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Update troubleshoot-private-link-connectivity.md
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articles/private-link/troubleshoot-private-link-connectivity.md

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title: Troubleshoot Azure Private Link Connectivity Problems
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title: Troubleshoot Azure Private Link connectivity problems
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description: Step-by-step guidance to diagnose private link connectivity
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services: private-link
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documentationcenter: na
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a) Go to **Private Link Center**
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![Private Link Center](./media/private-link-tsg/private-link-center.png)
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![Private Link Center](./media/private-link-tsg/private-link-center.png)
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b) Select **Private Link Services** from the left navigation pane
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![Private Link Services](./media/private-link-tsg/private-link-service.png)
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![Private Link Services](./media/private-link-tsg/private-link-service.png)
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c) Filter and select the private link service that you want to diagnose
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d) Review the private endpoint connections
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- Make sure that the private endpoint that you are seeking connectivity from is listed with **Approved** connection state.
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- If **Pending**, select it and approve.
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![Private Endpoint Connections](./media/private-link-tsg/pls-private-endpoint-connections.png)
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![Private Endpoint Connections](./media/private-link-tsg/pls-private-endpoint-connections.png)
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- Navigate to Private endpoint that you are connecting from, by clicking on the name. Make sure the connection status shows **Approved**.
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![Private Endpoint Connection overview](./media/private-link-tsg/pls-private-endpoint-overview.png)
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![Private Endpoint Connection overview](./media/private-link-tsg/pls-private-endpoint-overview.png)
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- Once both sides are approved, try the connectivity again.
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e) Review **Alias** from the Overview tab and **Resource ID** from the Properties tab
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- Make sure the **Alias / Resource ID** matches the **Alias / Resource ID** you are using to create a private endpoint to this service.
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![Verify Alias](./media/private-link-tsg/pls-overview-pane-alias.png)
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![Verify Alias](./media/private-link-tsg/pls-overview-pane-alias.png)
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![Verify Resource ID](./media/private-link-tsg/pls-properties-pane-resourceid.png)
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![Verify Resource ID](./media/private-link-tsg/pls-properties-pane-resourceid.png)
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f) Review Visibility (Overview Section) information
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- Make sure that your subscription falls under the **Visibility** scope
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![Verify Visibility](./media/private-link-tsg/pls-overview-pane-visibility.png)
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![Verify Visibility](./media/private-link-tsg/pls-overview-pane-visibility.png)
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g) Review Load Balancer (Overview) Information
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- You can navigate to load balancer by clicking on load balancer link
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![Verify Load Balancer](./media/private-link-tsg/pls-overview-pane-ilb.png)
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![Verify Load Balancer](./media/private-link-tsg/pls-overview-pane-ilb.png)
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- Make sure that Load Balancer Settings are configured as per your expectations
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- Review Frontend IP configuration
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- Review Backend Pools
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- Review Load-Balancing rules
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![Verify Load Balancer Properties](./media/private-link-tsg/pls-ilb-properties.png)
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![Verify Load Balancer Properties](./media/private-link-tsg/pls-ilb-properties.png)
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- Make sure Load Balancer is working as per settings above
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- Select a VM in any subnet other than the subnet where Load Balancer backend pool is available
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- Select **bytes-in** or **bytes-out**
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- Review data is flowing when attempting to connect to the Private Link Service. Expect a delay of approx. 10 mins.
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![Verify Private Link Service Metrics](./media/private-link-tsg/pls-metrics.png)
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![Verify Private Link Service Metrics](./media/private-link-tsg/pls-metrics.png)
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3. Contact [Azure Support](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview) team if your problem is still unresolved and connectivity problem still exists.
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