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Update azure-monitor-agent-troubleshoot-windows-vm.md
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articles/azure-monitor/agents/azure-monitor-agent-troubleshoot-windows-vm.md

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title: Troubleshoot the Azure Monitor agent on Windows virtual machines and scale sets
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description: Guidance for troubleshooting issues on Windows virtual machines, scale sets with Azure Monitor agent and Data Collection Rules.
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ms.topic: conceptual
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ms.date: 6/9/2022
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ms.date: 01/09/2024
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ms.custom: references_region
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ms.reviewer: shseth
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---
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2. On your virtual machine, verify the existence of the file `C:\WindowsAzure\Resources\AMADataStore.<virtual-machine-name>\mcs\mcsconfig.latest.xml`. If this file doesn't exist:
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- The virtual machine may not be associated with a DCR. See step 3
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- The virtual machine may not have Managed Identity enabled. [See here](../../active-directory/managed-identities-azure-resources/qs-configure-portal-windows-vm.md#enable-system-assigned-managed-identity-during-creation-of-a-vm) on how to enable.
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- IMDS service is not running/accessible from the virtual machine. [Check if you can access IMDS from the machine](../../virtual-machines/windows/instance-metadata-service.md?tabs=windows). If not, [file a ticket](#file-a-ticket) with **Summary** as 'IMDS service not running' and **Problem type** as 'I need help configuring data collection from a VM'.
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- AMA cannot access IMDS. Check if you see IMDS errors in `C:\WindowsAzure\Resources\AMADataStore.<virtual-machine-name>\Tables\MAEventTable.tsf` file. If yes, [file a ticket](#file-a-ticket) with **Summary** as 'AMA cannot access IMDS' and **Problem type** as 'I need help configuring data collection from a VM'.
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- IMDS service isn't running/accessible from the virtual machine. [Check if you can access IMDS from the machine](../../virtual-machines/windows/instance-metadata-service.md?tabs=windows). If not, [file a ticket](#file-a-ticket) with **Summary** as 'IMDS service not running' and **Problem type** as 'I need help configuring data collection from a VM'.
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- AMA can't access IMDS. Check if you see IMDS errors in `C:\WindowsAzure\Resources\AMADataStore.<virtual-machine-name>\Tables\MAEventTable.tsf` file. If yes, [file a ticket](#file-a-ticket) with **Summary** as 'AMA cannot access IMDS' and **Problem type** as 'I need help configuring data collection from a VM'.
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3. Open Azure portal > select your data collection rule > Open **Configuration** : **Resources** from the pane on the left > You should see the virtual machine listed here
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4. If not listed, click 'Add' and select your virtual machine from the resource picker. Repeat across all DCRs.
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5. If none of the above helps, [file a ticket](#file-a-ticket) with **Summary** as 'DCR not found or associated' and **Problem type** as 'I need help configuring data collection from a VM'.
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```
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If there are no `Subscription`, nodes then the DCR wasn't parsed correctly. [File a ticket](#file-a-ticket) with **Summary** as 'AMA unable to parse DCR config' and **Problem type** as 'I need help with Azure Monitor Windows Agent'.
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[!INCLUDE [azure-monitor-agent-file-a-ticket](../../../includes/azure-monitor-agent/azure-monitor-agent-file-a-ticket.md)]
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[!INCLUDE [azure-monitor-agent-file-a-ticket](../../../includes/azure-monitor-agent/azure-monitor-agent-file-a-ticket.md)]

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