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Update articles/communication-services/concepts/call-automation/answer-machine-detection.md
Co-authored-by: Victor Chapel <[email protected]>
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articles/communication-services/concepts/call-automation/answer-machine-detection.md

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# Implementing Answer Machine Detection with Call Automation
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Answer Machine Detection (AMD) helps contact centers identify whether a call is answered by a human or an answering machine. This guide shows you how to implement an AMD solution using Dual-Tone Multi-Frequency (DTMF) tones with Azure Communication Services existing play and recognize APIs.
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Answer Machine Detection (AMD) helps contact centers identify whether a call is answered by a human or an answering machine. This article describes how to implement an AMD solution using Dual-Tone Multi-Frequency (DTMF) tones with Azure Communication Services existing play and recognize APIs.
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To achieve this goal, developers can implement a logic that uses the call connected event and plays an automated message. This message requests the callee to press a specific key to verify they're human before connecting them to an agent or playing a more specific message.
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