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Copy file name to clipboardExpand all lines: articles/storage/files/storage-sync-files-troubleshoot.md
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@@ -329,7 +329,7 @@ To see these errors, run the **FileSyncErrorsReport.ps1** PowerShell script (loc
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| 0x8000ffff | -2147418113 | E_UNEXPECTED | The file cannot be synced due to an unexpected error. | If the error persists for several days, please open a support case. |
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| 0x80070020 | -2147024864 | ERROR_SHARING_VIOLATION | The file cannot be synced because it's in use. The file will be synced when it's no longer in use. | No action required. |
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| 0x80c80017 | -2134376425 | ECS_E_SYNC_OPLOCK_BROKEN | The file was changed during sync, so it needs to be synced again. | No action required. |
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| 0x80070017 | -2147024873 | ERROR_CRC | The file cannot be synced due to CRC error. This error can occur if a tiered file was not recalled prior to deleting a server endpoint or if the file is corrupt. | To resolve this issue, see [Tiered files are not accessible on the server after deleting a server endpoint](https://docs.microsoft.com/azure/storage/files/storage-sync-files-troubleshoot?tabs=portal1%2Cazure-portal#tiered-files-are-not-accessible-on-the-server-after-deleting-a-server-endpoint) to remove tiered files that are orphaned. If the error continues to occur after removing oprhaned tiered files, run [chkdsk](https://docs.microsoft.com/windows-server/administration/windows-commands/chkdsk) on the volume. |
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| 0x80070017 | -2147024873 | ERROR_CRC | The file cannot be synced due to CRC error. This error can occur if a tiered file was not recalled prior to deleting a server endpoint or if the file is corrupt. | To resolve this issue, see [Tiered files are not accessible on the server after deleting a server endpoint](https://docs.microsoft.com/azure/storage/files/storage-sync-files-troubleshoot?tabs=portal1%2Cazure-portal#tiered-files-are-not-accessible-on-the-server-after-deleting-a-server-endpoint) to remove tiered files that are orphaned. If the error continues to occur after removing orphaned tiered files, run [chkdsk](https://docs.microsoft.com/windows-server/administration/windows-commands/chkdsk) on the volume. |
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| 0x80c80200 | -2134375936 | ECS_E_SYNC_CONFLICT_NAME_EXISTS | The file cannot be synced because the maximum number of conflict files has been reached. Azure File Sync supports 100 conflict files per file. To learn more about file conflicts, see Azure File Sync [FAQ](https://docs.microsoft.com/azure/storage/files/storage-files-faq#afs-conflict-resolution). | To resolve this issue, reduce the number of conflict files. The file will sync once the number of conflict files is less than 100. |
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#### Handling unsupported characters
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| 0x0010FFFE, 0x0010FFFF | 2 |
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### Common sync errors
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<a id="-2147023673"></a>**The sync session was cancelled.**
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<a id="-2147023673"></a>**The sync session was canceled.**
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| | |
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|-|-|
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2. [Verify the storage account exists.](#troubleshoot-storage-account)
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3. [Verify the firewall and virtual network settings on the storage account are configured properly (if enabled)](https://docs.microsoft.com/azure/storage/files/storage-sync-files-deployment-guide?tabs=azure-portal#configure-firewall-and-virtual-network-settings)
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<a id="-2134364022"></a><a id="storage-unknown-error"></a>**An unknown error occured while accessing the storage account.**
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<a id="-2134364022"></a><a id="storage-unknown-error"></a>**An unknown error occurred while accessing the storage account.**
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