Merge pull request #258896 from vpriyanshi/main

Stacyrch140 · web-flow · commit 6bb6b0ebf71d · 2023-11-20T23:57:57.000-05:00
Include file for marketplace purchase errors
diff --git a/articles/partner-solutions/apache-kafka-confluent-cloud/troubleshoot.md b/articles/partner-solutions/apache-kafka-confluent-cloud/troubleshoot.md
@@ -24,13 +24,9 @@ If the offer isn't displayed, contact [Confluent support](https://support.conflu
 
 ## Purchase errors
 
-* Purchase fails because a valid credit card isn't connected to the Azure subscription or a payment method isn't associated with the subscription.
+[!INCLUDE [marketplace-purchase-errors](../includes/marketplace-purchase-errors.md)]
 
-  Use a different Azure subscription. Or, add or update the credit card or payment method for the subscription. For more information, see [updating the credit and payment method](../../cost-management-billing/manage/change-credit-card.md).
-
-* The EA subscription doesn't allow Marketplace purchases.
-
-  Use a different subscription. Or, check if your EA subscription is enabled for Marketplace purchase. For more information, see [Enable Marketplace purchases](../../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases). If those options don't solve the problem, contact [Confluent support](https://support.confluent.io).
+If those options don't solve the problem, contact [Confluent support](https://support.confluent.io).
 
 ## Conflict error
 
diff --git a/articles/partner-solutions/astronomer/astronomer-troubleshoot.md b/articles/partner-solutions/astronomer/astronomer-troubleshoot.md
@@ -30,15 +30,11 @@ Here are some troubleshooting options to consider:
 
 The Astro resource can only be created by users who have _Owner_ or _Contributor_ access on the Azure subscription. Ensure you have the appropriate access before setting up this integration.
 
-### Purchase errors
+### Marketplace purchase errors
 
-#### Purchase fails because a valid credit card isn't connected to the Azure subscription or a payment method isn't associated with the subscription
+[!INCLUDE [marketplace-purchase-errors](../includes/marketplace-purchase-errors.md)]
 
-Use a different Azure subscription. Or, add or update the credit card or payment method for the subscription. For more information, see [updating the credit and payment method](../../cost-management-billing/manage/change-credit-card.md).
-
-#### The EA subscription doesn't allow Marketplace purchases
-
-Use a different subscription. Or, check if your EA subscription is enabled for Marketplace purchase. For more information, see [Enable Marketplace purchases](../../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases). If those options don't solve the problem, contact [Astronomer support](https://support.astronomer.io).
+If those options don't solve the problem, contact [Astronomer support](https://support.astronomer.io).
 
 ### DeploymentFailed error
 
diff --git a/articles/partner-solutions/datadog/troubleshoot.md b/articles/partner-solutions/datadog/troubleshoot.md
@@ -12,15 +12,11 @@ ms.date: 01/06/2023
 
 This document contains information about troubleshooting your solutions that use Datadog - An Azure Native ISV Service.
 
-## Purchase errors
+## Marketplace Purchase errors
 
-* Purchase fails because a valid credit card isn't connected to the Azure subscription or a payment method isn't associated with the subscription.
+[!INCLUDE [marketplace-purchase-errors](../includes/marketplace-purchase-errors.md)]
 
-  Use a different Azure subscription. Or, add or update the credit card or payment method for the subscription. For more information, see [updating the credit and payment method](../../cost-management-billing/manage/change-credit-card.md).
-
-* The EA subscription doesn't allow Marketplace purchases.
-
-  Use a different subscription. Or, check if your EA subscription is enabled for Marketplace purchase. For more information, see [Enable Marketplace purchases](../../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases). If those options don't solve the problem, contact [Datadog support](https://www.datadoghq.com/support).
+If those options don't solve the problem, contact [Datadog support](https://www.datadoghq.com/support).
 
 ## Unable to create Datadog - An Azure Native ISV Service resource
 
@@ -90,4 +86,4 @@ If the Datadog agent has been configured with an incorrect key, navigate to the
   > [Azure portal](https://portal.azure.com/#view/HubsExtension/BrowseResource/resourceType/Microsoft.Datadog%2Fmonitors)
 
   > [!div class="nextstepaction"]
-  > [Azure Marketplace](https://azuremarketplace.microsoft.com/marketplace/apps/datadog1591740804488.dd_liftr_v2?tab=Overview)
+  > [Azure Marketplace](https://azuremarketplace.microsoft.com/marketplace/apps/datadog1591740804488.dd_liftr_v2?tab=Overview)
diff --git a/articles/partner-solutions/dynatrace/dynatrace-troubleshoot.md b/articles/partner-solutions/dynatrace/dynatrace-troubleshoot.md
@@ -21,14 +21,11 @@ To contact support about the Azure Native Dynatrace Service, select **New Suppor
 
 This document contains information about troubleshooting your solutions that use Dynatrace.
 
-### Purchase error
+### Marketplace purchase errors
 
-- Purchase fails because a valid credit card isn't connected to the Azure subscription or a payment method isn't associated with the subscription.
-
-  - Use a different Azure subscription. Or, add or update the credit card or payment method for the subscription. For more information, see [updating the credit and payment method](../../cost-management-billing/manage/change-credit-card.md).
-
-- The EA subscription doesn't allow _Marketplace_ purchases.
-  - Use a different subscription. Or, check if your EA subscription is enabled for Marketplace purchase. For more information, see [Enable Marketplace purchases](../../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases). If those options don't solve the problem, contact [Dynatrace support](https://support.dynatrace.com/).
+[!INCLUDE [marketplace-purchase-errors](../includes/marketplace-purchase-errors.md)]
+ 
+If those options don't solve the problem, contact [Dynatrace support](https://support.dynatrace.com/).
 
 ### Unable to create Dynatrace resource
 
diff --git a/articles/partner-solutions/elastic/troubleshoot.md b/articles/partner-solutions/elastic/troubleshoot.md
@@ -30,15 +30,9 @@ Only users who have *Owner* or *Contributor* access on the Azure subscription ca
 
 - Export of Metrics data isn't supported currently by the partner solutions under Azure Monitor diagnostic settings.
 
-## Purchase errors
+## Marketplace Purchase errors
 
-- Purchase fails because a valid credit card isn't connected to the Azure subscription or a payment method isn't associated with the subscription.
-
-  Use a different Azure subscription. Or, add or update the credit card or payment method for the subscription. For more information, see [updating the credit and payment method](../../cost-management-billing/manage/change-credit-card.md).
-
-- The EA subscription doesn't allow Marketplace purchases.
-
-  Use a different subscription. Or, check if your EA subscription is enabled for Marketplace purchase. For more information, see [Enable Marketplace purchases](../../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases).
+[!INCLUDE [marketplace-purchase-errors](../includes/marketplace-purchase-errors.md)]
 
 ## Get support
 
diff --git a/articles/partner-solutions/includes/marketplace-purchase-errors.md b/articles/partner-solutions/includes/marketplace-purchase-errors.md
@@ -0,0 +1,39 @@
+---
+ms.service: partner-services
+author: vpriyanshi
+ms.topic: include
+ms.date: 11/17/2023
+ms.author: priyverma
+---
+
+- **The Microsoft.SaaS RP is not registered on the Azure subscription.**
+
+  - Before you use a resource provider, you must make sure your Azure subscription is registered for the resource provider. Learn more about [Resource provider registration](../../azure-resource-manager/management/resource-providers-and-types.md#register-resource-provider) and [resolving errors on RP registration](../../azure-resource-manager/troubleshooting/error-register-resource-provider.md).
+
+- **Plan cannot be purchased on a free subscription, please upgrade your account.**
+
+  - You cannot make marketplace purchases on a free Azure subscription. Refer to the [Azure free Account FAQ]( https://azure.microsoft.com/free/free-account-faq). For further information, see [purchase SaaS offer in the Azure portal](https://learn.microsoft.com/marketplace/purchase-saas-offer-in-azure-portal#common-error-messages-and-solutions).
+
+- **Purchase has failed because we couldn't find a valid payment method associated with your Azure subscription.**
+
+  - Use a different Azure subscription or add or update current credit card or payment method information for this subscription. For more information, see [purchase SaaS offer in the Azure portal](https://learn.microsoft.com/marketplace/purchase-saas-offer-in-azure-portal#common-error-messages-and-solutions).
+
+- **The Publisher does not make available Offer, Plan in your Subscription/Azure account’s region.**
+
+  - The offer or the specific plan is not available to the billing account market connected to the Azure Subscription. 
+
+- **Enrollment for Azure Marketplace is set to Free/BYOL SKUs only, purchase for Azure product is not allowed. Please contact your enrollment administrator to change EA settings.**
+
+  - Enterprise administrators can disable or enable Azure Marketplace purchases for all Azure subscriptions under their enrollment. For more information, see [Azure Marketplace - Microsoft Cost Management](../../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases). More information on different listing options is present in [Introduction to listing options](https://learn.microsoft.com/partner-center/marketplace/determine-your-listing-type#Overview)
+
+- **Marketplace is not enabled for the Azure subscription.**
+
+  - Enterprise administrators can disable or enable Azure Marketplace purchases for all Azure subscriptions under their enrollment. Please refer [Azure Marketplace - Microsoft Cost Management](../../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases).
+
+- **Plan by publisher is not available to you for purchase due to private marketplace settings made by your tenant’s IT administrator.**
+
+  - Customer uses private marketplace to limit the access of its organization to specific offers and plans. The specific offer or the plan were not set up to be available in the tenant's private marketplace. Please contact your tenant’s IT administrator.
+
+- **The EA subscription doesn't allow Marketplace purchases.**
+  
+  - Use a different subscription or check if your EA subscription is enabled for Marketplace purchase. For more information, see [Enable Marketplace purchases](../../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases).
diff --git a/articles/partner-solutions/new-relic/new-relic-troubleshoot.md b/articles/partner-solutions/new-relic/new-relic-troubleshoot.md
@@ -21,11 +21,9 @@ Try the troubleshooting information in this article first. If that doesn't work,
 
 ## Fix common errors
 
-### Purchase fails
+### Marketplace purchase errors
 
-A purchase can fail because a valid credit card isn't connected to the Azure subscription, or because a payment method isn't associated with the subscription. To solve this problem, use a different Azure subscription. Or, add or update the credit card or payment method for the subscription. For more information, see [Add, update, or delete a payment method](../../cost-management-billing/manage/change-credit-card.md).
-
-A purchase can also fail because an Enterprise Agreement (EA) subscription doesn't allow Azure Marketplace purchases. Try to use a different subscription. Or, check if your EA subscription is enabled for Azure Marketplace purchases. For more information, see [Enabling Azure Marketplace purchases](../../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases).
+[!INCLUDE [marketplace-purchase-errors](../includes/marketplace-purchase-errors.md)]
 
 ### You can't create a New Relic resource
 
diff --git a/articles/partner-solutions/nginx/nginx-troubleshoot.md b/articles/partner-solutions/nginx/nginx-troubleshoot.md
@@ -25,6 +25,10 @@ You can get support for your NGINXaaS deployment through a **New Support request
 
 ## Troubleshooting
 
+### Marketplace purchase errors
+
+[!INCLUDE [marketplace-purchase-errors](../includes/marketplace-purchase-errors.md)]
+
 ### Unable to create an NGINXaaS resource as not a subscription owner  
 
 The NGINXaaS integration can only be set up by users who have Owner access on the Azure subscription. Ensure you have the appropriate Owner access before starting to set up this integration.
diff --git a/articles/partner-solutions/palo-alto/palo-alto-troubleshoot.md b/articles/partner-solutions/palo-alto/palo-alto-troubleshoot.md
@@ -21,9 +21,13 @@ You can get support for your Palo Alto deployment through a **New Support reques
 
 ## Troubleshooting
 
+### Marketplace purchase errors
+
+[!INCLUDE [marketplace-purchase-errors](../includes/marketplace-purchase-errors.md)]
+
 ### Unable to create a PCloud NGFW by Palo Alto Networks as not a subscription owner
 
-Only users who have Owner access can setup a Palo Alto resource on the Azure subscription. Ensure you have the appropriate Owner access before starting to create a Palo Alto resource.
+Only users who have Owner access can set up a Palo Alto resource on the Azure subscription. Ensure you have the appropriate Owner access before starting to create a Palo Alto resource.
 
 ## Next steps
 
diff --git a/articles/partner-solutions/qumulo/qumulo-troubleshoot.md b/articles/partner-solutions/qumulo/qumulo-troubleshoot.md
@@ -18,17 +18,9 @@ Try the troubleshooting information in this article first. If that doesn't work,
 
 :::image type="content" source="media/qumulo-troubleshooting/qumulo-support-request.png" alt-text="Screenshot that shows a request form for Qumulo support.":::
 
-## You got a purchase error related to a payment method
+## Purchase errors
 
-A purchase can fail because a valid credit card is not connected to the Azure subscription, or because a payment method is not associated with the subscription.
-
-Try using a different Azure subscription. Or, add or update the credit card or payment method for the subscription. For more information, see [Update the credit and payment method](../../cost-management-billing/manage/change-credit-card.md).
-
-## You got a purchase error related to an Enterprise Agreement
-
-Some Microsoft Enterprise Agreement (EA) subscriptions don't allow Azure Marketplace purchases.
-
-Try using a different subscription, or [enable your subscription for Azure Marketplace purchases](../../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases).
+[!INCLUDE [marketplace-purchase-errors](../includes/marketplace-purchase-errors.md)]
 
 ## You can't create a resource
 
@@ -49,4 +41,4 @@ For successful creation of a Qumulo service, custom role-based access control (R
     > [Azure portal](https://portal.azure.com/#view/HubsExtension/BrowseResource/resourceType/Qumulo.Storage%2FfileSystems)
 
     > [!div class="nextstepaction"]
-    > [Azure Marketplace](https://azuremarketplace.microsoft.com/marketplace/apps/qumulo1584033880660.qumulo-saas-mpp?tab=Overview)
+    > [Azure Marketplace](https://azuremarketplace.microsoft.com/marketplace/apps/qumulo1584033880660.qumulo-saas-mpp?tab=Overview)
