Merge pull request #224697 from maud-lv/ml-g-support2

Create support doc

Author: JamesJBarnett

articles/managed-grafana/find-help-open-support-ticket.md

@@ -0,0 +1,62 @@
+---
+title: Find help or open a support ticket for Azure Managed Grafana
+description: Learn how to find help or open a support ticket for Azure Managed Grafana
+author: maud-lv
+ms.service: managed-grafana
+ms.topic: troubleshooting
+ms.date: 01/23/2023
+ms.author: malev
+---
+
+# Find help or open a support ticket for Azure Managed Grafana
+
+In the page below, find out how you can get technical information about Azure Managed Grafana, look up answers to your questions or open a support ticket.
+
+## Find help without opening a support ticket
+
+Before creating a support ticket, check out the following resources for answers and information.
+
+* [Technical documentation for Azure Managed Grafana](/index.yml): find content such as how-to guides, tutorials and the [troubleshooting guide](troubleshoot-managed-grafana.md) for Azure Managed Grafana.
+* [Microsoft Q&A](/answers/tags/249/azure-managed-grafana): browse existing questions and answers, and ask your questions around Azure Managed Grafana.
+* [Microsoft Technical Community](https://techcommunity.microsoft.com/) is the place for IT professionals and customers to collaborate, share, and learn. The website contains [Grafana-related content](https://techcommunity.microsoft.com/t5/forums/searchpage/tab/message?q=grafana).
+
+## Open a support ticket
+
+If you're unable to find answers using the above self-help resources, open an online support ticket.
+
+### How to open a support ticket for Azure Managed Grafana in the Azure portal
+
+1. Sign in to the [Azure portal](https://portal.azure.com).
+1. Open an Azure Managed Grafana instance.
+1. In the left menu, under **Support + troubleshooting**, select **New Support Request**.
+    :::image type="content" source="media/support/open-ticket.png" alt-text="Screenshot of how to find help and submit support ticket part 1.":::
+1. In the **1. Problem description** tab:
+   1. For **Summary**, describe your issue.
+   1. For **Issue type**, select **Technical**.
+   1. For **Subscription**, select your Azure subscription.
+   1. For **Service**, select **Azure Managed Grafana**.
+   1. For **Resource**, select your resource.
+   1. For **Problem type**, select a type of issue and then a subtype.
+   1. Select **Next**.
+
+1. In the **2. Recommended solution** tab, read the recommended solution. If it doesn't resolve your problem, select the back arrow or close the solution with **X**, and then select **Next**.  
+1. In the **3. Additional details** tab, fill out the required details. For example:
+    1. Share the time and date when the problem occurred.
+    1. Add more details to describe the problem.
+    1. Optionally, add a screenshot or another file type under **File upload**
+    1. Under **Advanced diagnostic information**, select **Yes (Recommended)** to allow Microsoft support to access your Azure resources for faster problem resolution.
+    1. Select a **[Severity](https://azure.microsoft.com/support/plans/response)**, and your preferred contact method.
+    1. Select your preferred **Support language**.
+    1. Enter your **contact information**
+1. Select **Next**.
+1. Under **4. Review + create**, check that the summary of your support ticket is accurate and then select **Create** to open a support ticket, or select **Previous** to amend your submission.
+
+1. If the details of your support ticket are accurate, select **Create** to submit the support ticket. Otherwise, select **Previous** to make corrections.
+
+## Next steps
+
+> [!div class="nextstepaction"]
+> [Microsoft Q&A](/answers/tags/249/azure-managed-grafana)
+
+> [!div class="nextstepaction"]
+> [Troubleshooting](troubleshoot-managed-grafana.md)

articles/managed-grafana/index.yml

@@ -53,7 +53,7 @@ landingContent:
             url: how-to-share-grafana-workspace.md
           - text: Monitor an instance
             url: how-to-monitor-managed-grafana-workspace.md
-  - title: More resources
+  - title: Resources
     linkLists:
       - linkListType: reference
         links:
@@ -65,3 +65,5 @@ landingContent:
             url: https://aka.ms/managed-grafana/docs/http-api
           - text: Grafana UI
             url: grafana-app-ui.md
+          - text: Support
+            url: find-help-open-support-ticket.md

articles/managed-grafana/media/support/open-ticket.png

@@ -5,6 +5,8 @@ items:
   items:
     - name: About Azure Managed Grafana
       href: overview.md
+    - name: What's new
+      href: concept-whats-new.md
 - name: Quickstarts
   expanded: true
   items:
@@ -73,3 +75,5 @@ items:
     href: https://aka.ms/managed-grafana/q-n-a
   - name: Feature request
     href: https://aka.ms/managed-grafana/feature-request
+  - name: Support
+    href: find-help-open-support-ticket.md

articles/managed-grafana/toc.yml

@@ -216,4 +216,4 @@ Data sources configured with a managed identity may still be able to access data
 ## Next steps
 
 > [!div class="nextstepaction"]
-> [Configure data sources](./how-to-data-source-plugins-managed-identity.md)
+> [Support](./find-help-open-support-ticket.md)