Merge pull request #262029 from kperla97/patch-21

Translating-chat.md

Author: AnnaMHuff

articles/communication-services/concepts/media/chat/ai-services.png

@@ -0,0 +1,38 @@
+---
+title: Translating chats and detecting sentiment
+titleSuffix: An Azure Communication Services tutorial
+description: Learn how to build use cases with the Chat SDK to enable users to chat in different languages and detect sentiment.
+author: kperla97
+manager: darmour
+services: Azure Communication Services
+
+ms.author: kaperla
+ms.date: 12/28/2023
+ms.topic: tutorial
+ms.service: azure-communication-services
+ms.subservice: chat
+---
+
+#  Translating chats to enable users to communicate in their preferred language
+
+In this guide, learn how you can use [Azure AI APIs](../../../ai-services/index.yml) with the Chat SDK to build use cases like:
+
+- Enable users to chat with each other in different languages.
+- Help a support agent prioritize tickets by detecting a negative sentiment of an incoming message from a customer.
+- Analyze the incoming messages for key detection and entity recognition, and prompt relevant info to the user in your app based on the message content.
+
+One way to achieve the use cases above is by having your trusted service act as a participant on a chat thread. Let's say you want to enable language translation. This service (as illustrated in diagram below) is responsible for listening to the messages
+exchanged by other participants [1], calling Azure AI APIs to translate content to desired language [2 and 3] and sending the translated result as a message in the chat thread [4].
+
+[![Screenshot showing Azure AI services interacting with Communication Services.](./media/ai-services.png)](./media/ai-services.png#lightbox)
+
+This way, the message history contains both original and translated messages. In the client application, you can add logic to show the original or translated message. See [this quickstart](../../../ai-services/translator/quickstart-text-rest-api.md) to understand how to use AI APIs to translate text to different languages. 
+
+## Sentiment analysis 
+
+Similarly for sentiment analysis as the users are having a conversation the Azure AI language service can be used.
+
+## Next steps
+
+* [Troubleshooting](../../concepts/troubleshooting-info.md)
+* Help and support [options](../../support.md)

articles/communication-services/how-tos/chat-sdk/translating-chats.md

@@ -795,6 +795,8 @@ items:
       href: https://azure.microsoft.com/pricing/details/communication-services/
     - name: Government clouds
       href: concepts/chat/government-cloud.md
+    - name: Translating chats
+      href: how-tos/chat-sdk/translating-chats.md
     - name: Events
       items:
       - name: Overview