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Copy file name to clipboardExpand all lines: articles/databox/data-box-faq.yml
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### Does my Data Box region have to be in the same Azure region as my destination storage account?
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No. The Data Box resource does not need to be the same as the storage account region where you want to transfer data. You can choose a storage account in any region within the country or commerce boundary selected during the order. The Data Box region is only used to deploy the resource during order creation. This is fixed for each country or commerce boundary and cannot be changed.
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No. The Data Box resource does not need to be the same as the storage account region where you want to transfer data. You can choose a storage account in any region within the country/region or commerce boundary selected during the order. The Data Box region is only used to deploy the resource during order creation. This is fixed for each country/region or commerce boundary and cannot be changed.
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### How can I recover my data if an entire region fails?
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In extreme circumstances where a region is lost because of a significant disaster, Microsoft may initiate a regional failover. No action on your part is required in this case. Your order will be fulfilled through the failover region if it is within the same country or commerce boundary. However, some Azure regions don't have a paired region in the same geographic or commerce boundary. If there is a disaster in any of those regions, you will need to create the Data Box order again from a different region that is available, and copy the data to Azure in the new region. For more information, see [Business continuity and disaster recovery (BCDR): Azure Paired Regions](../best-practices-availability-paired-regions.md).
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In extreme circumstances where a region is lost because of a significant disaster, Microsoft may initiate a regional failover. No action on your part is required in this case. Your order will be fulfilled through the failover region if it is within the same country/region or commerce boundary. However, some Azure regions don't have a paired region in the same geographic or commerce boundary. If there is a disaster in any of those regions, you will need to create the Data Box order again from a different region that is available, and copy the data to Azure in the new region. For more information, see [Business continuity and disaster recovery (BCDR): Azure Paired Regions](../best-practices-availability-paired-regions.md).
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### Who should I contact if I come across any issues with Data Box?
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### I ordered a couple of Data Box devices. I can't create any additional orders. Why?
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We allow a maximum of five active orders per subscription per commerce boundary (combination of country and region selected) for any Data Box product. You can have five active Data Box orders and five active Data Box Heavy orders. If you need to order an additional device, contact Microsoft Support to increase the limit for your subscription.
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We allow a maximum of five active orders per subscription per commerce boundary (combination of country/region and region selected) for any Data Box product. You can have five active Data Box orders and five active Data Box Heavy orders. If you need to order an additional device, contact Microsoft Support to increase the limit for your subscription.
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### When I try to create an order, I receive a notification that the Data Box service is not available. What does this mean?
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The Data Box service isn't available for the combination of country and region you selected for the selected product - either Data Box or Data Box Heavy. Changing this combination would likely allow you to avail of the Data Box service. For a list of the regions where the service is available, go to [Region availability for Data Box](data-box-overview.md#region-availability) or [Region availability for Data Box Heavy](data-box-heavy-overview.md#region-availability).
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The Data Box service isn't available for the combination of country/region and region you selected for the selected product - either Data Box or Data Box Heavy. Changing this combination would likely allow you to avail of the Data Box service. For a list of the regions where the service is available, go to [Region availability for Data Box](data-box-overview.md#region-availability) or [Region availability for Data Box Heavy](data-box-heavy-overview.md#region-availability).
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### My Data Box is dispatched, but now I want to cancel this order. Why is the cancel button not available?
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