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Copy file name to clipboardExpand all lines: articles/cost-management-billing/manage/getting-started.md
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tags: billing
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ms.service: cost-management-billing
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ms.topic: conceptual
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ms.date: 02/13/2020
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ms.date: 3/11/2020
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ms.author: banders
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---
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# Prevent unexpected charges with Azure billing and cost management
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- Use additional resources and tools for Enterprise Agreement (EA), Cloud Solution Provider (CSP), and Azure Sponsorship customers.
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- Make use of [some of the most popular Azure services for free for 12 months](create-free-services.md) available with the [Azure free account](https://azure.microsoft.com/free/). Along with the recommendations listed below, see [Avoid getting charged for free account](avoid-charges-free-account.md).
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If you need to cancel your Azure subscription, see [Cancel your Azure subscription](cancel-azure-subscription.md).
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## Get estimated costs before adding Azure services
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Use one of the following tools to estimate the cost of using an Azure service:
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### Request a Service Level Agreement credit for a service incident
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The Service Level Agreement (SLA) describes Microsoft’s commitments for uptime and connectivity. A service incident is reported when Azure services experience an issue that impacts uptime or connectivity, often referred to as an *outage*. If we do not achieve and maintain the Service Levels for each service as described in the SLA, then you might be eligible for a credit towards a portion of your monthly service fees.
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The Service Level Agreement (SLA) describes Microsoft's commitments for uptime and connectivity. A service incident is reported when Azure services experience an issue that impacts uptime or connectivity, often referred to as an *outage*. If we do not achieve and maintain the Service Levels for each service as described in the SLA, then you might be eligible for a credit towards a portion of your monthly service fees.
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To request a credit:
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1. Sign in to the [Azure portal](https://portal.azure.com/). If you have multiple accounts, make sure that you use the one that was affected by Azure downtime.
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2. Create a new support request.
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3. Under **Issue type**, select **Billing**.
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4. Under **Problem type**, select **Refund Request**.
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5. Add details to specify that you’re asking for an SLA credit, mention the date/time/time-zone as well as the impacted services (VMs, Web Sites, etc.)
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5. Add details to specify that you're asking for an SLA credit, mention the date/time/time-zone as well as the impacted services (VMs, Web Sites, etc.)
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6. Verify your contact details and select **Create** to submit your request.
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SLA thresholds vary by service. For example, the SQL Web Tier has an SLA of 99.9%, VMs have an SLA of 99.95%, and SQL Standard Tier has an SLA of 99.99%.
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