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Clare Zheng (Shanghai Wicresoft Co Ltd)Clare Zheng (Shanghai Wicresoft Co Ltd)
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Update Salesforce Service Cloud doc lifecycle
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articles/data-factory/connector-salesforce-service-cloud.md

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ms.subservice: data-movement
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ms.topic: conceptual
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ms.custom: synapse
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ms.date: 05/07/2025
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ms.date: 06/27/2025
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---
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# Copy data from and to Salesforce Service Cloud V2 using Azure Data Factory or Azure Synapse Analytics
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| Property | Description | Required |
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|:--- |:--- |:--- |
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| type | The type property of the copy activity source must be set to **SalesforceServiceCloudV2Source**. | Yes |
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| query | Use the custom query to read data. You can only use [Salesforce Object Query Language (SOQL)](https://developer.salesforce.com/docs/atlas.en-us.soql_sosl.meta/soql_sosl/sforce_api_calls_soql.htm) query with limitations. For SOQL limitations, see this [article](https://developer.salesforce.com/docs/atlas.en-us.api_asynch.meta/api_asynch/queries.htm#SOQL%20Considerations). If query is not specified, all the data of the Salesforce object specified in "objectApiName/reportId" in dataset will be retrieved. | No (if "objectApiName/reportId" in the dataset is specified) |
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| query | Use the custom query to read data. You can only use [Salesforce Object Query Language (SOQL)](https://developer.salesforce.com/docs/atlas.en-us.soql_sosl.meta/soql_sosl/sforce_api_calls_soql.htm) query. If query is not specified, all the data of the Salesforce object specified in "objectApiName/reportId" in dataset will be retrieved. | No (if "objectApiName/reportId" in the dataset is specified) |
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| includeDeletedObjects | Indicates whether to query the existing records, or query all records including the deleted ones. If not specified, the default behavior is false. <br>Allowed values: **false** (default), **true**. | No |
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> [!IMPORTANT]
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To learn details about the properties, check [Lookup activity](control-flow-lookup-activity.md).
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## <a name="upgrade-the-salesforce-service-cloud-linked-service"></a> Upgrade the Salesforce Service Cloud connector
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## <a name="differences-between-salesforce-service-cloud-and-salesforce-service-cloud-legacy"></a> Salesforce Service Cloud connector lifecycle and upgrade
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The following table shows the release stage and change logs for different versions of the Salesforce Service Cloud connector:
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| Version | Release stage | Change log |
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| :------- | :---------------------- |:---------- |
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| Salesforce Service Cloud V1 | End of support announced | / |
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| Salesforce Service Cloud V2 | GA version available | • Support OAuth2ClientCredentials authentication instead of the basic authentication. <br><br> • Support SOQL query only.<br><br>• Support report by selecting a report ID.<br><br>• `readBehavior` is replaced with `includeDeletedObjects` in the copy activity source or the lookup activity.|
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### <a name="upgrade-the-salesforce-service-cloud-linked-service"></a> Upgrade the Salesforce Service Cloud connector
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Here are steps that help you upgrade your Salesforce Service Cloud connector:
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1. readBehavior is replaced with includeDeletedObjects in the copy activity source or the lookup activity. For the detailed configuration, see [Salesforce Service Cloud as a source type](connector-salesforce-service-cloud.md#salesforce-service-cloud-as-a-source-type).
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## <a name="differences-between-salesforce-service-cloud-and-salesforce-service-cloud-legacy"></a> Differences between Salesforce Service Cloud V2 and V1
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The Salesforce Service Cloud V2 connector offers new functionalities and is compatible with most features of Salesforce Service Cloud V1 connector. The table below shows the feature differences between V2 and V1.
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|Salesforce Service Cloud V2 |Salesforce Service Cloud V1|
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|:---|:---|
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|Support SOQL within [Salesforce Bulk API 2.0](https://developer.salesforce.com/docs/atlas.en-us.api_asynch.meta/api_asynch/queries.htm#SOQL%20Considerations). <br>For SOQL queries: <br>• GROUP BY, LIMIT, ORDER BY, OFFSET, or TYPEOF clauses aren't supported. <br>• Aggregate Functions such as COUNT() aren't supported, you can use Salesforce reports to implement them. <br>• Date functions in GROUP BY clauses aren't supported, but they're supported in the WHERE clause. <br>• Compound address fields or compound geolocation fields aren't supported. As an alternative, query the individual components of compound fields. <br>• Parent-to-child relationship queries aren't supported, whereas child-to-parent relationship queries are supported. |Support both SQL and SOQL syntax. |
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| Objects that contain binary fields aren't supported when specifying query. | Objects that contain binary fields are supported when specifying query.|
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| Support objects within Bulk API when specifying query. | Support objects that are unsupported with Bulk API when specifying query.|
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|Support report by selecting a report ID.|Support report query syntax, like `{call "<report name>"}`.|
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## Related content
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For a list of data stores supported as sources and sinks by the copy activity, see [Supported data stores](copy-activity-overview.md#supported-data-stores-and-formats).

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