incorporating feedback

Author: ShawnJackson

articles/communication-services/concepts/includes/best-practices-native.md

@@ -42,7 +42,7 @@ We highly recommend that you identify and validate your scenario by using the in
 
 ### Verify device permissions for app requests
 
-To use the Calling Native SDK for making or receiving calls, it's necessary to authorize each platform to access device resources. As a developer, you should prompt the user for access and ensure that permissions are enabled. The consumer authorizes these access rights, so verify that they were granted permission previously.
+To use the Calling Native SDK for making or receiving calls, consumers need to authorize each platform to access device resources. As a developer, you must prompt the user for access and ensure that permissions are enabled. The consumer authorizes these access rights, so verify that they currently have the required permissions.
 
 #### [iOS](#tab/ios)
 
@@ -86,9 +86,9 @@ You should track the `CallID` value in the telemetry that you configure in your
 
 ### Subscribe to User Facing Diagnostics and media quality statistics
 
-You can use these features of Azure Communication Services to help improve the user experience:
+You can use these Azure Communication Services features to help improve the user experience:
 
-- [User Facing Diagnostics](../voice-video-calling/user-facing-diagnostics.md): Examine various properties of a call to determine the cause of problems that affect your customers.
+- [User Facing Diagnostics](../voice-video-calling/user-facing-diagnostics.md): Examine properties of a call to determine the cause of problems that affect your customers.
 - [Media quality statistics](../voice-video-calling/media-quality-sdk.md): Examine the low-level audio, video, and screen-sharing quality metrics for incoming and outgoing call metrics. We recommend that you collect the data and send it to your pipeline ingestion after a call ends.
 
 ### Manage error handling

articles/communication-services/concepts/includes/best-practices-web.md

@@ -17,7 +17,7 @@ This section provides information about best practices associated with the Azure
 
 ### Plug in a microphone or enable a microphone from the device manager when a call is in progress
 
-When no microphone is available at the beginning of an Azure Communication Services call, and then a microphone becomes available, the change raises a `noMicrophoneDevicesEnumerated` diagnostic event. When that event happens,  your application should invoke `askDevicePermission` to obtain user consent to enumerate devices. The user can then mute or unmute the microphone.
+When no microphone is available at the beginning of an Azure Communication Services call, and then a microphone becomes available, the change raises a `noMicrophoneDevicesEnumerated` diagnostic event. When that event happens, your application needs to invoke `askDevicePermission` to obtain user consent to enumerate devices. The user can then mute or unmute the microphone.
 
 ### Dispose of VideoStreamRendererView
 
@@ -84,12 +84,12 @@ To stop the application from being screen shared, you have to take one of these
 
 - Right-click the application's icon on the desktop taskbar, and then select **Quit**.
 - Select the **Stop sharing** button on the browser.
-- Call the SDK's `Call.stopScreenSharing()` API.
+- Call the SDK's `Call.stopScreenSharing()` API operation.
 
 #### Safari can do only full-screen sharing
 
 Safari allows screen sharing only for the entire screen. That behavior is unlike Chromium, which lets you screen share the full screen, a specific desktop app, or a specific browser tab.
 
 #### You can grant screen-sharing permissions on macOS
 
-To do screen sharing in macOS Safari or macOS Chrome, grant the necessary permissions to the browsers on the OS menu: **System Preferences** > **Security & Privacy** > **Screen Recording**.
+To screen share in macOS Safari or macOS Chrome, grant the necessary permissions to the browsers on the OS menu: **System Preferences** > **Security & Privacy** > **Screen Recording**.

articles/communication-services/concepts/voice-video-calling/end-of-call-survey-concept.md

@@ -19,7 +19,7 @@ The End of Call Survey is a tool that helps you understand how your users percei
 
 ## Purpose of the End of Call Survey
 
-It's difficult to determine a customer's perceived calling experience and determine how well your calling solution is performing unless you gather feedback. You can use the End of Call Survey to collect and analyze customers' *subjective* opinions on their calling experience. Relying only on *objective* measurements, such as audio and video bitrate, jitter, and latency, might not indicate if a customer had a poor calling experience.
+It's difficult to determine a customer's perceived calling experience and understand how well your calling solution is performing unless you gather feedback. You can use the End of Call Survey to collect and analyze customers' *subjective* opinions on their calling experience. Relying only on *objective* measurements, such as audio and video bitrate, jitter, and latency, might not indicate if a customer had a poor calling experience.
 
 After you publish survey data, you can view the survey results through Azure for analysis and improvements. Azure Communication Services uses these survey results to monitor and improve quality and reliability.
 
@@ -30,7 +30,7 @@ The survey is designed to answer two questions:
 - How did the user perceive the overall experience of call quality?
 - Did the user perceive any problems with audio, video, or screen sharing in the call?
 
-The API allows applications to gather data points that describe user-perceived ratings of their overall call, audio, video, and screen-sharing experiences. Microsoft analyzes survey API results according to the following goals.
+The API enables applications to gather data points that describe user-perceived ratings of their overall call, audio, video, and screen-sharing experiences. Microsoft analyzes survey API results according to the following goals.
 
 | API rating category | Question goal |
 | ----------- | ----------- |