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Update voice-and-video-insights.md
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articles/communication-services/concepts/analytics/insights/voice-and-video-insights.md

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@@ -25,10 +25,10 @@ is integrated with [Copilot in Azure](../../../copilot/overview.md) you
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can chat with Copilot to quickly understand better understand what you are looking at and
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what actions you can take to improve users call experiences.
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There are two main tools you can use to monitor your calls and improve call quality.
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1. Voice and Video Insights dashboards
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as needed to explore individual calls when you need granular detail.
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**Voice and Video Insights** consists of four main sections.
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- **Volume:** Provides general statistics
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- **Reliability:** Aggregates all API functionality and error codes to focus your analysis
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- **User Facing Diagnostics (UFD):** Highlights trends that can impact users call experince
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- **Quality:** Analyzes single calls for quality
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- **Volume:** Provides general statistics.
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- **Reliability:** Aggregates all API functionality and error codes to focus your analysis.
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- **User Facing Diagnostics (UFD):** Highlights trends that can impact users call experince.
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- **Quality:** Provides key media stream measurements.
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:::image type="content" source="..\media\workbooks\insights-overview-2.png" alt-text="Screenshot of Communication Services Insights dashboard.":::
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## Enable Voice and Video Insights
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We recommend using the **Voice and Video Insights** sections
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described in this article first to understand and improve your overall call quality, and as needed,
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use Call Diagnostics to troubleshoot individual calls in granular detail.
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:::image type="content" source="..\media\workbooks\insights-overview-2.png" alt-text="Screenshot of Communication Services Insights dashboard.":::

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