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Copy file name to clipboardExpand all lines: articles/industry/agriculture/troubleshoot-project-farmbeats.md
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@@ -29,12 +29,12 @@ For additional help, write to us at [email protected], include depl
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**Corrective action**: Visit the Azure portal and follow these steps:
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1. Go to your FarmBeats Data hub Resource Group.
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2. Select the **Event Hub** (DatafeedEventHubNamespace....)and check for the number of Incoming Messages.
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1. Go to your FarmBeats Data hub Resource Group.
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2. Select the **Event Hub** (DatafeedEventHubNamespace....)and check for the number of Incoming Messages.
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3. In case there are **NO Incoming messages**, contact your device partner.
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4. In case there are **Incoming messages**, contact [email protected]with Data hub and Accelerator logs and captured telemetry.
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4. In case there are **Incoming messages**, contact [email protected]with Data hub and Accelerator logs and captured telemetry.
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See [Logs section](#collect-logs-manually) of the document to understand how to download Logs.
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See [Logs section](#collect-logs-manually) of the document to understand how to download Logs.
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### Don't have the Eventhub Connection String
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**Symptoms**: Devices are installed, and you have linked FarmBeats with your device partner. The devices are online and sending telemetry data, but they appear Offline.
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**Corrective action**: The reporting interval is not configured for this device. Contact your device manufacturer to set the reporting interval.
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**Corrective action**: The reporting interval is not configured for this device. Contact your device manufacturer to set the reporting interval.
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### Error deleting a resource
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@@ -131,45 +131,45 @@ Close all browser tabs that have the Accelerator open and close the browser wind
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**Corrective action**:Rerun failed job or run a satellite Indices job for date range of 5-7 days and check if job is successful.
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### Sentinel Hub wrongURLor not accessible
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### Sentinel Hub wrongURLor not accessible
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**Job failure message**:Oops, something went wrong. The page you were trying to access is (temporarily) unavailable.
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**Job failure message**:Oops, something went wrong. The page you were trying to access is (temporarily) unavailable.
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**Corrective action**:
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1. Open SentinelURL(https://scihub.copernicus.eu/dhus/) in browser and check if website is accessible.
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2. If website is not accessible, Check if any firewall/company networketc.is blocking the website and take necessary steps to allow aboveURL.
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1. Open SentinelURL(https://scihub.copernicus.eu/dhus/) in browser and check if website is accessible.
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2. If website is not accessible, Check if any firewall/company networketc.is blocking the website and take necessary steps to allow aboveURL.
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3. Rerun failed job or Run a satellite Indices job for a date range of 5-7 days and check if job is successful.
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### Sentinel server down for maintenance
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**Job failure message**: The Copernicus Open Access Hub will be back soon! Sorryfor the inconvenience, we'reperforming some maintenance at the moment. We'llbe back online shortly!
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**Job failure message**: The Copernicus Open Access Hub will be back soon! Sorryfor the inconvenience, we'reperforming some maintenance at the moment. We'llbe back online shortly!
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**Corrective action**:
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1. This issue can occur if any maintenance activities are being done on the Sentinel Server.
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2. If any job/pipeline fails with above reason, resubmit the job after some time.
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3. User can visithttps://scihub.copernicus.eu/news/to check information about any planned/unplanned Sentinel maintenance activities.
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1. This issue can occur if any maintenance activities are being done on the Sentinel Server.
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2. If any job/pipeline fails with above reason, resubmit the job after some time.
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3. User can visithttps://scihub.copernicus.eu/news/to check information about any planned/unplanned Sentinel maintenance activities.
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4. Rerun failed job or Run a satellite Indices job for a date range of 5-7 days and check if job is successful.
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### Sentinel Maximum number of connections reached
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**Job failure message**:
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Maximum number of two concurrent flows achieved by the user "<username>"
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Maximum number of two concurrent flows achieved by the user "<username>"
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**Corrective action**
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1. If any job fails with the above reason, same sentinel account is being used in another deployment/software.
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2. User can create new sentinel account and re-run installer for upgrading data hub with new sentinelusername and password.
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1. If any job fails with the above reason, same sentinel account is being used in another deployment/software.
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2. User can create new sentinel account and re-run installer for upgrading data hub with new sentinelusername and password.
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3. Rerun failed job or run a satellite Indices job for date range of 5-7 days and check if job is successful.
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### Sentinel Server refused connection
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### Sentinel Server refused connection
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**Job failure message**:
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Server refused connection at:http://172.30.175.69:8983/solr/dhus
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Server refused connection at:http://172.30.175.69:8983/solr/dhus
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**Corrective action**: This issue can occur if any maintenance activities are being done on Sentinel Server.
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1. If any job/pipeline fails with above reason, resubmit the job after some time.
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2. User can visithttps://scihub.copernicus.eu/news/to check information about any planned/unplanned Sentinel maintenance activities.
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**Corrective action**: This issue can occur if any maintenance activities are being done on Sentinel Server.
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1. If any job/pipeline fails with above reason, resubmit the job after some time.
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2. User can visithttps://scihub.copernicus.eu/news/to check information about any planned/unplanned Sentinel maintenance activities.
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3. Rerun failed job or run a satellite Indices job for date range of 5-7 days and check if job is successful.
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@@ -278,11 +278,11 @@ In the resource group dashboard, search for the (datahublogs….) storage accoun
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## High CPU usage
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**Error**: You get an email alert referring to High CPU Usage Alert.
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**Error**: You get an email alert referring to High CPU Usage Alert.
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**Corrective action**:
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**Corrective action**:
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1. Go to your FarmBeats Data hub Resource Group.
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2. Select the App service.
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2. Select the App service.
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3. Go to Scale up (App Service plan) and select an appropriate [pricing tier](https://azure.microsoft.com/pricing/details/app-service/windows/)
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