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Copy file name to clipboardExpand all lines: articles/cost-management-billing/cost-management-billing-faq.yml
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titleSuffix: Azure Cost Management + Billing
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description: Frequently asked questions and answers.
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author: bandersmsft
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ms.reviewer: sapnakeshari
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ms.reviewer: adwise
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ms.service: cost-management-billing
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ms.subservice: common
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ms.topic: conceptual
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answer: |
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A new enterprise admin can be added by existing enterprise admins. If you are the EA administrator, please sign in to the EA portal > Click **Manage** > Click **+ Add Administrator** in the top-right corner to add a new EA administrator. Please ensure you have their email address and a preferred sign-in method, such as via work/school authentication or Microsoft Live ID to have the users added.
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If you are the EA administrator of direct enrollment, please sign in to the Azure portal > Select **Billing scope** > Navgiate to **Access control(IAM)** >Click **+ Add** in the top-left corner to add a new EA administrator. Please ensure you have their email address and a preferred sign-in method, such as via work/school authentication or Microsoft Live ID to have the users added.
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If you're the EA administrator of a direct enrollment, sign in to the Azure portal > select **Billing scope** > navgiate to **Access control(IAM)** > select **+ Add** in the top-left corner to add a new EA administrator. Ensure that you have their email address and a preferred sign-in method, such as via work/school authentication or Microsoft Live ID, available.
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If you are not the EA administrator, please reach out to your EA administrators in your company to request that they have you added to the enrollment. Once they have added you to the enrollment, you will receive an activation email.
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Enrollments will be in pending status if the initial EA administrator has not logged on to the enrollment before. If you are the EA administrator, please sign in to the Azure EA portal. On the landing page with all your enrollment numbers, you may not see your pending enrollment. Please uncheck the "active" box on the top-right corner of your EA portal, this action would display the pending enrollment. Please click on the enrollment to access the information and once you have reached the Manage page of the enrollment, the status will be updated from Pending to Active.
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If you are Direct Enterprise customer, please sign in to Azure portal. On billing scope page, you can select your billing account. Once you have reached the overview page of the enrollment, the status will be updated from Pending to Active. Navigate to **Properties** menu to view the update status.
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If you're a direct enterprise customer, sign in to Azure portal. On the billing scope page, select your billing account. When you're on the enrollment overview page, the status is updated from **Pending** to **Active**. Navigate to the **Properties** menu to view the update status.
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- question: Why is my account stuck in pending status?
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When new Account Owners (AO) are added to the enrollment for the first time, they will always show as "pending" under status. Upon receiving the activation welcome email, AO can sign in to activate their account. Signing in will update the account status from "pending" to "active".
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- Delete the Visual Studio subscriber from the administration site in VLSC, and reassign the subscription to an account with different credentials this time. Then, sign up for individual Visual Studio Azure benefits anew.
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- question: What type of subscription should I create?
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The Azure Enterprise customers has two types of subscription offers:
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Azure Enterprise customers have two types of subscription offers:
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- Microsoft Azure Enterprise, which is ideal for:
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- All production usage
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You can also access usage data via the reporting API. For detailed information and sample code, see [Azure Enterprise REST APIs](manage/ea-portal-rest-apis.md).
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Direct Enterprise customers can view usage and spend at different department level on Azure portal. Navigate to **Department** menu to view charges.
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Direct enterprise customers can view usage and spending at different department levels in the Azure portal. Navigate to the **Department** menu to view charges.
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- question: Can I set a spending quota and get alerts as I approach my limit?
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You can set a spending quota at department level and the system will automatically notify you as your spending limits meet 50%, 75%, 90%, and 100% of the quota you define.
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1. In the Azure Enterprise portal, select **Manage** > **Account**.
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1. Hover over **Account** on the far right to see the **Transfer Ownership** (person icon) and **Transfer Subscription** (list icon) options. These options are only visible for active accounts.
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Direct Enterprise customer can now transfer ownership to another account in Azure portal. Navigate to **Account** or **Subscription** menu to transfer ownerhsip.
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Direct Enterprise customers can transfer their subscription ownership to another account in the Azure portal. Navigate to the **Account** or **Subscription** menu to transfer ownership.
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- question: Can an Azure account owner be listed under more than one department?
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No, an account owner can only be associated to a single department. The policy helps ensure accurate monitoring and apportioning of costs and spending associated to the department it's aligned with under the EA enrollment in the Azure EA Portal.
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1. Select the blue pencil next to AO (account owner) view charges.
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1. Select **Enabled** and save.
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For **direct enrollment** customers, enterprise administrators can now provide account owners and department administrator with access to cost/pricing information in Azure portal. Navigate to **Policies** menu to change settings.
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For **direct enrollment** customers, enterprise administrators can provide account owners and department administrators with access to cost and pricing information in the Azure portal. Navigate to the **Policies** menu to change settings.
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> [!NOTE]
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> If you're an account owner or department administrator, contact your enterprise administrator to enable the pricing feature.
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