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articles/azure-monitor/platform/itsmc-connections.md

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@@ -195,13 +195,13 @@ Ensure the following prerequisites are met:
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>
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> 1) **Update the refresh token lifespan to 90 days (7,776,000 seconds):**
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> As a part of the [Set up OAuth](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.servicenow.com%2Fbundle%2Fnewyork-platform-administration%2Fpage%2Fadminister%2Fsecurity%2Ftask%2Ft_SettingUpOAuth.html&data=02%7C01%7CNoga.Lavi%40microsoft.com%7C2c6812e429a549e71cdd08d7d1b148d8%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637208431696739125&sdata=Q7mF6Ej8MCupKaEJpabTM56EDZ1T8vFVyihhoM594aA%3D&reserved=0) in phase 2: [Create an endpoint for clients to access the instance](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.servicenow.com%2Fbundle%2Fnewyork-platform-administration%2Fpage%2Fadminister%2Fsecurity%2Ftask%2Ft_CreateEndpointforExternalClients.html&data=02%7C01%7CNoga.Lavi%40microsoft.com%7C2c6812e429a549e71cdd08d7d1b148d8%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637208431696749123&sdata=hoAJHJAFgUeszYCX1Q%2FXr4N%2FAKiFcm5WV7mwR2UqeWA%3D&reserved=0)
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> After the definition of the endpoint, In ServiceNow blade search for System "OAuth"->"Application Registry" select the name of the OAuth that was defined and update the field of Refresh token Lifespan" to 7,776,000.
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> After the definition of the endpoint, In ServiceNow blade search for System OAuth than select Application Registry. Pick the name of the OAuth that was defined and update the field of Refresh token Lifespan to 7,776,000 (90 days in seconds).
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> At the end click update.
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> 2) **We recommend to establish an internal procedure to ensure the connection remains alive:**
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> According to the Refresh Token Lifespan to refresh the token. Please make sure to perform the following operations prior refresh token expected expiration time (Couple of days before the Refresh Token Lifespan expires we recommend):
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> According to the Refresh Token Lifespan to refresh the token. Please make sure to perform the following operations prior refresh token expected expiration time (Couple of days before the Refresh Token Lifespan expires we recommend):
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>
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>> 1) [Complete a manual sync process for ITSM connector configuration](https://docs.microsoft.com/azure/azure-monitor/platform/itsmc-resync-servicenow)
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>> 2) Revoke to the old refresh token as it is not recommended to keep old keys from for security reasons. In ServiceNow blade search for System OAuth”->“Manage Tokens” and then select the old token from the list according to the OAuth name and expiration date. Click on Revoke Access”->“Revoke.
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>> 2) Revoke to the old refresh token as it is not recommended to keep old keys from for security reasons. In ServiceNow blade search for System OAuth than select Manage Tokens. Pick the old token from the list according to the OAuth name and expiration date. Click on Revoke Access and than on Revoke.
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- Install the User App for Microsoft Log Analytics integration (ServiceNow app). [Learn more](https://store.servicenow.com/sn_appstore_store.do#!/store/application/ab0265b2dbd53200d36cdc50cf961980/1.0.1 ).
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- Create integration user role for the user app installed. Information on how to create the integration user role is [here](#create-integration-user-role-in-servicenow-app).

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