docs restructuring 1-3

Author: irinakolontaev1

articles/cost-management-billing/manage/ea-portal-agreements.md

@@ -13,19 +13,11 @@ ms.reviewer: boalcsva
 
 The article describes how Azure EA agreements and amendments might affect your access, use, and payments for Azure services.
 
-## Amendment status
-
-Any amendments for Azure customers need to go through their partner or Microsoft account team and get processed through the regional operations center. If you think an amendment wasn't processed, check with your partner, software advisor, or Microsoft account team.
-
 ## Enrollment provisioning status
 
 The start date of a new monetary commitment is defined by the date that the regional operations center processed it. Since monetary commitment orders via the Azure EA portal are processed in the UTC time zone, you may experience some delay if your monetary commitment purchase order was processed in a different region. The coverage start date on the purchase order at https://www.explore.ms shows the start of the monetary commitment. The coverage start date is when the monetary commitment appears in the Azure EA portal.
 
-## Support offer not provisioned
-
-You can order Standard or Pro-Direct support by purchasing support-specific SKUs. The order is similar to a EA Azure Monetary SKU purchase order. For example, 6QK-00001. Support SKU numbers are W6T-00002 (Pro-Direct) and W6T-00003 (Standard). Check the current support offers before you purchase support SKUs.
-
-The enrollment must have at least one active account for the support offer to be provisioned.
+## Support for enterprise customers
 
  The Azure [Enterprise Agreement Support Plan Offer](https://azure.microsoft.com/offers/enterprise-agreement-support/) is available for some customers.
 
@@ -154,24 +146,6 @@ You can request a quota increase at any time by submitting an [online request](h
 - The Azure Developer Portal Subscription ID associated with your service.
   - For information on how to obtain your subscription ID, please [contact support](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview).
 
-## Azure Compute Pre-Purchase Plan (CPP)
-
-The Azure Compute Pre-Purchase Plan (CPP - previously known as the Azure Compute Promo) is an offer that gives customers with steady state, predictable workloads an opportunity to get computing at a significant discount by pre-purchasing Azure compute for 12 months. It is available for EA and visible in the EA Portal.
-
-If you have ordered a CPP SKU, it is for a specific type of machine in a specific data center. As this feature stands today we do not provide a list of all of the CPP purchases a customer has made so there is no list of awaiting credits; however, when you do configure the purchased machine types in the data center where they were purchased, you will see the monthly allocation in the Usage Summary report on the EA Portal.
-
-The pre-purchased amount will show up as a credit in the "Included Units" column and usage against it will result in no usage charges until the "Included Units" are consumed. Once they are consumed, additional usage will be at the negotiated rates in the normal EA customer price sheet.
-
-The way the credits are purchased are based on number of machines of a class per month. For example: if you purchased 70 A2 VMs per year in US East 2, you would not quite see that in the EA portal in the same way you purchased it.
-
-Monthly machines are calculated as running 744 hours per month. Converting that to hours would be 70 times 744 or 52,080 purchased hours of A2 VMs per month. Since in the EA Portal Usage Summary A2 VMs are reported in 100-Hours increments what you would see is a credit of 520.8 (52,080/100) "Included Units" per month and you would see the consumed units so far in the month. The usage charges should show as zero until the monthly consumed units exceed the monthly included units.
-
-Different machine types use different units of measure so for example D3 and D4 VMs use a 10-Hours unit of measure in our Usage Summary report so a purchase of 70 of those would show up a 5208 included units per month (52,080/10).
-
-In general, the formula below will provide you the number of VMs purchased based on their units of measurement:
-
-<center><b> ("Included Quantity" * "Units of Measure") / 744 </b></center>
-
 ## Plan SKUs
 
 Plan SKUs offer the ability to purchase a suite of integrated services together at a discounted rate. The Plan SKUs are designed to complement each other through further integrated offerings and suite for greater cost savings.
@@ -188,35 +162,6 @@ Enterprise Administrators can assign Account Owners to provision previously purc
 1. Click the 'Download' icon in the top-right corner.
 1. Find the corresponding Plan SKU part numbers with filter on column "Included Quantity" and select values greater than "0".
 
-### Provision the plan SKUs
-
-Enterprise administrators can add new account owners, associate an existing account owner, or request existing account owners to sign in to Azure EA Portal to provision previously purchased Plan SKUs in the Azure EA Portal by following the steps below.  
-
-**Adding a new Account Owner (completed by EA administrator):**
-
-1. From the Azure EA Portal, select **Manage** on the left navigation.
-1. Click the **Account** tab.
-1. On the Account page, click **+Add Account**.
-1. Select a department or leave as unassigned.
-1. Select intended authentication type.
-1. Provide a friendly name you would like to use to identify as this account in reporting.
-1. Enter the account owner email address you want associated with the new account.
-1. Confirm the email address you want to have associated with the new account.
-1. Click **Add**.
-1. You can add another account by clicking **Add Another Account** or you can click the **Add** button on bottom-right corner of the left toolbar.
-1. Now the account owner can sign in to add the relevant subscriptions to provision the Plan SKUs
-
-**Associate an Existing Account Owner:**
-
-1. From the Enterprise Portal, click **Manage**.
-1. Click the **Account** tab.
-1. Click **+Add an account**. Enter the Microsoft account or work or school account associated with the existing account.
-1. Confirm the Microsoft account or work or school account associated with the existing account.
-1. Provide a name you would like to use to identify this account in reporting.
-1. Click **Add**.
-1. You can add an additional account by selecting the **+ Add an Account** option again, or return to the homepage by selecting the **Admin** button.  
-1. If you click to view the Account page, the newly added account will appear in a "Pending" status. It will change to "Active" status after the Account Owner has logged on to EA portal for the first time.
-
 ### Existing/New account owners to create new subscriptions
 
 **Step One: Sign in to account**

articles/cost-management-billing/manage/ea-portal-troubleshoot.md

@@ -3,7 +3,7 @@ title: Troubleshoot Azure EA portal access
 description: This article describes some common issues that can occur with an Azure Enterprise Agreement (EA) in the Azure EA portal.
 author: bandersmsft
 ms.author: banders
-ms.date: 05/01/2020
+ms.date: 05/07/2020
 ms.topic: conceptual
 ms.service: cost-management-billing
 ms.reviewer: boalcsva
@@ -59,15 +59,15 @@ Or, if you get an _Invalid User_ error, it might be because the wrong account ty
   - If you need to check the primary alias, go to [https://account.live.com](https://account.live.com). Then, click **Your Info** and then click **Manage how to sign in to Microsoft**. Follow the prompts to verify an alternate email address and obtain a code to access sensitive information. Enter the security code. Select **Set it up later** if you don't want to set up two-factor authentication.
   - You'll see the **Manage how to sign in to Microsoft** page where you can view your account aliases. Check that the primary alias is the one that you're using to sign in to the Azure EA portal. If it isn't, you can make it your primary alias. Or, you can use the primary alias for Azure EA portal instead.
 
-## No activation email received
+## Azure EA Activation FAQ
 
-An activation email from the Azure EA portal is sent from *[email protected]*. If you didn't receive an activation email, check your spam or junk folder for the email. It's sent with _Invitation to View/Manage the Microsoft Azure service_subject_. It's sent to every newly added EA administrator.
+This section of the article outlines solutions to common issues around Azure EA Activation.
 
-If you're sure that you've been set up as the EA administrator, you don't have to wait to receive the activation email to sign in to the Azure EA portal. Instead, you can go to https://ea.azure.com and sign in with your email address (work, school, or Microsoft account) and your password.
+### I didn't receive an activation email
 
-## Azure EA Activation FAQ
+An activation email from the Azure EA portal is sent from *[email protected]*. If you didn't receive an activation email, check your spam or junk folder for the email. It's sent with _Invitation to View/Manage the Microsoft Azure service_subject_. It's sent to every newly added EA administrator.
 
-This section of the article outlines solutions to common issues around Azure EA Activation.
+If you're sure that you've been set up as the EA administrator, you don't have to wait to receive the activation email to sign in to the Azure EA portal. Instead, you can go to https://ea.azure.com and sign in with your email address (work, school, or Microsoft account) and your password.
 
 ### I would like to add a new EA administrator to my enrollment