'Add' and select your virtual machine from the resource picker. Repeat across all DCRs.
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47 | 47 | 5. If none of the above helps, [file a ticket](#file-a-ticket) with **Summary** as 'DCR not found or associated' and **Problem type** as 'I need help configuring data collection from a VM'.
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@@ -108,4 +108,4 @@ Follow the steps below to troubleshoot the latest version of the Azure Monitor a
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108 | 108 | ```
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109 | 109 | If there are no `Subscription`, nodes then the DCR wasn't parsed correctly. [File a ticket](#file-a-ticket) with **Summary** as 'AMA unable to parse DCR config' and **Problem type** as 'I need help with Azure Monitor Windows Agent'.
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110 | 110 |
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111 |
| -[!INCLUDE [azure-monitor-agent-file-a-ticket](../../../includes/azure-monitor-agent/azure-monitor-agent-file-a-ticket.md)] |
| 111 | +[!INCLUDE [azure-monitor-agent-file-a-ticket](../../../includes/azure-monitor-agent/azure-monitor-agent-file-a-ticket.md)] |
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