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Update articles/communication-services/concepts/ai.md
Co-authored-by: Victor Chapel <[email protected]>
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articles/communication-services/concepts/ai.md

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Artificial intelligence (AI) technologies can be useful for a wide variety of communication experiences. This concept page summarizes availability of AI and AI-adjacent features in Azure Communication Services. AI features can be split into three categories:
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- **Accessors.** APIs that allow you to access Azure Communication data for the purposes of integrating your own separate transformations and bots.
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2. **Transformers.** APIs that provide a built-in transformation of communication data using a machine learning or language model.
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- **Transformers.** APIs that provide a built-in transformation of communication data using a machine learning or language model.
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- **Bots.** APIs that implement bots that directly communicate with end-users, typically blending structured programming with language models.
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Typical communication scenarios integrating these capabilities:

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