@@ -25,10 +25,10 @@ is integrated with [Copilot in Azure](../../../copilot/overview.md) you
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can chat with Copilot to quickly understand better understand what you are looking at and
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what actions you can take to improve users call experiences.
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- Insert example prompts and images:
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+ <!-- Insert example prompts and images:
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+ 3 -->
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There are two main tools you can use to monitor your calls and improve call quality.
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1 . Voice and Video Insights dashboards
@@ -39,12 +39,11 @@ any quality investigations, and use Copilot in [Call Diagnostics](../../voice-vi
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as needed to explore individual calls when you need granular detail.
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** Voice and Video Insights** consists of four main sections.
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- - ** Volume:** Provides general statistics
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- - ** Reliability:** Aggregates all API functionality and error codes to focus your analysis
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- - ** User Facing Diagnostics (UFD):** Highlights trends that can impact users call experince
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- - ** Quality:** Analyzes single calls for quality
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+ - ** Volume:** Provides general statistics.
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+ - ** Reliability:** Aggregates all API functionality and error codes to focus your analysis.
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+ - ** User Facing Diagnostics (UFD):** Highlights trends that can impact users call experince.
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+ - ** Quality:** Provides key media stream measurements.
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- :::image type="content" source="..\media\workbooks\insights-overview-2.png" alt-text="Screenshot of Communication Services Insights dashboard.":::
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## Enable Voice and Video Insights
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@@ -191,3 +190,6 @@ quality for your call participants.
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We recommend using the ** Voice and Video Insights** sections
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described in this article first to understand and improve your overall call quality, and as needed,
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use Call Diagnostics to troubleshoot individual calls in granular detail.
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+ :::image type="content" source="..\media\workbooks\insights-overview-2.png" alt-text="Screenshot of Communication Services Insights dashboard.":::
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