Merge pull request #204513 from RoseHJM/azlabs-ga-updates

First draft troubleshooting - students redeploy

Author: liljack17

articles/lab-services/TOC.yml

@@ -213,6 +213,8 @@
       href: connect-virtual-machine-chromebook-remote-desktop.md
     - name: Connect to Linux VM using X2Go
       href: connect-virtual-machine-linux-x2go.md
+    - name: How to troubleshoot a VM
+      href: how-to-reset-and-redeploy-vm.md  
     - name: Set or reset passwords for VMs 
       href: how-to-set-virtual-machine-passwords-student.md 
     - name: View support information (student)

articles/lab-services/how-to-manage-vm-pool.md

@@ -54,11 +54,7 @@ On the **Reset virtual machine(s)** dialog box, select **Reset**.
 
 ### Redeploy VMs
 
-In the [April 2022 Update (preview)](lab-services-whats-new.md), redeploying VMs replaces the previous reset VM behavior.  In the Lab Services web portal: [https://labs.azure.com](https://labs.azure.com), the command is named **Troubleshoot** and is available in the student's view of their VMs.
-
-If students are facing difficulties accessing their VM, redeploying the VM may provide a resolution for the issue. Redeploying, unlike resetting, doesn't cause the data on the OS to be lost.  When you [redeploy a VM](/troubleshoot/azure/virtual-machines/redeploy-to-new-node-windows), Azure Lab Services will shut down the VM, move it to a new host, and restart it.  You can think of it as a refresh of the underlying VM for the student’s machine.  The student doesn’t need to re-register to the lab or do any other action.  Any data you saved in the OS disk (usually C: drive) of the VM will still be available after the redeploy operation.  Anything saved on the temporary disk (usually D: drive) will be lost.
-
-:::image type="content" source="./media/how-to-set-virtual-machine-passwords/redeploy-vms.png" alt-text="Screenshot of redeploy virtual machine menu option.":::
+In the [April 2022 Update (preview)](lab-services-whats-new.md), redeploying VMs replaces the previous reset VM behavior.  In the Lab Services web portal: [https://labs.azure.com](https://labs.azure.com), the command is named **Troubleshoot** and is available in the student's view of their VMs. For more information and instructions on how students can redeploy their VMs, see: [Redeploy VMs](how-to-reset-and-redeploy-vm.md#redeploy-vms).
 
 ## Connect to VMs
 

articles/lab-services/how-to-reset-and-redeploy-vm.md

@@ -0,0 +1,35 @@
+---
+title: Troubleshoot a VM in Azure Lab Services
+description: Learn how to troubleshoot a VM in Azure Lab Services
+ms.topic: how-to
+ms.author: rosemalcolm
+author: RoseHJM
+ms.date: 01/21/2022
+---
+<!-- As a student, I want to be able to troubleshoot connectivity problems with my VM so that I can get back up and running quickly, without having to escalate an issue -->
+
+# How to troubleshoot a VM
+On rare occasions, you may have problems connecting with a VM in one of your labs. There are some troubleshooting steps you can take as a student to resolve connectivity issues and get back up and running quickly. You can avoid having to escalate the issue to your educator and wait for a solution.
+
+## Reset VMs
+
+To reset one or more VMs, select them in the list, and then select **Reset** on the toolbar.
+
+:::image type="content" source="./media/how-to-reset-and-redeploy-vm/reset-vm-button.png" alt-text="Screenshot of virtual machine pool.  Reset button is highlighted.":::
+
+On the **Reset virtual machine(s)** dialog box, select **Reset**.
+
+:::image type="content" source="./media/how-to-reset-and-redeploy-vm/reset-vms-dialog.png" alt-text="Screenshot of reset virtual machine confirmation dialog.":::
+
+### Redeploy VMs
+
+In the [April 2022 Update (preview)](lab-services-whats-new.md), redeploying VMs replaces the previous reset VM behavior.  In the Lab Services web portal: [https://labs.azure.com](https://labs.azure.com), the command is named **Troubleshoot** and is available in the student's view of their VMs.
+
+If you're facing difficulties accessing their VM, redeploying the VM may provide a resolution for the issue. Redeploying, unlike resetting, doesn't cause the data on the OS to be lost.  When you [redeploy a VM](/troubleshoot/azure/virtual-machines/redeploy-to-new-node-windows), Azure Lab Services will shut down the VM, move it to a new host, and restart it.  You can think of it as a refresh of the underlying VM for your machine.  You don’t need to re-register to the lab or perform any other action.  Any data you saved in the OS disk (usually C: drive) of the VM will still be available after the redeploy operation.  Anything saved on the temporary disk (usually D: drive) will be lost.
+
+:::image type="content" source="./media/how-to-reset-and-redeploy-vm/redeploy-vms.png" alt-text="Screenshot of redeploy virtual machine menu option.":::
+
+## Next steps
+
+- As a student, learn to [access labs](how-to-use-lab.md).
+- As a student, [connect to a VM](connect-virtual-machine.md).